How to hire an administrative technical support

How to hire an administrative technical support, step by step

Here's a step-by-step administrative technical support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an administrative technical support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new administrative technical support
• Step 8: Go through the hiring process checklist

What does an administrative technical support do?

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1. Identify your hiring needs

   Before you post your administrative technical support job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an administrative technical support for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an administrative technical support to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an administrative technical support that fits the bill.

   This list presents administrative technical support salaries for various positions.

   Type of Administrative Technical Support	Description	Hourly rate
   Administrative Technical Support	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-36
   Information Technology Administrator	An Information Technology (IT) administrator is a professional responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed... Show more	$24-50
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • Customer Service
   • Troubleshoot
   • Phone Calls
   • Data Entry
   • Desk Support
   • SharePoint
   • Computer System
   • Email Accounts
   • Network Printers
   • SQL Server
   • Windows Server
   • User Support
   • Linux

   Check all skills

   Responsibilities:

   • Manage video teleconference sessions, troubleshoot connection issues.
   • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
   • Used Citrix remote access to demonstrate and diagnose software problems.
   • Perform automation of scripts for all the environments in UNIX.
   • Train new users, assist in maintenance and deployment of SLA.
   • Maintain DNS zones, virtual web sites and POP3 email client accounts.

   More administrative technical support duties

3. Make a budget

   Including a salary range in the administrative technical support job description is a good way to get more applicants. An administrative technical support salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an administrative technical support in Louisiana may be lower than in New Jersey, and an entry-level engineer typically earns less than a senior-level administrative technical support. Additionally, an administrative technical support with lots of experience in the field may command a higher salary as a result.

   Average administrative technical support salary

   $46,753yearly

   $22.48 hourly rate

   ---

   Entry-level administrative technical support salary

   $29,000 yearly salary

   Updated December 23, 2025

   Average administrative technical support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$68,889	$33
   2	New Jersey	$68,772	$33
   3	Delaware	$68,344	$33
   4	Virginia	$57,567	$28
   5	California	$57,035	$27
   6	North Carolina	$56,421	$27
   7	Ohio	$54,087	$26
   8	Illinois	$50,275	$24
   9	Nevada	$49,983	$24
   10	Michigan	$48,297	$23
   11	Texas	$48,227	$23
   12	Oregon	$44,223	$21
   13	Hawaii	$42,162	$20
   14	Minnesota	$41,721	$20
   15	South Dakota	$39,543	$19
   16	Alabama	$38,938	$19
   17	Nebraska	$37,919	$18
   18	Colorado	$37,213	$18
   19	Georgia	$35,492	$17

   Average administrative technical support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	AIG	$96,461	$46.38	19
   2	Intel	$92,366	$44.41	2
   3	QC HOLDINGS	$80,288	$38.60	1
   4	Shoreline Foundation	$65,220	$31.36
   5	Con Edison	$59,123	$28.42	4
   6	Dime Community Bank	$58,978	$28.35
   7	Grede	$56,782	$27.30
   8	UC Santa Barbara	$56,103	$26.97
   9	Future Tech Enterprise	$55,297	$26.59	2
   10	Dartmouth-Hitchcock	$53,201	$25.58	4
   11	HORIBA	$48,912	$23.52	8
   12	Robert Half	$46,048	$22.14	429
   13	CyberGRX	$44,589	$21.44
   14	Anderson Frank	$44,210	$21.25
   15	Con Edison Development	$44,114	$21.21
   16	Endotronix	$44,107	$21.21
   17	City & County Of San Francisco - Police Department (sfpd)	$43,978	$21.14	15
   18	Cooper's Hawk Winery and Restaurants	$43,547	$20.94	1
   19	Kelly Services	$42,389	$20.38	60
   20	Kroger	$41,247	$19.83	79

4. Writing an administrative technical support job description

   A job description for an administrative technical support role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an administrative technical support job description:

   Administrative technical support job description example

   1. Administrative Tech 2 (Asset Data Reconciliation) - The Contractor shall:
      1. work with the UNS Hardware Asset Management team and Asset Management process owner to improve the data accuracy, currency, completeness and quality of asset and inventory information stored in IRS' system of record asset inventory database, HP Asset Manager.
      2. execute reconciliation of the Asset Management data associated with UNS' Investment Management Plans (IMPs) to ensure that all required Asset Management updates are posted to KISAM and that there is full alignment between the Asset Management information in the IMPs and HP Asset Manager.
      3. work with UNS Hardware Asset Management team to develop a plan of action to identify and target uncontrolled IT equipment for physical inventory verification.
      4. lead a team of Contractor technicians and provide direction and oversight to conduct targeted physical inventories at specified IRS locations to validate, confirm, and correct asset data discrepancies in the IRS' authoritative asset inventory database, HP Asset Manager to improve asset demographic information such as location, assigned user, and status.
      5. execute data reconciliation/normalization of HP Asset Manager.
      6. assemble and document the data using best practice structured and normalized open format methods allowing for ease of use intuitive functions such as query, datamining, indexing, categorization, search and crawl, and reporting.
      7. verify the quality and accuracy of data, track down missing files or information, perform data cleansing and monitor for changes in data provided.
      8. prepare and present data analysis conclusions, reports and recommendations.
      9. use Microsoft products such as Excel and Access to conduct data analysis or reporting to form conclusions and summarize data perfection activities and statuses.

   Benefits:Health CareDentalVisionShort and Long Term Disability15 Days Paid Time Off (PTO), increased to 20 days after three years11 paid holidays 401(k) with Company MatchPay Range:$20.00 - $23.00 per hour
   ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

   Copy this example

   

5. Post your job

   There are a few common ways to find administrative technical supports for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   To find administrative technical support candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit administrative technical supports, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with an administrative technical support applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new administrative technical support

   Once you've found the administrative technical support candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new administrative technical support. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an administrative technical support?