Research Summary. After extensive research by the Zippia data science team, we identified these details of customer service agent salary by state for the United States:
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Alaska has the highest customer service agent salary of $35,949
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Mississippi has the lowest customer service agent salary of $21,196
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The national average salary for customer service agents is $29,598
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The national hourly pay for customer service agents is $14.23
You can read more on the specific methodology.
Background
Without fail, in surveys across basically every demographic, the number one most important aspect of a job for most people is the salary — how much do customer service agents get paid where I live?
And while there are many things to go into how much you, specifically, can expect to make, there’s really good data for average salaries for customer service agent by state across America broken down by seniority level. So while your city may be slightly different than the state average, these averages give you a rough sense of what to expect for your salary.
The state with the best salary for customer service agents after this adjustment? That would be Alaska.
Here’s a quick snapshot of the top ten states for customer service agent salaries:
Let’s take a look at how we got here and a full ranking of all the states.
Highest-Paid Customer Service Agents By State
| Rank | State | Average Customer Service Agent Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | Alaska | $35,949 | $30,000 | $42,000 |
| 2 | Hawaii | $34,707 | $29,000 | $41,000 |
| 3 | Massachusetts | $34,055 | $28,000 | $41,000 |
| 4 | Connecticut | $33,025 | $26,000 | $41,000 |
| 5 | Washington | $32,995 | $26,000 | $41,000 |
| 6 | New Jersey | $32,798 | $26,000 | $41,000 |
| 7 | Minnesota | $32,570 | $25,000 | $41,000 |
| 8 | California | $32,420 | $25,000 | $41,000 |
| 9 | New York | $32,198 | $25,000 | $40,000 |
| 10 | Maine | $31,736 | $26,000 | $37,000 |
| 11 | New Hampshire | $31,513 | $26,000 | $38,000 |
| 12 | Vermont | $31,393 | $26,000 | $37,000 |
| 13 | Delaware | $30,634 | $24,000 | $38,000 |
| 14 | Wisconsin | $30,592 | $24,000 | $38,000 |
| 15 | Rhode Island | $30,216 | $24,000 | $37,000 |
| 16 | Colorado | $30,012 | $23,000 | $38,000 |
| 17 | Oregon | $29,850 | $23,000 | $37,000 |
| 18 | Illinois | $29,792 | $23,000 | $37,000 |
| 19 | North Dakota | $29,573 | $23,000 | $37,000 |
| 20 | Michigan | $29,133 | $23,000 | $36,000 |
| 21 | Maryland | $29,055 | $22,000 | $36,000 |
| 22 | Wyoming | $28,713 | $22,000 | $36,000 |
| 23 | Arizona | $28,464 | $22,000 | $36,000 |
| 24 | Iowa | $27,743 | $21,000 | $35,000 |
| 25 | Ohio | $27,647 | $21,000 | $35,000 |
| 26 | Missouri | $27,344 | $21,000 | $34,000 |
| 27 | Utah | $27,039 | $21,000 | $34,000 |
| 28 | Texas | $26,964 | $20,000 | $34,000 |
| 29 | Montana | $26,953 | $21,000 | $34,000 |
| 30 | Idaho | $26,838 | $21,000 | $34,000 |
| 31 | Nevada | $26,791 | $21,000 | $34,000 |
| 32 | Indiana | $26,641 | $20,000 | $33,000 |
| 33 | Nebraska | $26,513 | $20,000 | $33,000 |
| 34 | Pennsylvania | $26,461 | $20,000 | $33,000 |
| 35 | South Dakota | $26,403 | $20,000 | $33,000 |
| 36 | Kentucky | $26,175 | $20,000 | $33,000 |
| 37 | North Carolina | $25,262 | $19,000 | $32,000 |
| 38 | Tennessee | $25,230 | $19,000 | $32,000 |
| 39 | Virginia | $24,573 | $19,000 | $31,000 |
| 40 | Florida | $24,377 | $18,000 | $31,000 |
| 41 | Kansas | $24,278 | $18,000 | $31,000 |
| 42 | South Carolina | $24,153 | $18,000 | $31,000 |
| 43 | West Virginia | $24,063 | $18,000 | $30,000 |
| 44 | Arkansas | $23,986 | $18,000 | $30,000 |
| 45 | Alabama | $23,829 | $18,000 | $30,000 |
| 46 | Oklahoma | $23,536 | $18,000 | $30,000 |
| 47 | Georgia | $23,518 | $18,000 | $30,000 |
| 48 | New Mexico | $22,514 | $17,000 | $28,000 |
| 49 | Louisiana | $22,291 | $17,000 | $28,000 |
| 50 | Mississippi | $21,196 | $16,000 | $27,000 |
Methodology: Customer Service Agent Salary By State
To better understand customer service agent pay by state, Zippia has aggregated data across a multitude of channels including the BLS, FLC, and OPM. We then supplement that data with actual listed salaries from job posts. Finally, the data science team calculates a weighted average of these inputs to create an average pay for customer service agents by state.
We took the average annual salary data for customer service agents from these estimates and ranked every state on this criteria with the state with the highest salary ranking as highest average salary for customer service agents.
Customer Service Agent Salary By State FAQs
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What is the highest-paid state for customer service agents?
The highest-paid state for customer service agents is Alaska with an average salary of $35,949 per year.
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What city pays customer service agents the most?
Boston, MA pays customer service agents the most with an average salary of $34,109 per year.
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What is the worst state for customer service agents?
The worst state for customer service agents is Mississippi with an average salary of $21,196 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
