Advocate jobs in San Marcos, TX - 587 jobs

Summary: As a Legal Services Case Manager at Physician Life Care Planning, you will be integral to our mission of delivering exceptional service and effective solutions to our clients. In this role, you will take the lead in engaging with clients, experts, and team members, ensuring clear and open lines of communication. Your responsibilities will include managing logistics to facilitate smooth operations, providing comprehensive and in-depth information about our various products and services, and promptly addressing any client inquiries or concerns. You will play a crucial role in understanding each client's unique needs, coordinating services accordingly, and ensuring that all aspects of their case are handled efficiently. Additionally, you will be responsible for building strong relationships and developing rapport with clients to enhance their overall experience with our organization. Listening actively and responding effectively will be key to developing trust and understanding. If you possess a solutions-oriented mindset, excellent customer communication skills, and a passion for helping others, we encourage you to apply and become a vital part of our dedicated team Essential Duties: Engagement and Education: Proactively address client inquiries and resolve issues with a sense of urgency and professionalism. Based on their needs, advise and educate clients on available products and services, enhancing their overall experience. Serve as a consultative partner, effectively communicating the company's products, services, retention agreements, policies, processes, and procedures. Case and Workflow Management: Effectively manage and coordinate a demanding workload of active cases, which include scheduling, tracking receipt of records and supporting documents, meeting deadlines, travel coordination, and expert calendar maintenance. Provide complex back-office support to physicians and non-physician experts. Maintain consistent communication with clients through email and phone, demonstrating strong communication skills. Collaborate with the Accounting department to align on customer billing, and invoicing specifics. Assist in the company's Accounts Receivable function by forming meaningful relationships that will enable our clients to stay current on their financial obligations. Operations and Continuous Improvement: Intake new cases with a focus on customer-centric service. Identify and recommend process improvements to enhance efficiency and client satisfaction. Oversee and manage compliance with the operations calendar, ensuring it aligns with client and production deadlines, depositions, trials, and experts' schedules. Distribute products according to company policy and provide support for other duties as needed. Accounts Receivable Duties: Monitor and manage assigned client accounts to ensure prompt and timely receipt of payments by established PLCP deadlines. Phone call and e-mail follow-up with clients regarding aging AR accounts 30/60/90 days past due, retainer payments, final payments, and payments for services. Manage bi-weekly reporting to accounting to verify all aging accounts and tower collection performance. Retrieve all invoices requested by clients to be resent for payment. Create ledgers of client pending account invoices for payment. Work with the Accounting Department to arrange any specialized client payment arrangements. Escalate all aging AR accounts from the past 90 days to the Sales Department, where three complete interactions have taken place. Complete interactions to be defined as attempts where we have established contact with a client. Requisite Qualifications Minimum two (2) years of customer service experience, including at least one year in a professional office setting. Proven expertise in telephone and email communication, coupled with a strong talent for establishing rapport with clients effectively. Demonstrated problem-solving skills and experience in team-based and independent work environments. Proficient in Microsoft Office Suite, with intermediate to advanced skills. The ability to multitask, prioritize tasks, and manage time effectively. Non-requisite/Preferred Qualification Bachelor's Degree or equivalent and relevant experience Work Schedule 5 day/40-hour work week: Monday - Friday 8:30 am - 5:30 pm Overtime may be required and will be based on business needs. Work Environment The work environment at Physician Life Care Planning is a professional office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physician Life Care Planning's Core Values: Commitment to Excellence, Superlative Expertise, Integrity, Ownership, Professionalism, Problem-Solving and Customer Centricity. Physician Life Care Planning is an equal opportunity employer. Confidentiality Legal Services Case Managers must adhere to all Federal HIPAA laws and regulations and be willing to sign a Confidentiality Agreement.

Job Description Schedule: Monday - Friday, daytime hours (8am-5pm) * May volunteer for an occasional Saturday based on patient needs Position is full-time Location: 12840 Potranco Road, San Antonio, TX 78253 Start Date: Immediate openings available! Hiring Immediately: We respond quickly to applications , so please be ready for a call or email to schedule your interview Experience that's a PLUS (but not required): Childcare: nanny, babysitter, preschool teacher, tutor. Mental Health Roles: QMHP, behavioral health technicians. Camp Counselors, Paraprofessionals, Caregivers, Life Skill Assistants Pay (determined by education and ABA experience) High School/Associate's Degree: $15.00 - $22.50 per hour Bachelor's Degree: $15.00 - $24.00 per hour Master's Degree: $16.00 - $26.00 per hour Fun Fact: You will receive your first raise after obtaining your RBT certification! Most new hires complete this in about three weeks. What You'll be Doing: Work one-on-one with children aged 18 months to 8 years using play-based ABA therapy Follow personalized treatment plans, collect simple data, and communicate with your team Help kids learn through play, movement, reading, games, and hands-on activities Stay active during sessions, moving constantly to stay engaged with children Maintain a clean, organized, safe therapy space Be part of a supportive, mission-driven team that celebrates progress and growth Make a Difference Every Day: Action Behavior Centers hires caring people to help children with Autism learn and grow, providing full training and covering the cost of your Registered Behavior Technician (RBT) certificate. Our ABA therapy builds communication, social, and independent skills and as a Behavior Therapist, you play a meaningful part in each child's progress. Be Ready to Hear From Us: We respond to applications quickly, often within 24 hours. Please keep your phone nearby and check your email so we can schedule your interview as soon as possible. Job Requirements: Lift up to 30lbs Sit, stand, crouch, squat, and move quickly with young children Get on and off the floor frequently Maintain an active pace throughout the day Keep therapy spaces clean, organized, and safe At least 18 years old High school diploma or GED Consistent attendance and punctuality Willingness to complete paid RBT certification within 20 days of hire Commitment to ABC's core value of team; may occasionally help support a nearby sister clinic if that center is experiencing a need for coverage Why Candidates Choose ABC Guaranteed full time hours Paid training and fully covered RBT certification Raises every 6 months with clear goals Health insurance covered at 90 percent Free lunch every Friday DoorDash DashPass and Calm app provided Paid time off: 10 holidays, 10 PTO days, 2 flex days Student loan repayment support A team-focused, supportive, fun work environment ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees. @Copyright 2025aa415a4b-8b21-40fc-a65c-70d2b25ca29a

Full-time Description **THIS POSITION IS LOCATED AT LACKLAND** IVA'AL Solutions, LLC provides support to the Air Force (AF) Family Advocacy Program (FAP) and is responsible for staffing qualified Licensed Clinical Social Workers, Licensed Registered Nurses, Certified Victim Advocates, and Program Assistants at U.S. AF Military Treatment Facilities (MTFs) across the country. The AF FAP is a Department of Defense, (DoD) funded program whose purpose is to both prevent and respond to intimate partner abuse, child abuse, and problematic sexual behavior with children and youth. Job Description: The Domestic Abuse Victim Advocate (DAVA) provides AF personnel, their family members, or intimate partners who are victims of intimate partner abuse non-clinical emergent and urgent service whenever requested. With the exception of mandatory state, federal, and military reporting requirements (i.e., domestic violence, child abuse, and duty to warn situations) the DAVA provides a private and confidential service to encourage victims in seeking assistance. Essential Functions: Provides 24/7 response to victims alleging abuse (these services are provided based on the needs of client via telephone or in-person). Establish a Victim's Safety Plan on a case-by-case basis. The victims' safety is the DAVA's top responsibility and priority. The DAVA will review the Safety Plan during each victim contact. Conduct initial and ongoing risk assessments. If imminent risk of serious harm or death is established, notify the social work supervisor, law enforcement, and Command. If children are involved, the process also includes child physical safety and emotional well-being; refer involved children to the social worker for follow-on care. Immediately report any changes in the victim's circumstances that changes or impacts the safety plan to the supervisor and/or social worker or mental health provider in charge. Advise victims of the military or civil actions available to promote safety (e.g., military order of protection, restraining order, and injunction). Offer victims information regarding their identified needs (e.g., emergency shelter, housing, childcare, legal services, clinical resources, medical services, transitional compensation). Accompany clients to appointments or court proceedings when requested by the client. Assistance with transportation is typically not provided to clients, however, after consultation with the social work supervisor and when no other reasonable means exist the DAVA may transport the victim to important appointments (i.e.: medical, court, protective actions). The DAVA cannot transport minor children unless accompanied by the parent or legal guardian and has the appropriate safety restraints in the vehicle. Establish a contact file for each victim served that contains minimal information about the allegations or nature of the incident. The primary purpose of the DAVA contact file is to maintain victim's name and contact information as well as a log of the victim contacts and nature of the contacts or service provided by the DAVA. Develop process to keep the social work supervisor and designated POC (e.g. on-call mental health provider, emergency room.) informed of DAVA's location and timelines when providing DAVA victim services. This process will include location, arrival, and departure notification. Continually evaluate the quality of the installation's coordinated community response and collaborate with base agencies to improve the system response to victims. Empower victims to be involved in plans or decisions about the safety of self and children. Collaborate and establish protocols with Security Forces Squadron (SFS), Office of Special Investigations (OSI), and Military Medical Treatment Facilities confirming. At the discretion of the Social Work Supervisor, the DAVA may also provide emotional support and information and referral services to the non-offending caregiver in a child maltreatment or youth sexual assault case. Required Education and Experience/Qualifications: Must possess a minimum of a bachelor's degree from an accredited University in any of the following disciplines: Social Work; Psychology; Marriage, Family, and Child Counseling; Counseling or Behavioral Science; Criminal Justice, or related field. Must possess 2 years of experience assisting and providing advocacy services to victims of domestic violence/abuse or sexual assault. Must obtain the Basic Advocate Credential with designation of Comprehensive Intervention Specialist as approved and offered by the National Advocate Credentialing Program, which is overseen by the National Organization for Victims Assistance. Must pass a criminal history/Security Clearance background check. Must have transportation and a valid drivers' license. Health Requirements: All DAVA personnel working within an MTF must maintain current certification in either the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course. Before starting work, DAVA personnel working with MTFs shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months) prior to start of work). Technical Skills: Must be computer-proficient to work autonomously using Microsoft Office and possess data entry skills needed to create and maintain client files. Specifically, DAVAs must utilize Family Advocacy Program Network computer software to document client visits and safety plans in compliance with AF FAP policies and accepted professional practice guidelines. Work Environment: This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Travel may be required as needed and is primarily local during the business day, although some out-of-area and overnight travel may be expected and will comply with Joint Travel Regulation (JTR). Expected Hours of Work: This is a full-time position. General hours of work are 7:30am-4:30pm when the AF Clinic is open; however, the DAVA is required to remain on call after normal duty hours if/when a victim of family maltreatment/intimate partner sexual assault is in need of assistance. After normal duty hours, if requested, the DAVA is required to respond telephonically or in-person (with AF Social Work Leadership permission) to the hospital or law enforcement agency. Hours worked after normal duty hours will be accounted for in the form of "flexing hours" or "overtime" pay in accordance with govt policy and labor laws. EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. EOE/AA/M/F/D/V Indian Preference Statement: IVA'AL Solutions, LLC, a federally recognized American Indian owned company, provides an Indian Preference Policy for hiring and promoting of fully qualified American Indians. When considering candidates for employment or promotion, that are basically equal in qualifications including education, skill, training, experience and a successful background screening process, priority is extended to an American Indian candidate unless a valid, documented reason of unsuitability or unsatisfactory performance exists to justify non-selection of an Indian employee or applicant. Salary Description $34.80/hr

DPR Construction is seeking a strategic, dynamic and experienced Talent Advocate to join our SPW/Family of Companies. The Talent Advocate role is responsible for accelerating the performance, engagement, and retention of the organization's top talent. This position integrates executive-level coaching with talent strategy, ensuring high-potential and high-performing leaders are developed intentionally, equitably, and in alignment with organizational priorities. This role partners closely with top talent, HR, and business stakeholders to design and deliver coaching, talent management and succession strategies that strengthen leadership capability, drive business results, and build a sustainable leadership pipeline. **This is not a Talent Acquisition or Recruiter role Essential Functions: Talent Management Provides individual coaching, performance consulting and development of top talent Partners with People Practices Leader and People Practices team to develop and implement a regional or workgroup integrated talent strategy including talent reviews and succession planning Facilitates regular strategic talent meetings with business leaders Creates individual development plans and drives accountability for key seats & successors Provides top talent advocacy, assessments, development & transition Plans as appropriate Supports business unit leadership team development (team formation, team health, team visioning) Supports onboarding of key and strategic hires Partners with other People Practices resources including HR, DEI, Talent Acquisition, Craft People Practices, L&D, People Practices Technology Qualifications: Bachelor's degree or related work experience in Operations, HR, Coaching, L&D Minimum of 5+ years (Operations, HR, Coaching, L&D) Talent management - succession planning and top talent development experience preferred Coaching certification recommended. Post-hire certification will be required Career counseling is a plus Construction industry experience is a plus Bilingual (Spanish and English) is a plus (U.S. roles) Advanced experience with Microsoft Office Suite Moderate/High Travel is expected across the Region, Family of Companies, or Corporate Services groups Skills & Abilities: Demonstrates advanced commitment to DPR core values and culture at an organizational level Progressive Leadership - Demonstrates leadership of self as well as responsibility for leading others either directly or indirectly. Experience working with senior leaders (i.e., leader of leaders) and leadership teams Business Acumen - understands fundamental business, operational, and financial processes, demonstrates strategic thinking Communication - Listens respectfully with different audiences. Communicates strategically and uses varied communication vehicles and opportunities to develop shared understanding and build consensus Collaboration with others - Fosters collaboration, coaches others, leads teams, manages performance and resolves conflicts Planning and organizing - Makes and executes plans to reach goals supporting organizational success Partnership - Authentically partners with people through building psychological safety, trust, and empathy Continuous Learning - Identifies and addresses learning and developmental needs to enhance own performance and the performance of others Emotional Intelligence - Understands the emotions of self and others, managing own emotions, and influencing others Compensation Range- $133,000-$200,000 DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you're unsure, please email ******************** with questions. About Zello Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we're the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We're proud to serve the frontline, we're privileged to connect people in times of crisis across the globe, and we're honored to support first responders. And this is where you come in. We are looking for a customer-focused Product Advocate who is a friendly Zello superhero, knowledgeable about the product, passionate about helping people, and excited about improving the lives of frontline workers with modern communication technology. You'll be the face of our company, talking with customers and assisting them every step of the way with account configuration, provisioning users and channels, and providing advanced troubleshooting. The ideal candidate has the drive and ambition to use this opportunity as a launchpad to start a successful technology marketing, engineering, product, or sales career. Your growth is limitless. You will report to the Product Advocate Manager and work closely with product, engineering, and customer teams to create an exceptional product and customer experience. What you'll do Assist new and existing customers over the phone, email, and support tickets. Troubleshoot product technical issues using advanced problem-solving skills, leveraging internal tools, and escalating to the engineering team when appropriate. Improve our understanding of customers and how they use Zello by capturing discovery information in the CRM and communicating with the team. Become an expert in Zello products and a go-to person to answer product questions externally and internally. Help new customers set up their corporate accounts by understanding their use case and matching it against Zello's capabilities to design and implement the optimal configuration. Mission Apply technical and troubleshooting skills and an advanced knowledge of Zello products to provide the first-level technical support to Zello customers.This includes: Customer Support & Issue Resolution Technical Troubleshooting & Escalation Onboarding & Implementation Support The Product Advocate is the face of Zello to all Zello Work customers. They provide a level of support and understanding of the Zello product to assist customers in the moment and enable them to use and manage Zello effectively. Products Advocate bridge the gap between our customer and our product engineering team, escalating issues where needed and relaying feature requests and an intimate knowledge of customer experience. The support engineer's detailed product knowledge, customer-facing communication skills, technical acumen, and exposure to a broad range of use cases and common issues, uniquely position them to solve some of the most challenging problems impacting our customers. Customer Support & Issue Resolution Assist new and existing customers over the phone, email, and support tickets. Troubleshoot product technical issues using advanced problem-solving skills, leveraging internal tools, and escalating to the engineering team when appropriate. Technical Troubleshooting & Escalation Troubleshoot product technical issues using advanced problem-solving skills, leveraging internal tools, and escalating to the engineering team when appropriate. Customer Insights & Communication Improve our understanding of customers and how they use Zello by capturing discovery information in the CRM and communicating with the team. Product Knowledge & Internal Support Become an expert in Zello products and a go-to person to answer product questions externally and internally. Onboarding & Implementation Support Help new customers set up their corporate accounts by understanding their use case and matching it against Zello's capabilities to design and implement the optimal configuration. Who you are You bring energy, enthusiasm, and empathy. You are self-motivated, positive, and passionate about helping others. You have a track record of quickly learning new product features and processes. You bring technical understanding and advanced problem-solving skills. You bring exceptional customer management skills. You understand the importance of maintaining timely, transparent, and relevant communication with customers and internal stakeholders. Attention to detail, which you'll show by mentioning "orange" in your application or cover letter. A college degree (a degree in business or technology is a plus). Recent graduates are strongly encouraged to apply. We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you're able to pursue and enjoy what matters most to you. And of course, we wouldn't be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

Kellogg Garden Products, a family-owned and operated company with roots that span over four generations is seeking seasonal Advocates. In this role you will: Increase sales of Kellogg branded items, by assisting customers with their soil purchases. Work in an assigned Home Depot store during peak selling seasons. Stock displays and assist customers with general gardening projects. Job Requirements: Must be outgoing, friendly, and a good listener Good verbal and interpersonal skills to work effectively with diverse groups of people Ability to become knowledgeable of all company products and sales procedures Ability to proactively and effectively communicate with customers and store personnel Achieve sales goals established by management Ability to stand, bend, stoop, climb and lift heavy objects weighing 50 lbs. or more Must have a personal smartphone (Android 4.0 and up or iPhone 9.0 or later) with data Outdoor work environment Employment/Schedule/Hours: Seasonal (February-June) Friday, Saturday, and Sunday Morning and early afternoon Education & Experience: High School diploma or GED 1 to 2 years previous sales or retail experience Garden experience is preferred but not required

With over 500 Cricket stores, Mobilelink is Cricket's largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate! Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will provide you with the training and tools needed to be successful in this position. Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership. Join the community and forge your own sales path today! This position includes unlimited commission potential as well as unlimited growth potential! Why Join the Mobilelink Family? Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance Role Responsibilities: Provide extraordinary customer service by being compassionate towards and understanding their needs. Build value by offering tailored and thoughtful solutions to fit each person, family, or business. Represent our Company and the Cricket brand with the utmost professionalism and courtesy. Assist our leaders with store operations and duties. Achieve sales goals and KPIs (which can lead to that much-needed extra bonus payment). Qualifications Job Qualifications: Must be fluent in two or more languages. This specific position requires English and Spanish. Clear communication skills- Attitude and technical aptitude. Commitment to exemplary customer service, honesty, and integrity A background in retail sales is helpful, but not required. At least 18 years old and legally able to work in the United States without restrictions. Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays. Strong Social Media presence preferred. Must have reliable transportation to the location. Must live within 30 minutes of home store location with the flexibility to work at multiple locations within a district as needed. Ability to operate a personal computer. Adhere to the Team Color policy while maintaining a neat and professional appearance. Working Conditions: Ability to lift up to 10 pounds. Ability to bend, squat, and stretch for purposes of inventory and stocking. Required to stand for long periods of time in order to provide the best customer service (with or without reasonable accommodation). Ability to work in a fast-paced environment. Ability to follow instructions to completion. Problem solves under pressure.

BRC is a leading professional services firm specializing in accident analysis and injury causation consulting. With a strong focus on research in accident reconstruction and biomechanics, BRC is recognized for its regular contributions to peer-reviewed journals. The Role We are looking for a dynamic and motivated Manager to join our team. This role oversees Case Coordinators, ensuring consistent execution, workload balance, and adherence to established standards. What We Offer A collaborative, supportive, and intellectually stimulating environment. The opportunity to work with a multidisciplinary team of professionals in the fields of law, medicine, engineering, and more. If you're passionate about creating impactful learning experiences and contributing to the growth of a high-performing team, we would love to hear from you! Key Responsibilities & Performance Indicators · Lead and manage Support, Associate, and Senior Case Coordinators through clear expectations, coaching, and accountability. · Maintain day-to-day operational oversight of case coordination workflows to ensure accuracy, timeliness, and consistency. · Balance caseloads and priorities across the team to support consultant readiness and service delivery. · Serve as the primary escalation point for workflow, scheduling, and coordination issues. · Define, track, and manage KPIs related to accuracy, turnaround time, workload balance, and case health. · Use data and trend analysis to identify risks, performance gaps, and improvement opportunities. · Translate KPI insights into targeted coaching, process adjustments, and training initiatives. · Establish and oversee quality checks for calendaring, documentation, and deadline compliance. · Ensure adherence to policies, confidentiality requirements, and formatting standards. · Lead onboarding, training, and continuous development for Case Coordinators. · Partner with Senior Case Coordinators to reinforce standards and mentor developing staff. · Apply emotional intelligence and sound judgment to resolve conflict, manage change, and maintain team stability. · Communicate clearly and professionally with leadership, consultants, and cross-functional partners. · Translate strategic direction into executable workflows and measurable outcomes. · Champion effective use of technology to improve efficiency, visibility, and scalability. · Evaluate and optimize case management systems, collaboration tools, and digital workflows. · Drive process improvements, standardization, and innovation aligned with business needs. · Anticipate operational disruptions and proactively implement mitigation strategies. · Partner with leadership and HR on staffing decisions and performance management processes. · Represent the Case Coordinator function with credibility, discipline, and accountability. Required Education and Experience: · 5+ years of experience leading and managing operational teams in high-volume, deadline-driven legal or professional services environments, including responsibility for day-to-day supervision, coaching, workload allocation, and performance management. · 5+ years of experience stabilizing, scaling, and standardizing operations, including implementing procedures, improving workflows, and driving accountability across teams. · 3+ years of experience leveraging technology and data to manage performance, monitor KPIs, and improve operational efficiency, including exposure to process improvement, automation, or operational transformation initiatives. · Associate or Bachelor's degree in business administration, management, paralegal studies, or a related field (preferred, not required).

The Youth Engagement Specialist is responsible for identifying, engaging, and enrolling eligible youth into workforce development programs through SERCO of Texas, Inc, Workforce Solutions Alamo and the City of San Antonio Ready to Work Program. This role plays a critical part in increasing youth participation and ensuring program goals, including goals, training, expenditures and enrollments, are met. The ideal candidate is passionate about connecting with opportunity youth (ages 16-24), has a strong community presence, and can build effective referral partnerships and outreach strategies in both virtual and in-person settings. Essential Duties and Responsibilities: Conduct targeted outreach to recruit eligible out-of-school and in-school youth for WIOA Youth and RTW related programs. Identify and attend events and locations frequented by youth (e.g., schools, shelters, justice programs, churches, community centers) to distribute program information. Establish and maintain working relationships with community partners, schools, juvenile justice, foster care agencies, and youth-serving organizations. Coordinate and participate in community events, pop-up enrollments, job fairs, school visits, and virtual outreach sessions. Assist youth with completing interest forms, pre-applications, and scheduling intake appointments. Collaborate with Career Navigators and Case Managers to support enrollment follow-up, documentation collection, and referral tracking. Create youth-friendly marketing materials and social media content in coordination with the communications team. Maintain accurate records of outreach activities, referrals, and outcomes using internal tracking tools and case management systems (e.g., TWIST, WorkInTexas, SNYC). Monitor outreach goals to ensure alignment with caseload and program expenditure targets. Provide periodic reports on outreach results and recommend strategies for continuous improvement. Qualifications: High school diploma or GED required; associate or bachelor's degree in social work, marketing, public relations, or a related field preferred. Understands and has experience managing work experience programs such as OJTs, Interships, and Work Experience programs, including the processing of timesheets, training plans, uploading documents for program completion Experience working with youth or underserved populations, particularly ages 16-24. Excellent interpersonal and communication skills, with ability to build trust and rapport with diverse youth populations. Demonstrated knowledge of community-based organizations and resources that serve youth. Ability to engage youth in both in-person and digital outreach environments. Familiarity with WIOA Youth, workforce development, or case management is preferred. Proficiency in Microsoft Office Suite and ability to learn data systems such as TWIST and WorkInTexas. Bilingual (English/Spanish) preferred but not required. Must have reliable transportation, valid driver's license, and willingness to travel locally, in Texas, and occasionally out of state travel. Working Conditions: Regular travel to community locations and partner sites. Regular office hours, evening or weekend hours required to support outreach events. Standard office environment with flexibility for remote engagement and fieldwork. SPECIAL REQUIREMENTS: 1. Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within the service area. 3. Must have two (2) years of experience as an eligibility specialist or case management; familiarization with WIOA Youth guidelines and regulations. SPECIAL REQUIREMENTS: 1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

On Site Location: Bulverde, TX PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A PM Shift - 2-10pm weekends required

PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES * Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. * YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. * Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. * Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. * Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. * Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. * Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. * Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. * Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. * Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. * Assist with supervising the activities assigned to direct care staff to aid in client development and success. * Assist youth with laundering personal laundry. * Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). * Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. * Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. * Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. * Attend scheduled trainings and staff meetings. * Document USDA food program data. * Ensure compliance with all licensing regulations and contract requirements. * Always ensure safety and supervision of youth. * Complete all duties assigned by the supervisor. * Report campus maintenance to the supervisor. Touchstone Program * Follow individualized therapeutic protocols for youth. * Ensure basic needs of hygiene, nutrition, and clothing are met for each child. * Prepare and serve daily meals as needed. * Maintain cleanliness of the home environment, ensuring a safe and secure environment. * Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. * Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. * Attend to youth's medical, dental, vision, and behavioral health needs. * Provide for moral, spiritual, and educational development of youth. * Provide crisis intervention to youth while maintaining emotional self-control. * Organize and participate in play/recreational time with the youth. * Support and assist youth with all educational need to include homework, projects, and extracurricular activities. * Provide transportation as needed to school, work, appointments, and recreational activities. * Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. * Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS * High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. * College degree or credit is preferred. * Valid Texas driver's license, appropriate insurance, and reliable car. * Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. * Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. * Ability to attend all required trainings. * Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. * Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO * Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. * Stamina to work long days and drive long distances. * Moderate to heavy lifting to up to 60 pounds. * Must have the ability to communicate both verbally and in writing. * Must have the ability to give and receive verbal and written instructions (with or without hearing aids). * Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). * Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. * Retreat / Camp like settings with varying moderate to high degrees of background noise. * Light and ventilation are found in a typical cabin setting. * Campuses are smoke-free, except on permitted campuses in designated areas. * Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A PM Shift - 2-10pm weekends required

Job Description On Site Location: Bulverde, TX PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A PM Shift - 2-10pm weekends required

Job Purpose: The Licensed Behavioral Health Specialist at Family Hospital Management Company LLC is responsible for providing comprehensive mental health services to patients. This role involves assessing, diagnosing, and treating individuals with mental health disorders, ensuring the delivery of high-quality care and support with a focus on focusing on Alcohol and Substance Use Disorders at both the Detox and Outpatient level of care. The specialist will collaborate with a multidisciplinary team to develop and implement effective treatment plans tailored to each patient's needs, promoting mental well-being and recovery. Key Responsibilities: - Conduct thorough assessments and evaluations of patients' mental health status. - Develop individualized treatment plans based on clinical assessments and patient needs. - Provide therapeutic interventions, including individual, group, and family therapy sessions. - Collaborate with psychiatrists, psychologists, social workers, and other healthcare professionals to coordinate patient care. - Monitor patient progress and adjust treatment plans as necessary to achieve optimal outcomes. - Maintain accurate and up-to-date patient records in compliance with legal and ethical standards. - Educate patients and their families about mental health conditions and available treatment options. - Participate in case conferences and team meetings to discuss patient care strategies. - Stay current with advancements in mental health treatment and incorporate evidence-based practices into care delivery. - Advocate for patients' needs and rights within the healthcare system. Qualifications Required Education: - Master's degree in Psychology, Social Work, Counseling, or a related field from an accredited institution. - Current licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or equivalent in the state of practice. Required Experience: - Minimum of 2 years of clinical experience in a behavioral health setting. - Experience working with diverse populations, including adolescents, and adults. - Proven track record in developing and implementing treatment plans tailored to individual client needs. Required Skills and Abilities: - Strong understanding of evidence-based therapeutic modalities and interventions. - Excellent communication and interpersonal skills to effectively collaborate with patients, families, and multidisciplinary teams. - Ability to conduct comprehensive assessments and diagnose mental health disorders. - Proficiency in electronic health records and documentation practices. - Demonstrated ability to handle crisis situations with professionalism and empathy. - Commitment to ongoing professional development and staying current with industry standards and practices.

Job Title: Bilingual Crisis Counselor Supervisor: Director of Clinical Short-Term Services Summary: The Bilingual Crisis Counselor provides crisis intervention, supportive counseling, risk/protectiveness assessment, emergency clinical assessment and on-going case management to children and families referred by the Child Protection Team (CPT). This position requires the ability to clinically assess clients on an ongoing basis and generate treatment plans based on assessment. Minimum Qualifications: Master's degree in a behavioral science Clinical license to include LMSW, LCSW, LPC or LPC Associate Minimum of two years' experience including case management services for child victims of sexual and physical abuse, child protection, crisis support and counseling Ability to work collaboratively and effectively with Law Enforcement, the District Attorney's Office, Child Protective Services, and Forensic Interviewers in the investigation of child abuse and/or children who have been exposed to violent crimes Ability to assess risk factors of forensic interview clients and strategize with Law Enforcement and CPS on safety planning Certification in the Neurosequential Model of Therapeutics or a willingness to achieve certification Bilingual English/Spanish Required Job Tasks: 1. Supports non-offending caregivers so that they may protect and support their children 2. Provides psychosocial assessment, psychotherapy and case management services for children and protective caregivers: • Assesses the client's level of cognitive, emotional functioning, and psychosocial history information • Assesses protective caregiver's mental health, protectiveness and risk factors, and social service needs • Assesses the need for clinical services for the child and family • Assesses current presenting problems that need to be addressed • Establishes a case plan with clear treatment objectives, goals, and intervention strategies 3. Collaborates with Law Enforcement and CPS throughout the length of the case in providing information to the family about status of the criminal and civil case from the point of investigation to prosecution 4. Administers clinical assessment tools for purposes of assessment 5. Provides psychoeducational and psychotherapeutic services to children and families 6. Determines appropriate treatment planning, goals, and interventions 7. Provides crisis intervention services for children and adults at the point of the forensic interview 8. Provides long term counseling support services for children and adults 9. Refers children and families to appropriate community resources 10. Collects and reports information on services provided 11. Provides case management assessments and service planning 12. Develops knowledge and skill in the Neurosequential Model of Therapeutics practice approach, and use of the DSM 5 and subsequent updated versions, to assist in guiding assessment and case planning 13. Provides written documentation involving client services to Law Enforcement and the District Attorney's Office throughout the case 14. Provides forensic interview clients with information on Victim Rights, to include Crime Victim's Compensation, Protective Orders as needed, VINE, information on other resources as deemed appropriate for each family 15. Provides group therapy facilitation for children and families referred by CPT as needed 16. Provides crisis counseling services as needed for children and families referred by CPT 17. Provides emergency clinical assessments to assess mental status of children and families who are in emotional distress and expressing thoughts of self-harm or suicidal and/or homicidal ideation, or are currently experiencing psychotic symptoms 18. Participates in Forensic Interview case staffings with the Forensic Interviewer, Assistant District Attorney, law enforcement detective and Child Protective Services caseworker 19. Coordinates with Forensic Interviewers in the provision of follow up services to include counseling support, community resource assistance, crime victim rights assistance for all forensic interview clients 20. Provides orientation to the criminal justice system for families with cases in the criminal justice system, in some cases may also provide court accompaniment when appropriate 21. Provides court advocacy services to families in the criminal justice system for child abuse cases 22. Upholds ethical guidelines and professional standards, including following the rules and regulations outlines by the Texas State Board of Social Work Examiners 23. Maintains professional licensure by completing the required number of Continuing Education Credits and renewing license on time 24. Notifies supervisor of any disruption to licensure or any investigation by the licensee's applicable professional board 25. Provides referrals for therapeutic services to children and protective caregivers referred by CPT 26. Provides Program coverage for forensic, therapy and medical cases, as needed 27. Represents the organization and speaks at community events, as requested 28. Assists Clinical supervisors with strategic planning to identify growth opportunities for further development of the Child Protection Team relations and activities 29. Maintains a comprehensive knowledge of the mission, core values and vision of the Center and the children's advocacy model 30. Attends regular staff meetings, other internal meetings and community meetings as assigned 31. Performs other duties as assigned FLSA Exempt Physical Requirements: Reaching Occasionally Handling Occasionally Talking Frequently Hearing Frequently Near Acuity Frequently Vision Accommodation Occasionally Color Vision Occasionally Field of Vision Occasionally Strength: Light Work - Lift up to 20 pounds occasionally Environmental Conditions: Noise: Moderate Work Situations: Direct/Control/Plan Influencing People Dealing with people Making Judgments/Decisions Equal Opportunity Employer This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as required by their supervisor. CACTX designates Children Advocacy Centers as an essential employer. Qualifications Minimum Qualifications: Master's degree in a behavioral science Clinical license to include LMSW, LCSW, LPC or LPC Associate Minimum of two years' experience including case management services for child victims of sexual and physical abuse, child protection, crisis support and counseling Ability to work collaboratively and effectively with Law Enforcement, the District Attorney's Office, Child Protective Services, and Forensic Interviewers in the investigation of child abuse and/or children who have been exposed to violent crimes Ability to assess risk factors of forensic interview clients and strategize with Law Enforcement and CPS on safety planning Certification in the Neurosequential Model of Therapeutics or a willingness to achieve certification Bilingual English/Spanish Required

The Family Specialist is responsible for providing ongoing monitoring, support, and case management services to foster/adopt families and clients. Foster/Adopt Family Development and Monitoring: Provides assistance and support to foster families so that they remain in compliance with DFPS Minimum Standards and Pathways' policies and procedures. Assists foster/adopt parents in documenting how they are working on Service Plan goals. Conducts and documents monthly and quarterly visits to all assigned foster/adopt homes. Provides training during quarterly visits to all assigned foster/adopt homes. Creates and ensures compliance with Action/Safety Plans. Uploads/completes all documentation within two business days. Client Placement and Monitoring: Responds to all internal referrals for placement. Identifies and prepares families and children for placement. Conducts placement and completes all required placement documentation/training when necessary. Conducts 7-Day Follow-Ups (post-placement) to ensure the child's wellbeing and safety. Assesses and ensures the child's wellbeing and safety on an ongoing basis. Schedules and facilitates service plan meetings and the development and implementation of Service Plans. Monitors foster/adopt homes and services provided to children through monthly contacts (at minimum). Ensures that all educational services are provided to the child and links assessments and plans to meet the child's educational needs in the public school setting (including attending ARD meetings and requesting special services through the school to meet the child's educational needs). Ensures that all medical, dental, and other health related appointments are attended within required timeframe. Attends court hearings and permanency planning meetings and shares information with the child's legal representative(s) and treatment team. Completes monthly documentation on how the child is progressing on Service Plan goals. Plans, implements, and reviews behavioral interventions in conjunction with the CPMS, Program Director, and/or Treatment Director. Uploads/completes all documentation within two business days. Supervisor: Program Coordinator / Program Director Supervises: N/A Caseload: Estimated 30 to 35 clients Work Environment: Primarily community based position with a portion of office-based activities Work Hours: This is a full-time, minimum 40 hours per week position. Work hours set by the Family Specialist (and approved by the Program Coordinator/Director) with allowances in scheduling to be available to meet with staff, children, and families during times and dates convenient for all parties involved (i.e. evenings and weekends). Classification: Non-exempt. Qualifications Education & Experience Option 1 - A Master's degree in a human services field from an accredited college or university and one year of supervised child-placing experience; the degree must include the following: Minimum of 9 credit hours in graduate level courses that focus on family and individual function and interaction; or 350 hours of formal, supervised field placement or practicum with a social service or human services agency; Option 2 - A Master's degree from an accredited college or university and two years of supervised child-placing experience; Option 3 - A Bachelor's degree in a human services field from an accredited college or university and two years of supervised child-placing experience; Option 4 - A Bachelor's degree from an accredited college or university and three years of supervised child-placing experience; Option 5 - A Bachelor's degree from an accredited college or university and direct supervision from a person meeting one of the above qualifications. Knowledge, Skills, & Abilities Thorough working knowledge of needs of children placed in substitute care. Ability to support the agency's culture, growth, and success through communication, accountability, and positivity. Ability to be clear headed and decisive based on the scope of the position. Ability to work efficiently and effectively both individually and as part of a team. Ability to appropriately accept feedback through the supervision process thus displaying the willingness to learn, grow, and improve. Effective oral and written communication skills. Skilled in approaching care/services from a strengths-based perspective. Competent in using Microsoft Word, Excel, Power Point, Go To Meeting, the Internet, and other software applications. Effective organizational skills. Additional Requirements Proof of valid Texas Driver's License (Type C) and at least three years of driving experience. Access to reliable transportation. Proof of valid/current auto insurance. Cleared motor vehicle driving record. Three employment references. Cleared criminal background check and signed statement regarding felony indictments/convictions. Cleared TB test results (current within 12 months prior to employment). Cleared pre-employment drug test. Working cellular telephone. Physical and Mental Demands With or without reasonable accommodation, the physical and mental requirements of this job may include the following: frequent seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 25 pounds. Ability to remain calm in stressful situations.

Job DescriptionHigh School Guidance Counselor (Grades 6-12) Focused Staffing Group (FSG) About Us Focused Staffing Group connects passionate education professionals with schools where they can make a meaningful impact. We go beyond staffing-we support careers that change lives. The Role FSG is seeking a High School Guidance Counselor to support students in grades 6-12 through a comprehensive counseling program focused on academic success, career readiness, and social-emotional development. Key Responsibilities Plan, implement, and evaluate a developmental school counseling program Provide individual and small-group counseling, including crisis intervention Teach and support guidance curriculum (SEL, bullying prevention, healthy choices, substance abuse, suicide prevention) Collaborate with teachers, administrators, parents, and community partners Support academic planning, course selection, scheduling, and student transitions Maintain student records, referrals, and required documentation Participate in professional development and campus initiatives Qualifications Master's degree in School Counseling, Mental Health Counseling, or related field Valid Texas School Counselor Certification or Licensed Professional Counselor (LPC) School counseling experience preferred (teaching experience a plus) Strong communication, organization, and relationship-building skills Work Environment & Physical Requirements School-based setting using standard office equipment; role involves regular standing, walking, and lifting up to 20 lbs.

Job Description On Site Location: Bulverde, TX OVN Shift - 10pm-6am weekends required PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A

On Site Location: Bulverde, TX OVN Shift - 10pm-6am weekends required PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. Assist with supervising the activities assigned to direct care staff to aid in client development and success. Assist youth with laundering personal laundry. Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. Attend scheduled trainings and staff meetings. Document USDA food program data. Ensure compliance with all licensing regulations and contract requirements. Always ensure safety and supervision of youth. Complete all duties assigned by the supervisor. Report campus maintenance to the supervisor. Touchstone Program Follow individualized therapeutic protocols for youth. Ensure basic needs of hygiene, nutrition, and clothing are met for each child. Prepare and serve daily meals as needed. Maintain cleanliness of the home environment, ensuring a safe and secure environment. Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. Attend to youth's medical, dental, vision, and behavioral health needs. Provide for moral, spiritual, and educational development of youth. Provide crisis intervention to youth while maintaining emotional self-control. Organize and participate in play/recreational time with the youth. Support and assist youth with all educational need to include homework, projects, and extracurricular activities. Provide transportation as needed to school, work, appointments, and recreational activities. Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. College degree or credit is preferred. Valid Texas driver's license, appropriate insurance, and reliable car. Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. Ability to attend all required trainings. Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. Stamina to work long days and drive long distances. Moderate to heavy lifting to up to 60 pounds. Must have the ability to communicate both verbally and in writing. Must have the ability to give and receive verbal and written instructions (with or without hearing aids). Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. Retreat / Camp like settings with varying moderate to high degrees of background noise. Light and ventilation are found in a typical cabin setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A

OVN Shift - 10pm-6am weekends required PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP's), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES * Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework. * YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus. * Be able to read, write and communicate with co-workers, medical personnel, and other person's necessary to care for the needs of children. * Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client's ability to self-regulate. * Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention. * Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining. * Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers. * Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth's behaviors, strategies, and progress. * Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame. * Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone's personal space. * Assist with supervising the activities assigned to direct care staff to aid in client development and success. * Assist youth with laundering personal laundry. * Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside). * Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards. * Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org. * Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments. * Attend scheduled trainings and staff meetings. * Document USDA food program data. * Ensure compliance with all licensing regulations and contract requirements. * Always ensure safety and supervision of youth. * Complete all duties assigned by the supervisor. * Report campus maintenance to the supervisor. Touchstone Program * Follow individualized therapeutic protocols for youth. * Ensure basic needs of hygiene, nutrition, and clothing are met for each child. * Prepare and serve daily meals as needed. * Maintain cleanliness of the home environment, ensuring a safe and secure environment. * Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills. * Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards. * Attend to youth's medical, dental, vision, and behavioral health needs. * Provide for moral, spiritual, and educational development of youth. * Provide crisis intervention to youth while maintaining emotional self-control. * Organize and participate in play/recreational time with the youth. * Support and assist youth with all educational need to include homework, projects, and extracurricular activities. * Provide transportation as needed to school, work, appointments, and recreational activities. * Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth. * Display positive role modeling and leadership for youth by exhibiting skills taught in TBRI training. QUALIFICATIONS * High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree. * College degree or credit is preferred. * Valid Texas driver's license, appropriate insurance, and reliable car. * Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays. * Ability to pass reference verification procedure to determine one's fitness to satisfactorily and safely care for youth. * Ability to attend all required trainings. * Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks. * Age minimum of 21 years of age per licensing standards. PHYSICAL/MENTAL REQUIREMENTS AND OTHER INFO * Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children. * Stamina to work long days and drive long distances. * Moderate to heavy lifting to up to 60 pounds. * Must have the ability to communicate both verbally and in writing. * Must have the ability to give and receive verbal and written instructions (with or without hearing aids). * Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses). * Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. * Retreat / Camp like settings with varying moderate to high degrees of background noise. * Light and ventilation are found in a typical cabin setting. * Campuses are smoke-free, except on permitted campuses in designated areas. * Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Shift Supervisor Supervises: N/A