Air Interdiction Agent
Agent job in Dallas, TX
CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-APPLY TODAY!
Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: • Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. • Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. • Collecting, refining, and analyzing strategic and tactical intelligence. • Supporting search and rescue and humanitarian efforts.
Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). • GS-11, 1st year annual pay - $106,588 • GS-12, 2nd year annual pay - $127,754 • GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). • GS-11, 1st year annual pay - $115,115 • GS-12, 2nd year annual pay - $137,974 • GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). • GS-11, 1st year annual pay - $127,906 • GS-12, 2nd year annual pay - $153,305 • GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: • Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. • Evaluating information rapidly and making judicious decisions promptly during in-flight operations. • Developing strategies and coordinating aircraft and ground assets. • Using information systems and databases to conduct information surveys, queries, update files and disseminate information. • Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: • Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. • Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. • Helicopter Rated: Rotorcraft Helicopter with instrument rating. • Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference Eligibility: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: 1. Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at ...@cbp.dhs.gov along with a copy of your resume; OR 2. Apply on USAJOBS ; OR 3. Apply on Airline Apps. Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.
Customer Satisfaction Representative
Agent job in Grapevine, TX
Customer Service Representative
Role Type: Full-time
About Our Client
Our client is an established company specializing in product distribution and fulfillment services. They serve business-to-business customers with a focus on exceptional post-sales support and customer satisfaction. Operating from a warehouse facility, they pride themselves on delivering solutions-oriented service while maintaining operational efficiency. The company values professionalism, customer-centricity, and collaborative teamwork in everything they do.
Job Description
As a Customer Service Representative, you'll serve as the primary liaison between our client and their customers, ensuring exceptional service throughout the entire post-sales process. Your day-to-day will involve managing customer inquiries via phone and email, processing orders with precision, and coordinating with internal departments including warehouse and sales teams. You'll have a direct impact on customer satisfaction by providing solutions-oriented support, resolving issues proactively, and maintaining accurate order management from placement through fulfillment. This role exists to enhance the overall customer experience while supporting the company's operational efficiency goals. You'll collaborate closely with the Customer Service Manager, sales team, warehouse staff, and technical support team. The ideal candidate is passionate about problem-solving and thrives in a fast-paced environment where exceptional customer service is the top priority.
Duties and Responsibilities
Answer phones with a positive, energetic voice and listen attentively to customers
Respond to all emails in a timely and professional manner
Process customer orders via phone, email, and online portal ensuring accuracy and timeliness
Provide customers with order confirmation and shipping information
Monitor open orders and proactively manage any delays or updates
Obtain necessary customer information to ensure prompt order processing
Provide accurate pricing and inventory information
Assist customers with problem resolution and escalate complex issues when needed
Offer alternative solutions when exact requested materials are unavailable
Support sales team with administrative and customer-related needs
Deliver basic technical assistance to customers
Maintain up-to-date customer notes and records in NetSuite system
Communicate clearly with warehouse team to ensure accurate order fulfillment
Assist with invoicing support and shipping documentation
Identify potential issues in order flow and escalate accordingly
Ensure customer complaints are addressed and resolved promptly
Required Experience/Skills
1-2 years of customer service and data entry experience
Demonstrated proficiency with Microsoft Office Suite and CRM systems (NetSuite preferred)
Experience operating standard office equipment
Excellent telephone etiquette and customer service skills
Ability to remain calm and professional when interacting with difficult customers
Highly organized and detail-oriented with strong multitasking abilities
Comfortable working in fast-paced environment with frequent interruptions
Strong written and verbal communication skills
Excellent basic arithmetic and business math calculation skills
Ability to solve practical problems with limited standardization
Nice-to-Haves
5 years' experience in office environment with business-to-business customer service
Experience in warehouse or fulfillment operations
Familiarity with inventory management systems
Experience in product distribution industry
Education
Required: High School Diploma
Preferred: Associates Degree or higher
Apply Now!
Customer Service | Representative | Order Processing | NetSuite | B2B | Warehouse | Fulfillment | Phone Support
ACE-DFW Kiosk Agent
Agent job in Dallas, TX
Join ACE , a premier international rental agency operating in over 45 countries. ACE Rent a Car, is part of the Walser Automotive family - where people come first and great service drives everything we do.
Compensation: $17.00/hr
What You'll Do
As a Kiosk Agent, you'll be the first friendly face customers meet when renting a vehicle. You'll ensure every interaction is smooth, professional, and memorable.
Check returning vehicles for fuel, damage, and maintenance needs
Review rental charges and issue accurate receipts
Address customer satisfaction and service feedback
Maintain an organized lot for smooth traffic flow
What You'll Bring
At least 18 years of age
1+ year of customer service experience preferred
Strong communication and organizational skills
Valid driver's license and acceptable driving record
Ability to work flexible shifts (days, evenings, weekends)
What's In It For You
Career Growth & Skill Development
Team-First Environment
Industry-Leading Training
Travel & Hospitality Exposure
Be the face of exceptional service. Join ACE Rent a Car today!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
Customer Service Representative
Agent job in Dallas, TX
The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Answer incoming customer calls and provide detail information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail request and provide detail information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of “containers” and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned
Requirements:
Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy work load and work well under pressure
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
#LI-KK1
#LI-Onsite
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Customer Service Representative
Agent job in Plano, TX
Job Title: Experience Specialist
Duration: 04 months
Pay Rate: $22/hour on w2 basis without benefits/holiday/vacation.
Job Description:
What you'll be doing
Provide a customer-first level of service to help anyone part of Team in North America get their question answered or need resolved - be a steward that helps establish the Ask HR online tool as a partner Team can trust and rely on
Correctly identify the population segment of the person asking the question to determine the correct answer to provide, including but not limited to job level, worker type, work location, and Toyota entity
Understand the needs and intentions of the person asking the question to ensure their question is answered accurately, even when the question may be vague (follow up may be needed to clarify)
Be able to converse with the person asking the question, via written communications, in a positive and welcoming tone while maintaining professionalism
Ensure a “need to know” level of privacy and confidentiality of who is asking questions and what they are asking
Quickly and accurately navigating a library of information across 30+ categories and hundreds of pieces of information to find the information that will answer the questions; may involve reaching out to Subject Matter Experts if the answer is not readily available
Triage and respond to 20-30 online questions per day, ensuring each question received is either resolved or escalated within 24 hours or less
Apply discretionary judgement to determine when a question should be escalated and work with the appropriate escalation contact to ensure a proper handoff
Requirements:
Qualifications/ What you bring (Must Haves) - Highlight Top 3-5 skills
Customer-first mindset and attitude; previous customer service experience
Strong written and verbal communication skills; proficiency with the English language
Proven ability to collaborate with a wide range of people at all levels in the organization
Proven ability to maintain a high degree of confidentiality
Willingness/passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail
A positive team attitude that looks to learn and grow everyday
Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)
Ability to quickly learn new software
High School Diploma or equivalent (GED) or higher degree
Added bonus if you have (Preferred):
Proficiency in Spanish, French, and/or Japanese
Advanced writing and content management experience
Awareness of Design Thinking
College degree
Technical Customer Service Representative
Agent job in Irving, TX
Type: Contract to Hire
We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction.
Responsibilities
Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues.
Guide customers through virtual or phone-based home inspections step-by-step.
Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity.
Troubleshoot issues such as device pairing, alerts, and connectivity problems.
Document calls, resolutions, and inspection findings to support process and product improvements.
Make proactive outreach calls to improve product adoption and customer satisfaction.
Maintain clear, professional communication via phone, email, and text.
What We're Looking For
High School Diploma or GED required; bachelor's degree preferred.
1+ year of experience in technical support, help desk, call center, or field service.
Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems.
Strong communication skills and problem-solving ability.
High attention to detail and ability to thrive in a fast-paced environment.
Customer-first mindset, proactive attitude, and willingness to learn.
Ability to work onsite with flexibility across different shifts.
Why This Role Is Great
Collaborative, dynamic environment.
Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles.
Direct exposure to innovative technology and hands-on product improvement.
Customer Service Representative - Denton, TX
Agent job in Denton, TX
We are hiring a Customer Service Representative to work out of our Denton, TX corporate office!
This role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities:
Resolve customer calls and emails in a timely manner
Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
Process all incoming requests for shipment information from both internal and external
Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA's, or other remedies as deemed appropriate by management
Confer with other internal departments to resolve customer issues or complaints
Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Manage claims with freight companies and customers
Complete regularly scheduled or ad hoc reports using SAP and MS Excel
Requirements:
2 years of Customer Service or related experience preferred
Ability to work 100% on-site out of the Denton, TX office
Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
Understanding of what it takes to provide good customer service
Ability to follow through on complex/technical projects requiring extensive research
Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
Spanish language fluency is a plus
Advanced MS Office skills
We offer:
Competitive compensation
The ability to become a part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement
401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating
Paid Holidays and Paid Time Off with the option to cash out unused PTO every year
Possibility for telework days, depending on position, with flexible make-up time for exempt employees
Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.
Commercial Trucking Insurance Sales Producer
Agent job in Arlington, TX
Biltmore Insurance Services, established in 1996, provides exceptional insurance solutions to individuals and businesses with a reputation as one of the fastest growing independent insurance agencies in the Southeast. Join Biltmore and be part of a thriving team dedicated to excellence and client satisfaction.
Role Description
This is a full-time role located in Arlington, TX, for a Commercial Trucking Insurance Sales Producer. The role involves building and maintaining relationships with commercial trucking businesses to provide tailored insurance solutions. Responsibilities include identifying potential clients, evaluating their insurance needs, providing exceptional customer service, and maintaining up-to-date knowledge of the insurance industry and regulations pertaining to commercial trucking.
Requirements
Property & Casualty Insurance License
Strong knowledge of commercial trucking industry regulations, trends, and technology
Growth mindset, positive attitude, and client-centric work ethic
Strong communication and interpersonal skills to build lasting client relationships
Present proposals clearly and effectively so that clients are able to understand their coverage details
Proven sales experience, particularly in commercial trucking or insurance-related fields.
Ability to work independently and meet sales targets in a fast-paced environment
When you join us, you can expect:
Attractive commission structure
Competitive compensation
A supportive and people first culture and mindset
Excellent benefits
Customer Service Representative
Agent job in Dallas, TX
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
Performs manual linking and unlinking of award records and promissory/agreement to serve notes. • Performs analysis of COD borrower data integrity situations identified by Customer.
Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
Support Services shall be executed in compliance with processing and program guidelines published by Customer.
Minimum Qualifications
US Citizen with a High School Diploma or GED
0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
Other Job Specific Skills
Ability to successfully adapt and perform during times of high call volume.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong written and verbal communication skills.
Strong listening ability to interpret and clarify information being provided by customers.
Strong commitment to providing quality service.
Ability to foster a good working relationship and rapport with customers.
Keen attention to detail and accuracy.
Ability to work well under pressure.
Unwavering dedication to customer satisfaction and resolving customer concerns.
Ability to convey enthusiasm, energy and sincerity over the phone
Customer Service Representative
Agent job in Grand Prairie, TX
E.S. Kluft & Company
The Standard of Luxury and Comfort
Grand Prairie, Texas
We're seeking highly qualified, collaborative, professional, knowledgeable, and results-driven Customer Service Representative to support our growing mattress manufacturing company. Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match.
E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity.
JOB SUMMARY:
The Customer Service Representative is responsible for providing effective customer service for all customers and assist in processing orders, RGA's, warranty claims and respond to product related questions. Works with Production, Sales and Accounting personnel to provide excellent customer service and resolve customer issues.
MAIN DUTIES & RESPONSIBILITIES
Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop.
Responds to customer inquiries in a positive manner.
Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur.
Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved.
Processes Electronic Data Interchange (EDI) orders from customers.
Assists with Returns and Warranty processes as required.
Assists with answering incoming calls within the company as may be required.
Assists Customer Service Manager with special projects as required.
KPIs
Maintain excellent customer relations and timely resolve issues.
DIRECT REPORTS
None
QUALIFICATIONS
At least 3 years Customer Service experience preferably within an order entry or order fulfillment role in the manufacturing industry.
Experience with Customer Returns and Warranty
Professional and effective communication skills (verbal and written).
Ability to organize work and achieve daily tasks
High school graduate
Computer literate (Microsoft Office: Word, Excel, Email, etc.)
Ability to perform general math calculations
Self-motivated and able to work with little supervision.
WORK PLACE & TRAVEL
Travel not required.
Equipment Room Agent
Agent job in Irving, TX
Coordinating and distributing equipment to employees. EDUCATION AND EXPERIENCE: * High School diploma or equivalent. * Previous airport and/or customer service experience preferred. * Previous radio / phone dispatch experience desirable. * Previous supervisory experience preferred.
* Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
* Must be 18 years of age or older.
* Must have a reliable telephone and transportation number.
PERSONAL AND PHYSICAL REQUIREMENTS:
* Treat all information as confidential.
* Posses the tact to deal with all levels of situations, client representatives, employees and the public.
* Ability to work from verbal and written instructions.
* Ability to communicate in English clearly and concisely verbally and in written form.
* Must be detail-oriented and perform with minimal supervision.
* Must be able to handle multiple situations simultaneously.
* Must have excellent radio/telephone skills.
* Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
* Must be able to lift, carry and/or hold up to 75 lbs.
* Must pass pre-employment and random drug test.
* Must complete a criminal background check.
* Must meet necessary requirements to obtain a security sensitive identification badge.
* Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
* Must be familiar with and abide by all Client/company regulations.
* Work with Client Special Services Representatives to ensure all requests for services are met.
* Actively Participate in the Safety Management System (SMS)
* Pull assignments or work orders from computer, as needed.
* Do all reports accurately and in a timely manner.
* Must be familiar with all FAA/ TSA/Airline/Company regulations.
* Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
* Escalate issues to operations Manager Immediately.
* Deal courteously and tactfully with fellow employees and passengers if necessary.
* Communicate effectively with fellow employees.
* Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
* Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
* Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
* Maintain and distribute radios (where applicable).
* Always complete the appropriate documentation and reports in thorough and timely manner.
* Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
* Provide general information and directions to passengers.
* Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
* Attend meetings and inservices as required.
* Utilize appropriate communications channels and maintain records, reports and files as required.
* Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
* Identification badges must always be visible.
* Adhere to company policies and procedures and participate in achievement of company objectives.
* Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
* Perform other duties as requested.
Agent, Creators
Agent job in Dallas, TX
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman works with iconic sports and media figures across the world in every major sport, utilizing our extensive influence to maximize negotiations and create meaningful opportunities for our clients across teams, leagues, brands, content and live events.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit *****************
Job Description
Recruits and represents a roster of exclusive multi-facilitated digital talent encompassing numerous cultural passion areas and creator formats. Manages the day-to-day business and brand development for represented talent, as requested. Sources, manages and executes digital partnerships, personal development, brand outreach and new talent acquisition alongside senior executives across agency divisions.
Duties:
* Recruit and represent digital talent, with a focus across a broad set of passions, including, but not limited to fitness, health and wellness, fashion, family, beauty, etc.
* Provide a variety of services for represented clients, including but not limited to sourcing, managing and servicing digital partnerships for talent.
* Stay informed on the creator economy and companies/products looking for partnerships.
* Identify, establish and maintain relationships with new brands to work with digital talent (whether represented by employee or others).
* Work closely with agents and other employees across the Talent division, as requested, to help drive opportunities for clients represented by others who are interested in digital marketing.
* Supervise, train and develop staff (e.g., managing workload, delegating responsibilities, managing projects and performance management) while also creating an environment that fosters growth.
* Work closely with SVPs, in achieving department goals.
* Stay informed on the latest social trends for digital creators.
* Remain at the forefront of the creator landscape, regularly and proactively identifying new and emerging creators and discussing the same with the SVPs.
* Integrate with other departments to enhance and grow clients' day-to-day businesses, brands and personal ventures.
* Identify and manage inbound opportunities across multiple clients, including identifying clients represented by other agents if necessary and appropriate.
* Own and track multiple deals while using and enhancing the company's internal systems.
* Assist in the oversight and execution of productions for talent brand partnerships. Be live, onsite and in person for important talent meetings and activations.
* Regularly update senior executives on activities and workstreams for clients.
* Work with Talent legal, accounting and operations teams to ensure proper deal execution and payment.
Skills/Qualifications:
* Deep knowledge of social media from a business and consumer perspective, including but not limited to advanced knowledge of X, Instagram, TikTok, YouTube, Snapchat and Facebook.
* Familiarity with social media monitoring metrics.
* 4-5+ years of talent management/influencer marketing experience (preferably at an agency).
* 1-2 years of experience managing a team of direct reports.
* Bachelor's Degree or equivalent industry experience.
* Working knowledge of new media platforms from a business and consumer perspective.
* Superb teamwork and team management skills.
* Extreme discretion: ability to handle confidential information.
* Requires considerable flexibility in scheduling and the willingness to work nights and weekends as needed.
* High emotional intelligence and demonstrated ability to build strong interpersonal relationships.
* Well-developed verbal and written communication skills and ability to interact positively with all types of people.
* A professional demeanor when talking to clients.
* Outstanding organizational skills and the ability to prioritize tasks and manage multiple projects simultaneously.
* Eagerness to be part of a fast-paced start up and help grow a next generation talent agency.
* Willingness and ability to travel, often with short notice (about 20% of the time).
* Ability to anticipate problems and manage others' expectations.
* Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.
Base salary range: $90k - $200k plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Part-Time Lead Agent, Hub Administration
Agent job in Fort Worth, TX
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay rate: $15.77/hr with $1.75 lead premium
#EnvoyHubH
Responsibilities
How will you make an impact?
Responsibilities
Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs.
A Lead Agent working in the Hub Administration department has a variety of tasks including but not limited to:
Assisting with processes to ensure operational coverage
Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
Scheduling training
Supporting the implementation of new hire processes
Completing various administrative duties
Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned.
Qualifications
Who are we looking for?
In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Position Requirements
Minimum age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to work rotating shifts including nights, weekends, holidays and days off
Must be able to read, write, fluently speak, and understand the English language
Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language
Possess the legal right to work in the United States
Position Preferences
Minimum of one (1) year customer service experience
Previous experience in a team-lead capacity
Administrative background
Above average attendance
Additional Position Details
This position may be subject to specific uniform and appearance guidelines. As an example, tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans.
Auto-ApplyVirtual Agent
Agent job in Weatherford, TX
Join Yellowstone Life Insurance Agency, LLC as a Virtual Agent and take control of your career while working from the comfort of your home. In this position, you will play a crucial role in connecting clients with the right life insurance solutions to meet their needs.
Your primary responsibility will be to educate potential clients about various life insurance options and assist them through the application process. With access to high-quality leads and comprehensive training, you will have the tools necessary to succeed in a rewarding career that makes a positive impact in people's lives.
If you have a passion for helping others and the drive to succeed, we welcome you to apply and become part of our dedicated team!
Key Responsibilities
Engage with prospective clients to assess their life insurance needs.
Provide detailed explanations of different life insurance products and their benefits.
Assist clients in completing applications and gathering necessary documentation.
Coordinate with insurance carriers to facilitate a smooth underwriting process.
Build long-lasting relationships with clients through excellent customer service.
Requirements
Strong communication and customer service skills
Ability to establish rapport and trust with clients
Detail-oriented with strong organizational skills
Self-starter capable of working independently
Previous sales or insurance experience is a plus, but not mandatory
Must have access to a reliable computer and internet connection
Benefits
Freedom & ability to work virtually
Auto-ApplySpecialist I, Housing & Travel
Agent job in Dallas, TX
Welcome to AMN Healthcare - Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
Named to
Becker's Top 150 Places to Work in Healthcare
- three years running.
Consistently ranked among
SIA's Largest Staffing Firms in America
.
Honored with
Modern Healthcare's Innovators Award
for driving change through innovation.
Proud holder of
The Joint Commission's Gold Seal of Approval for Staffing Companies
since 2006.
Job Summary
The Specialist I, Housing & Travel partners with the Sales team to source secure, efficient, and attractive housing & travel solutions for AMN Clinicians & Physicians. This role supports the delivery of world-class Housing & Travel operations.
Job Responsibilities
Researches and fulfills housing requirements set by the assignment specifications.
Assists the team and leadership in the rapid response & adjustment to fluctuating workloads, team coverage, and on-call duties.
Builds rapport & trust with clinicians through introduction calls to set appropriate travel & lodging expectations within company guidelines.
Verifies all vital lodging for assignments and amenities are achieved for clinicians.
Coordinates travel needs for assignments using varying modes of transport and provides directions & maps to traveling clinicians.
Reconciles ledgers received from properties with balances due and rent credits by partnering with Housing Accounting.
Maintains communication between the Housing & Travel team, Sales & Recruiting, and clinicians regarding travel & lodging status, incident resolution, and partner concerns.
Manages folios for all secured units & hotels, retaining all rent vouchers & relevant lease obligation paperwork.
Cultivates effective formal and informal partnerships across departments.
Key Skills
Excellent written and verbal communication
Adaptable & Proactive
Dedicated & Organized
Highly Motivated
Creative problem solving
Qualifications
Education & Years of Experience
High School Diploma/GED plus 0-2 years of work experience
Additional Experience
Experience in customer support, property management, customer service, or sales operations
Work Environment / Physical Requirements
Work is performed in an office/home office environment.
Team Members must have the ability to operate standard office equipment and keyboards.
AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Our Core Values
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.
Pay Rate$17.25 - $20.50 Hourly
Final pay rate is dependent on experience, training, education, and location.
Auto-ApplyReservations Agent
Agent job in Fort Worth, TX
Job Details Entry FORT WORTH, TX Full Time Swing Hospitality - HotelDescription
ABOUT HOTEL DROVER:
Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.
Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life's simple pleasures and genuine Texas hospitality.
So, dust off your boots, grab your hat and join us at Hotel Drover.
WHO WE'RE SEEKING:
We're seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community - someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.
We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.
We have poured our passion, energy, and excitement into crafting an extraordinary place and brand - and we know that the right Reservations Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!
The Reservations Agent's job is to ensure all incoming and internal calls are answered swiftly and appropriately according to brand standards. Answer In Room Dining calls and take orders accordingly. Handle guest inquiries and issues and ensure service recovery is efficient and appropriate.
Some of your responsibilities include:
Embody the shared values of Hotel Drover.
Ability to manage multiple functions and deliver results in a demanding, fast paced environment.
Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand.
Always maintain a professional and high-quality service-oriented environment
Answer all incoming calls to the hotel and transfer/direct appropriately
Answer all internal calls including guests, and other departments and assist accordingly.
Assist with calls for room reservations.
Handle guest service requests and dispatch accordingly to appropriate departments.
Use the Marriott GXP Program to live chat with guests, take service requests, and log incidents.
Handle guest mail and packages to ensure proper storage and communication.
Know all emergency procedures including hotline numbers for local authorities and institutions.
Manage the hotel phone list to ensure accuracy and updated information.
Perform other job-related duties as assigned
Qualifications MUST HAVES:
Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area
Ability to communicated effectively and graciously
Flexible schedule, able to work evenings, weekends, and holidays.
Strong interpersonal and relationship building abilities; passion for collaboration
QUALIFICATIONS:
Previous hotel experience preferred.
Ability to multi-task
Good problem-solving skills.
Strong eye for details.
Strong written and verbal communication skills.
OUR CORE VALUES:
Hit the Mark, Every Time
Blaze New Trails
Spark Warmth
Be Intentional
Honor All
Do Right
Stay Curious
Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.
Travel Influencer
Agent job in Frisco, TX
About Us We are a travel-focused company dedicated to inspiring and connecting travelers worldwide. Through engaging content, curated experiences, and personalized travel guidance, we aim to showcase the best destinations and experiences to a broad audience.
Position Overview
We are seeking a creative and motivated Travel Influencer to join our team. In this role, you will share authentic travel experiences, promote destinations and services, and engage audiences across social media platforms. The ideal candidate is passionate about travel, skilled in content creation, and enjoys inspiring others to explore the world.
Key Responsibilities
Create engaging content including photos, videos, and social media posts to promote travel experiences.
Share personal travel experiences while highlighting destinations, accommodations, and activities.
Build and maintain an active presence across social media channels.
Collaborate with the marketing team and travel partners for campaigns and promotions.
Engage with followers and respond to inquiries or comments professionally.
Track content performance and adjust strategies to maximize reach and engagement.
Qualifications
Proven experience creating content on social media platforms (Instagram, TikTok, YouTube, etc.).
Strong photography, videography, and storytelling skills.
Excellent written and verbal communication abilities.
Passion for travel and exploring new destinations.
Ability to work independently and manage your own schedule.
Familiarity with social media analytics and trends is a plus.
What We Offer
Flexible work arrangements and schedule.
Opportunities to travel and experience new destinations.
Access to travel perks, partnerships, and exclusive experiences.
Supportive team environment for content creation and growth.
Potential for monetization and brand partnerships.
Flexible Schedule Booking Agent
Agent job in Dallas, TX
Flexible Schedule Booking Agent | Fully RemoteCompany: Destination KnotLocation: Remote (U.S.) About Us:Destination Knot is a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients.
Job Description:We are seeking a detail-oriented and customer-focused Flexible Schedule Booking Agent to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way.Responsibilities:
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide personalized recommendations based on clients' preferences and budgets.
Work closely with top travel suppliers to secure exclusive deals and promotions.
Stay informed on industry trends, travel policies, and supplier offers.
Handle client inquiries, modifications, and cancellations in a professional and timely manner.
Maintain accurate records of bookings and client interactions.
Participate in training sessions and supplier webinars to enhance industry knowledge.
Qualifications:
Must be 18+ and legally authorized to work in the U.S.
Excellent communication and customer service skills.
Passion for travel and helping others create unforgettable experiences.
Self-motivated with the ability to work independently.
Comfortable using online booking platforms and learning new software.
Prior experience in customer service or sales is a plus but not required.
How to Apply:If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.
Auto-ApplyEntry Level Air Import Agent
Agent job in Dallas, TX
Job Description
Ready to embark on a dynamic logistics journey? Join us as an Air Import Agent in Dallas/Fort?Worth - no prior experience required! Bring your enthusiasm, ability to learn fast, and adaptable mindset to help connect global shipments to the U.S. and grow your career in international trade.
Entry Level Air Import Agent
Location Dallas-Fort Worth, TX | Onsite
Compensation & Schedule
• $20-24/hour
• Monday to Friday: 8:30am - 5:30pm
• Temp-to-Hire (W2)
ROLE IMPACT: Begin your career in international trade and logistics as an Air Import Agent, where you'll support key operations that bring global shipments into the U.S. This entry-level role is perfect for someone ready to learn quickly, take initiative, and thrive in a fast-paced environment. You'll be trained to handle critical steps in the import process while developing skills that fuel long-term growth in the logistics industry.
KEY RESPONSIBILITIES
• Monitor international flight arrivals and coordinate cargo transfers to local warehouses
• Assist with customs clearance and documentation for incoming shipments
• Track shipments and update internal systems with status changes
• Communicate regularly with customers, carriers, and internal teams to ensure timely delivery
• Help process invoices and verify charges for accuracy
MINIMUM QUALIFICATIONS
• High school diploma or equivalent
• Attention to detail and strong organizational skills
• Clear communication via phone and email
• Ability to multitask in a deadline-driven setting
• Basic proficiency with Microsoft Word, Excel, and Outlook
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Freight tracking and billing systems (training provided)
• Email and team collaboration tools
PREFERRED SKILLS
• 1-2 years of logistics, import, or customer service experience
• Ability to adapt to change and stay proactive under pressure
• Availability for flexible scheduling, including some weekends
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
#Irving123
Air Interdiction Agent
Agent job in Arlington, TX
CBP Air Interdiction Agent
Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-APPLY TODAY!
Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX
Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: • Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. • Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. • Collecting, refining, and analyzing strategic and tactical intelligence. • Supporting search and rescue and humanitarian efforts.
Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). • GS-11, 1st year annual pay - $106,588 • GS-12, 2nd year annual pay - $127,754 • GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). • GS-11, 1st year annual pay - $115,115 • GS-12, 2nd year annual pay - $137,974 • GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). • GS-11, 1st year annual pay - $127,906 • GS-12, 2nd year annual pay - $153,305 • GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: • Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. • Evaluating information rapidly and making judicious decisions promptly during in-flight operations. • Developing strategies and coordinating aircraft and ground assets. • Using information systems and databases to conduct information surveys, queries, update files and disseminate information. • Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: • Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. • Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. • Helicopter Rated: Rotorcraft Helicopter with instrument rating. • Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.
Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference Eligibility: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs.
How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: 1. Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at ...@cbp.dhs.gov along with a copy of your resume; OR 2. Apply on USAJOBS ; OR 3. Apply on Airline Apps. Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.