Airline ticket agent vs airline station agent

The differences between airline ticket agents and airline station agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an airline ticket agent has an average salary of $31,009, which is higher than the $30,297 average annual salary of an airline station agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for an airline station agent are airline tickets, TSA, and FAA.

Airline ticket agent vs airline station agent overview

	Airline Ticket Agent	Airline Station Agent
Yearly salary	$31,009	$30,297
Hourly rate	$14.91	$14.57
Growth rate	-	-
Number of jobs	26,742	27,306
Job satisfaction	5	2
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 36%
Average age	45	45
Years of experience	-	-

Airline ticket agent vs airline station agent salary

Airline ticket agents and airline station agents have different pay scales, as shown below.

	Airline Ticket Agent	Airline Station Agent
Average salary	$31,009	$30,297
Salary range	Between $26,000 And $36,000	Between $23,000 And $38,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between airline ticket agent and airline station agent education

There are a few differences between an airline ticket agent and an airline station agent in terms of educational background:

	Airline Ticket Agent	Airline Station Agent
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Airline ticket agent vs airline station agent demographics

Here are the differences between airline ticket agents' and airline station agents' demographics:

	Airline Ticket Agent	Airline Station Agent
Average age	45	45
Gender ratio	Male, 29.2% Female, 70.8%	Male, 40.9% Female, 59.1%
Race ratio	Black or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%	Black or African American, 9.2% Unknown, 6.3% Hispanic or Latino, 24.6% Asian, 11.1% White, 47.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between airline ticket agent and airline station agent duties and responsibilities

Airline ticket agent example responsibilities.

Receive inbound customer calls regarding flight information, booking and taking payment for flights.
Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
Assist unknown shippers in booking live animals domestically and internationally.
Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
Accompany and assist sensitive passengers throughout their stay at JFK.

Airline station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Assist TSA with monitoring safety precautions of passengers.
Develop training programs and train travel agents on AMADEUS airline reservation system.
Train employees on FAA regulations, security and all polies and procedures of the airline.
Head of training for aircraft de-icing, equipment fueling, hazardous materials, fire and safety and runway chemical spills.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Airline ticket agent vs airline station agent skills

Common airline ticket agent skills

Reservations, 36%
Customer Service, 26%
Safety Procedures, 12%
Airline Tickets, 10%
Ticket Sales, 4%
Conveyance, 3%

Common airline station agent skills

Airline Tickets, 41%
TSA, 17%
FAA, 13%
Front Desk, 8%
Airline Flights, 8%
Customer Complaints, 7%

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Airline Ticket Agent
Airline Ticket Agent vs Airline Station Agent

Updated January 8, 2025

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