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Airline ticket agent vs passenger service agent

The differences between airline ticket agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an airline ticket agent has an average salary of $31,009, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Airline ticket agent vs passenger service agent overview

Airline Ticket AgentPassenger Service Agent
Yearly salary$31,009$29,675
Hourly rate$14.91$14.27
Growth rate--
Number of jobs26,74234,592
Job satisfaction5-
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 38%
Average age4545
Years of experience--

Airline ticket agent vs passenger service agent salary

Airline ticket agents and passenger service agents have different pay scales, as shown below.

Airline Ticket AgentPassenger Service Agent
Average salary$31,009$29,675
Salary rangeBetween $26,000 And $36,000Between $23,000 And $37,000
Highest paying City-San Francisco, CA
Highest paying state-Minnesota
Best paying company-dnata
Best paying industry-Transportation

Differences between airline ticket agent and passenger service agent education

There are a few differences between an airline ticket agent and a passenger service agent in terms of educational background:

Airline Ticket AgentPassenger Service Agent
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Airline ticket agent vs passenger service agent demographics

Here are the differences between airline ticket agents' and passenger service agents' demographics:

Airline Ticket AgentPassenger Service Agent
Average age4545
Gender ratioMale, 29.2% Female, 70.8%Male, 40.5% Female, 59.5%
Race ratioBlack or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage12%12%

Differences between airline ticket agent and passenger service agent duties and responsibilities

Airline ticket agent example responsibilities.

  • Receive inbound customer calls regarding flight information, booking and taking payment for flights.
  • Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
  • Assist unknown shippers in booking live animals domestically and internationally.
  • Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
  • Accompany and assist sensitive passengers throughout their stay at JFK.

Passenger service agent example responsibilities.

  • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
  • Operate tugs, belt loaders, jet bridge and carts.
  • Operate tugs, belt loaders, power units, and fuel trucks.
  • Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
  • Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.
  • Show more

Airline ticket agent vs passenger service agent skills

Common airline ticket agent skills
  • Reservations, 36%
  • Customer Service, 26%
  • Safety Procedures, 12%
  • Airline Tickets, 10%
  • Ticket Sales, 4%
  • Conveyance, 3%
Common passenger service agent skills
  • Reservations, 55%
  • Reservation System, 11%
  • Passenger Service, 8%
  • English Language, 4%
  • Ticket Counter, 4%
  • Customer Service, 3%

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