Airline ticket agent vs ramp agent

The differences between airline ticket agents and ramp agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an airline ticket agent has an average salary of $31,009, which is higher than the $30,721 average annual salary of a ramp agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for a ramp agent are safety procedures, loaders, and service aircraft.

Airline ticket agent vs ramp agent overview

	Airline Ticket Agent	Ramp Agent
Yearly salary	$31,009	$30,721
Hourly rate	$14.91	$14.77
Growth rate	-	-
Number of jobs	26,742	26,619
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 39%	High School Diploma, 45%
Average age	45	45
Years of experience	-	-

Airline ticket agent vs ramp agent salary

Airline ticket agents and ramp agents have different pay scales, as shown below.

	Airline Ticket Agent	Ramp Agent
Average salary	$31,009	$30,721
Salary range	Between $26,000 And $36,000	Between $24,000 And $38,000
Highest paying City	-	Minneapolis, MN
Highest paying state	-	Minnesota
Best paying company	-	FedEx
Best paying industry	-	-

Differences between airline ticket agent and ramp agent education

There are a few differences between an airline ticket agent and a ramp agent in terms of educational background:

	Airline Ticket Agent	Ramp Agent
Most common degree	Bachelor's Degree, 39%	High School Diploma, 45%
Most common major	Business	Business
Most common college	-	-

Airline ticket agent vs ramp agent demographics

Here are the differences between airline ticket agents' and ramp agents' demographics:

	Airline Ticket Agent	Ramp Agent
Average age	45	45
Gender ratio	Male, 29.2% Female, 70.8%	Male, 82.3% Female, 17.7%
Race ratio	Black or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%	Black or African American, 7.8% Unknown, 6.1% Hispanic or Latino, 23.1% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between airline ticket agent and ramp agent duties and responsibilities

Airline ticket agent example responsibilities.

Receive inbound customer calls regarding flight information, booking and taking payment for flights.
Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
Assist unknown shippers in booking live animals domestically and internationally.
Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
Accompany and assist sensitive passengers throughout their stay at JFK.

Ramp agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Include safely driving and operating grind equipment such as tugs, belt loaders, and tow tractors in area of congestion.
Operate tugs, baggage belt loaders, FMC loaders and other equipment to safely and efficiently perform grind servicing for commercial airliners
Calculate, issue, and re-issu international tickets; prepare prepaid ticket-advice; fulfill ticket counter and departure gate check-in duties.
Marshal aircraft for arrivals and departures including following all safety procedures and ensure proper communication with the aircrew.
Operate portable radio or headphones.

Airline ticket agent vs ramp agent skills

Common airline ticket agent skills

Reservations, 36%
Customer Service, 26%
Safety Procedures, 12%
Airline Tickets, 10%
Ticket Sales, 4%
Conveyance, 3%

Common ramp agent skills

Safety Procedures, 21%
Loaders, 18%
Service Aircraft, 13%
Belt Loaders, 9%
Unload Cargo, 8%
Customer Service, 7%