Airline ticket agent vs reservation sales agent

The differences between airline ticket agents and reservation sales agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservation sales agent has an average salary of $35,459, which is higher than the $31,009 average annual salary of an airline ticket agent.

The top three skills for an airline ticket agent include reservations, customer service and safety procedures. The most important skills for a reservation sales agent are reservations, customer service, and booking.

Airline ticket agent vs reservation sales agent overview

	Airline Ticket Agent	Reservation Sales Agent
Yearly salary	$31,009	$35,459
Hourly rate	$14.91	$17.05
Growth rate	-	-
Number of jobs	26,742	200,677
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 47%
Average age	45	45
Years of experience	-	-

Airline ticket agent vs reservation sales agent salary

Airline ticket agents and reservation sales agents have different pay scales, as shown below.

	Airline Ticket Agent	Reservation Sales Agent
Average salary	$31,009	$35,459
Salary range	Between $26,000 And $36,000	Between $31,000 And $40,000
Highest paying City	-	Albuquerque, NM
Highest paying state	-	New Mexico
Best paying company	-	Aspen Snowmass
Best paying industry	-	Media

Differences between airline ticket agent and reservation sales agent education

There are a few differences between an airline ticket agent and a reservation sales agent in terms of educational background:

	Airline Ticket Agent	Reservation Sales Agent
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Airline ticket agent vs reservation sales agent demographics

Here are the differences between airline ticket agents' and reservation sales agents' demographics:

	Airline Ticket Agent	Reservation Sales Agent
Average age	45	45
Gender ratio	Male, 29.2% Female, 70.8%	Male, 28.4% Female, 71.6%
Race ratio	Black or African American, 8.3% Unknown, 6.3% Hispanic or Latino, 25.5% Asian, 9.2% White, 49.5% American Indian and Alaska Native, 1.2%	Black or African American, 7.7% Unknown, 5.7% Hispanic or Latino, 23.0% Asian, 6.3% White, 56.4% American Indian and Alaska Native, 1.0%
LGBT Percentage	12%	12%

Differences between airline ticket agent and reservation sales agent duties and responsibilities

Airline ticket agent example responsibilities.

Receive inbound customer calls regarding flight information, booking and taking payment for flights.
Organize groups of travelers and employees with reservations, group travel, ticketing, and baggage service.
Assist unknown shippers in booking live animals domestically and internationally.
Assist handicapped, elderly and unaccompany minor passengers in boarding and deplaning aircraft.
Accompany and assist sensitive passengers throughout their stay at JFK.

Reservation sales agent example responsibilities.

Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
Communicate information regarding designate VIP reservations.
Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.

Airline ticket agent vs reservation sales agent skills

Common airline ticket agent skills

Reservations, 36%
Customer Service, 26%
Safety Procedures, 12%
Airline Tickets, 10%
Ticket Sales, 4%
Conveyance, 3%

Common reservation sales agent skills

Reservations, 51%
Customer Service, 8%
Booking, 7%
Inbound Calls, 3%
Front Desk, 3%
Resorts, 3%

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Airline Ticket Agent
Airline Ticket Agent vs Reservation Sales Agent

Updated January 8, 2025

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