Ambulatory care coordinator jobs in Holly Springs, NC - 83 jobs

Preferred Qualifications Demonstrated experience with risk assessment Demonstrated knowledge of case management systems (preferably in a higher education setting), and/or experience working as part of a case management support team Demonstrated history of effective collaborations across a complex array of multiple agencies within a university setting Excellent skills and experience in working with underrepresented student populations Strong working knowledge of various federal and state laws affecting issues of privacy and confidentiality, disability accommodations and support, and response to sexual violence Experience with supervision and training Broad knowledge of best practices and current national trends related to higher education case management Licensed social workers are strongly encouraged to apply Work Schedule Monday - Friday, 8:00 AM - 5:00 PM with some nights and weekends

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Chapel Hill, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Job Description Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee. What's an FQHC? Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas. Job Title - Patient Care Coordinator (Must be fluent in Spanish) Department - Operations Reports to - Center Manager Benefits - Medical, Dental, Vision, Life Insurance (Short & Long Term Disability) 403(b) Plan Paid Holidays CME (Continuing Medical Education) About Position: Cross trained to perform the following functions for the patient-check-in, registration, billing, referral, medical records and appointment scheduling. Provides excellent customer service. Work Location: 224 South 10th Avenue Siler City, NC 27344 Schedule: Monday: 8:00am - 8:00pm, Tuesday-Wednesday: 8:00am - 5:00pm, Thursday: 8:00am-8:00pm, Friday: 8:00am - 5:00pm, Saturday: (Rotating) Required Travel: N/A (Subject to change) Duties/ Responsibilities - Check in patients - Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records. Assures completion of the registration process. Check-out patients and completes necessary close documentation. Answers center phone calls in a timely, professional and efficient manner. Demonstrates understanding of HIPAA and release of medical information. Schedules patient appointments. Collects office visits payments. Attends Center staff meetings and other corporate trainings/meetings as necessary. Performances all others duties as assigned or needed. Administrative Duties - All other duties as assigned. Understands all codes and drills. Qualifications - Education/Experience: High school diploma; Preferred experience, one to two years of customer service in health care setting. Required: Bilingual (Spanish/English), Excellent communication skills required. Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment. Pay Range: $16.43/Hourly - $22.08/Hourly ( commensurate with years of experience) EEO Statement Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Powered by ExactHire:164551

The position of Movement Management Coordinator requires the incumbent tasked with coordinating ground transportation support for external requirements. This includes the verification, validation, submission, and reconciliation of all ground transportation support requests. This position is essential to support both garrison and deployment operations and requires expertise in various Automated Information Systems (AIS) to optimize operational efficiency and effectiveness. 1. Responsibilities include but are not limited to: + Leverage the AIS to centralize planning, tracking, management, and request material handling equipment (MHE). Focusing on reducing customer wait time and maximizing logistical support for MARFORSOC on a global scale. + Track and manage the transportation of cargo and personnel in applicable AIS. Support the planning and execution of movements across air, land, and sea transportation modes. Monitor cargo movements and provide status updates as required. + Facilitate freight payment processes using the system of record. Responsibilities include managing the monthly billing cycles, real-time tracking, automated matching, pre-payment auditing, and ensuring integration with financial systems to improve logistics payment efficiency and accuracy. + Support procurement of commercial transportation services and manage freight movements effectively using AIS. Analyze tenders submitted by transportation service providers (TSPs) and perform rating / ranking of bids. Compile qualifying TSP lists, cost estimates, and all necessary shipping documentation, and provide the information installation transportation offices (ITO). 2. Qualifications: + The contractor must have knowledge of transporting hazardous materials, particularly with respect to compatibility for shipment. + Familiar with the following AIS: + Transportation Capacity Planning Tool + Cargo Movement Operations System + Syncada freight payment management + Global Freight Management Minimum Education/Experience Requirements: High School or GED equivalent and eight (8) to twelve (12) years of relevant, progressive experience or equivalent combination of education and experience. Must possess an active Secret Security Clearance. Essential Functions Work will be performed inside a large facility. Work assignments vary based on client requirements. Position could require some night and weekend work. Some travel may be required based on client requirements. Physical Requirements Work may involve sitting or standing for extended periods of time. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 50 lbs. Must have sufficient mobility, included but not limited to: bending, reaching, turning and kneeling to complete daily duties in a timely and efficient manner. Equipment and Machines General office equipment, which includes: telephone, copier, PC/laptop, and other work related tools as required. Attendance Work assignments dependent on requirements by the client. It is important to be able to work at least 8 hours a day for 5 days per week (Monday through Friday). Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements. Other Essential Functions Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area. The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country. **Compensation Details:** $59,000 - $63,000 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. **Benefits Overview:** Our health and welfare benefits are designed to support you and your priorities. Offerings include: + Health, dental, and vision insurance + Paid time off and holidays + Retirement benefits (including 401(k) matching) + Educational reimbursement + Parental leave + Employee stock purchase plan + Tax-saving options + Disability and life insurance + Pet insurance _Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits._ **Original Posting:** 01/13/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

Job Description Hwy 55 is looking for a motivated and professional General Manager to oversee our day-to-day operations. The successful candidate will be responsible for managing our staff, ensuring customer satisfaction, and improving profitability. The ideal candidate will be a strong leader who is passionate about achieving their own goals and engaging their team to do the same. Responsibilities: Manage the restaurant operations, including scheduling, inventory management, and customer service. Train, supervise, and evaluate staff to ensure high-quality service and excellent customer experience. Develop and implement strategies to increase profitability and maintain financial stability. Foster a positive work environment that encourages teamwork, creativity, and open communication. Ensure compliance with all health and safety regulations, as well as company policies and procedures. Provide exceptional customer service and address customer complaints promptly and professionally. Monitor and analyze customer feedback to identify areas for improvement. Requirements: At least 3 years of experience in a similar role in the restaurant industry. Strong leadership skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills. Strong organizational and time-management skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Understanding of financial statements and restaurant operations. Knowledge of food safety regulations and best practices. Passion for the restaurant industry and commitment to delivering exceptional customer service. Culture fit, character, and drive are essential qualities we are looking for in our ideal candidate. We want someone who is excited about providing an exceptional experience to our customers. The successful candidate will be someone who is positive, energetic and has a can-do attitude. They will have excellent communication skills and be able to lead by example. We are looking for someone who is committed to our company values and is willing to work hard to achieve our goals. This is a salaried position with benefits and a quarterly 10% profit share bonus. The career opportunities at Hwy 55 go beyond management. Unlike our competitors, we don't believe in searching for outside investors to own our franchises. Over 60 of our current franchisees are former Hwy 55 General Managers who operated their stores at a high level. The opportunity to own your own business is available to ALL Hwy 55 employees. Check out this video to learn more about our in-house financing for franchisees: If you are a motivated, professional with restaurant management experience who is looking for a challenging and rewarding opportunity, we encourage you to apply. We look forward to hearing from you!

Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities The primary responsibilities of the Integrated Care Coordinator are to deliver comprehensive, person-centered care by planning, coordinating, and monitoring individualized treatment plans to align with behavioral health goals. They play a pivotal role in closing gaps, tracking progress, and upholding the highest standards of quality and regulatory compliance. Assist the Nurse Practitioner with clinic appointment related documentation and facilitation on site when working in the clinic. Additionally, they support marketing initiatives for new referrals and engage in outreach to integrated care attributed members, providing education on our program, and facilitating enrollment. Actively engage with individuals through assessment, coordination, health promotion, and transitional care, documenting assessments and coordinating with the care team and treatment teams. Provide comprehensive care management, coordination, health promotion, individual and family supports, and referrals to community services. Complete the Care Management Comprehensive Assessment within designated timeframes and share results with primary care providers and relevant agencies. Ensure clients receive required physical exams, medication monitoring, and appropriate services. Maintain medical record compliance and ensure timely documentation of care coordination activities. Monitor HEDIS gaps and verify client payer and program enrollment status monthly. Develop individualized, person-centered care plans incorporating assessment results and Division's guidelines, focusing on unmet health needs and Social Determinants of Health (SDOH). Coordinate follow-up services for recent hospitalizations or life transitions, ensuring smooth transitions of care. Identify and provide crisis response as necessary, participate in post-crisis debriefing, and be available for on-call support. Communicate effectively with individuals, providers, and natural supports, providing education on services. Establish collaborative relationships with care team members and community resources to improve resource linkage and documenting follow-up. Support transitions between care settings and develop comprehensive discharge or transition plans. Attend Treatment Team and supervision meetings, integrated care team meetings, and serve as a liaison with other professionals and agencies. Assist with marketing new client referrals and provide on-call support as needed. Review data for service appropriateness and compliance issues. Attend training sessions and comply with agency policies and procedures. Ensure compliance with all state regulatory requirements. Responsible to the following when based in a clinic: Facilitate on-site clinic operations including but not limited to maintaining office clinic schedule, complete clinic reminder calls, taking and documenting client vitals, completing clinic chart documentation, and integrated care services for all clinic clients, especially integrated care clients only in med management program. Manage and maintain Integrated Care and Clinic Roster for the office including tracking and management of clinic census that matches census in Carelogic. Provide health education resources to med management clients regarding diagnoses and medications given by Nurse Practitioner. Qualifications Qualifications may vary by state due to differing regulations and standards in mental and behavioral health services. TN: A Bachelor's Degree in any discipline is required, with a preference for degrees in human services or related fields essential for careers in mental and behavioral health. Experience working with children and families in case management type/ community resource position. NC: Minimum of one of the following qualifications to meet criteria as a Qualified Professional (QP). Per 10A NCAC 27 .0104 a MH/SU license (including associate-level), or are certified by the NC Substance Abuse Board or, a RN AND have four years of full-time experience working with the MH/SU/IDD population or, a master's degree in a human service field AND at least one year of full-time experience working with the MH/SU/IDD population or, a bachelor's degree in a human service field AND at least two years of full-time experience working with the MH/SU/IDD population or, a bachelor's degree in a non-human service field AND at least four years of full-time experience working with the MH/SU/IDD population. Two years of experience working directly with individuals with behavioral health conditions (if serving members with behavioral health needs). *For care managers serving members with LTSS needs: Two years of prior LTSS and /or HCBS coordination, care delivery monitoring, and care management experience, in addition to the required cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI, above.) Be Well with HCA: We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Health Reimbursement Account 401(k) Retirement Plan Benefits Hub Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Fayetteville, NC Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life Schedule: M-F 8am to 5pm Wage: Salary Perks/Benefits: Medical, Vision and Dental Insurance for FT employees Supplemental Insurance Flex Spending and HSA Accounts for FT employees Pet Insurance Life Insurance 401 K plan with 3% employer match at one year of services Paid Time Off accrual - employees who work 40 hours in a 2-week period PTO Donation Growth and Development Opportunities Employee Referral Program Scheduled pay increases Employee Assistance Program Mileage reimbursement Job mobility options within Dungarvin 15 states of services T-Mobile, Verizon, Dell, and other National Brand Discounts Pay Active- access to 50% of your pay before payday Dedicated training department with paid training Job Description What You Get to Do: Demonstrates competence in State and Federal standards for Therapeutic/Foster Care Services, licensing rules Assist with recruiting qualified foster parents and staff necessary to meet the needs of the youth served. Assists with ensuring Foster Parents and assigned staff complete and maintain all training requirements. Provides pre-service and ongoing training to foster parents to ensure parents possess skills necessary to provide quality services to the youth being served. Serves as liaison to DSS, DMH and other community agencies regarding any service planning issues and needs of and services to youth being served in Therapeutic/Foster Care program. Processes requests for services by conducting intakes, obtaining/completing necessary assessments, completing social histories, obtaining consents, and collecting documentation for the determination of appropriate placement and services for youth referred to program. Writes, coordinates, implements, and monitors person-centered service plans and ensures quality care of youth being served. Serves as advocate for the youth in care and participates in the interdisciplinary team process in the development of the Person Centered Service Plan Ensures service authorizations are current and provides necessary updates to authorizing authorities in timely manner as requested and/or required for service approval. Provides mediation between the youth and the foster parents, guardians, natural family members, and other agencies relative to the needs and desires identified by the team. Establishes and maintains files for youth receiving foster care services and ensures all required documentation in individual case files is completed in a timely manner Assists with the transfer of youth to other services or terminates services when current placement is no longer deemed necessary or appropriate. Assists in accessing community resources identified for the youth and foster parents. Assists foster parents, and/or assigned staff develop mediation and intervention strategies and implement them to resolve conflicts. Foster Care licensing experience is a plus. Qualifications What Makes You A Great Fit: Must meet the minimum requirements for QP qualification: Bachelor's degree in a human service field and has two years of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR Master's degree in a human service field and has one year of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; Additional Requirements: At least two years of experience working with at-risk youth or youth in foster care are required. Must possess a valid NC driver's license, an acceptable driving record, current automobile insurance and registration, and an acceptable criminal background. Three (3) professional references Excellent knowledge and experience with Family Foster and Foster Care licensing process required. Proven ability with the development of Person Centered Service Plans which incorporates the choices, strengths, needs, abilities, and preferences and defines the goals and services needed to assist in meeting the goals of individuals served. Additional Information At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer. 1/8

Join Our Team as a Patient Care Coordinator at PreservEndo! About Us: At PreservEndo, we don't just save teeth - we create smiles! We're a highly trusted endodontic practice proudly serving the Cary and Zebulon communities (and beyond). Our passion lies in delivering top-notch care with a compassionate touch. We're not just a dental office - we're a team that treats patients like family in a fun, welcoming, and supportive environment. The Role: Are you the kind of person who thrives on making others feel comfortable, organized, and informed? If so, you might be the perfect fit for our Patient Care Coordinator role! You'll be the friendly voice and smiling face that makes every patient feel like a VIP, all while keeping our schedule running like clockwork and managing essential office tasks. What You'll Do: Keep our appointment schedule as polished. Help patients navigate their treatment plans, insurance questions, and balances with confidence. Ensure every patient's records, radiographs, and paperwork are completed prior to their appointments. Jump in where needed to support the team and keep operations running seamlessly. What We Offer: Competitive Pay - Because your time and talent are invaluable. 401(k) Plan - Start planning for your future today. Medical, Dental, and Vision Insurance - We've got you covered! Paid Time Off (PTO) & Holiday Pay - Recharge, relax, and enjoy the holidays. Mileage Reimbursement - We'll make sure your travel between our Cary and Zebulon offices is hassle-free. What You Bring to the Table: A high school diploma or equivalent (we know you're a superstar, but this is step one). At least one year of dental office experience (bonus points for endodontic know-how!). Bilingual skills are required. A knack for staying organized and calm under pressure. A friendly, can-do attitude that makes every day a little brighter. When & Where: Monday and Wednesday - Cary Location Tuesday and Thursday - Zebulon Location Schedule - Monday through Thursday, 6:40 AM to 4:30 PM If you're ready to bring your positive energy, organizational skills, and people-first mindset to a practice that truly makes a difference, we'd love to hear from you!

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Chapel Hill, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Position Overview: Royal Oak Dental Group is dedicated to providing exceptional dental care. We believe that every patient deserves an incredible dentist who possesses both extensive knowledge and the ability to explain specific needs clearly and understandably. As a Patient Care Coordinator, you will play a crucial role in ensuring our patients receive comprehensive care, utilizing state-of-the-art equipment, and the expertise of our highly trained doctors. Benefits: Health, Dental, Vision, and Life Insurance 401(k) Paid Time Off (PTO) and Holiday Pay Competitive pay Schedule: Monday through Thursday 7:00 a.m. to 4:30 p.m. Key Responsibilities: Patient Interaction: Serve as the first point of contact for patients, welcoming them warmly and addressing their needs professionally and empathetically. Answer phone calls, triage issues, and handle patient requests, concerns, and complaints in a friendly and efficient manner. Discuss treatment plans, insurance coverage, and patient balances clearly with patients. Scheduling and Coordination: Schedule appointments and manage the daily schedule to optimize efficiency and capacity. Ensure all hygiene patients are scheduled for follow-up appointments at the end of their visit. Work on continuing care and overdue treatment lists, contacting patients promptly once preauthorization is received from insurance. Payment Handling: Determine patient co-pays, deductibles, and other expenses prior to appointments and document them accurately. Accept and record payments made at the time of service, via mail, and over the telephone. Present payment options to patients and make necessary arrangements according to practice protocols. Pre-Appointment Preparation: Ensure all necessary radiographs, lab cases, paperwork, and other information are updated and complete prior to patient appointments. Verify that medical clearances are received if needed before appointments. Administrative Support: Send requested records to patients and update patient files. Check in lab cases and document appointments with pertinent information. Assist the Team Lead with other administrative tasks as needed. Perform any other duties as assigned. Qualifications: Proficiency with Eaglesoft software is required. Strong phone and scheduling skills. Two years of dental experience is required. Excellent communication and interpersonal skills. Ability to manage multiple tasks efficiently and effectively. Join Royal Oak Dental Group and help us provide the best dental care to our patients with your exceptional organizational and communication skills.

Job Description Patient Care Coordinator Atlantic Reproductive Medicine Specialists is calling all candidates who are interested in a full-time Patient Care Coordinator job in the Raleigh, NC area to apply to join our amazing team! WHY YOU SHOULD JOIN OUR TEAM We are an established fertility clinic that invests in our team and offers real opportunities for career growth. The work schedule for this position is 7:00 AM to 4:30 PM, Monday-Thursday and 7:00 AM to 3:00 PM on Fridays. We pay this full-time Patient Care Coordinator role at a starting wage depending on years of experience. Our team also enjoys great benefits, including medical, dental, a 401(k)-retirement plan, and additional supplemental insurance, such as life, short-term and long-term disability, and more! We also encourage a healthy work-life balance by offering paid time off, 9 paid holidays, and having our workday end at 3 pm on Fridays. If that wasn't enough, we also provide lunches and snacks as well as work uniforms and scrubs. We even make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading! ABOUT ATLANTIC REPRODUCTIVE MEDICINE SPECIALISTS We are a fertility clinic in Raleigh that blends a visionary approach to personalizing fertility care with the most advanced assisted reproductive technologies. We have more than 30 years of experience assisting patients in need through IVF, egg donation, sperm banking, and more. Our mission is to provide the highest possible level of personalized fertility care by forming meaningful relationships with our staff, our colleagues, our patients, and their doctors: Building Families Together™. Our staff is passionate about the work they do every day and work as a team to provide the best possible care to our patients. We understand that our employees are our most valuable asset. To attract and retain staff that is dedicated and always willing to go above and beyond, we offer competitive pay, generous benefits, and a positive work environment. ARE YOU A GOOD FIT? For this position at our fertility clinic, we are looking for someone who has a compassionate, empathetic nature in all interactions with patients. Ask yourself: Are you very knowledgeable in dealing with insurance companies? Do you have great communication skills and have a determination to advocate on behalf of patients? Can you manage your time well and prioritize multiple tasks effectively? Can you devote yourself to our patients and uprightly follow procedures and protocols? Do you take pride in quality service and look forward to learning more every day? If so, please consider applying for this Patient Care Coordinator position today! WHAT WE NEED FROM YOU As a Patient Care Coordinator in our fertility clinic, you play a big role in ensuring complete and accurate patient registration. Every day you will greet patients with a smile while maintaining a positive welcoming atmosphere. You will schedule, confirm, and reschedule appointments with a friendly demeanor. You will communicate with patients through email, in-person, or by phone. You love helping others while keeping our operations running smoothly. If you can do those things and meet the following requirements, we would be happy to have you as part of our team! 1+ years' experience in a medical office setting, preferably OB/GYN Ability to handle a fast-paced environment with strict attention to detail Strong communication skills both verbal and nonverbal Strong adaptability and flexibility skills Detail-oriented and computer-savvy Ability to accept feedback Strong organization, multi-tasking, and time management skills Ability to create and maintain positive working relationships with team members Apply today to become our full-time Patient Care Coordinator. We can't wait to hear from you! Location: 27617

Job Description Are you looking for an exciting opportunity where you can make a difference in the lives of patients? Raleigh Capitol Ear, Nose, and Throat is seeking a dedicated and compassionate Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and ensuring a smooth and efficient workflow within our clinic. In this position, you will have the opportunity to interact with patients on a daily basis, assisting them with scheduling appointments, answering their questions, and addressing any concerns they may have. You will also collaborate with healthcare professionals to coordinate patient care and ensure that each patient receives the attention and support they need. This position is ideal for someone who enjoys working in a fast-paced environment and has excellent communication and organizational skills. The pay for this position is competitive and commensurate with experience. If you are passionate about providing excellent patient care and want to be part of a team that values collaboration and professionalism, we encourage you to apply for this exciting opportunity. Your day as a Patient Care Coordinator As a newly hired Patient Care Coordinator at Raleigh Capitol Ear, Nose, and Throat, you can expect to play a crucial role in ensuring a seamless patient experience. On a day-to-day basis, you will be responsible for managing patient inquiries, assisting with scheduling appointments, and maintaining accurate patient records. You will have the opportunity to greet and check-in patients, ensuring they feel comfortable and well-informed throughout their visit. Additionally, you will coordinate patient referrals, communicate with healthcare providers, and facilitate the necessary paperwork. Attention to detail is crucial in this position, as you will be responsible for verifying insurance information and accurately entering patient data into the electronic medical records system. You will also collaborate with the clinical team to ensure a smooth patient flow and address any patient concerns or questions that may arise. This role requires exceptional communication skills, both in person and over the phone, as you will regularly interact with patients and their families. Your ability to work effectively in a fast-paced environment while maintaining a friendly and professional demeanor is essential to success in this role. Would you be a great Patient Care Coordinator? To excel as a Patient Care Coordinator at Raleigh Capitol Ear, Nose, and Throat, certain skills are essential. Strong organizational abilities are crucial in managing appointments, patient records, and coordinating care. You should have excellent attention to detail to ensure accuracy in patient data and insurance information. Exceptional communication skills are necessary for effectively interacting with patients, their families, and healthcare providers. The ability to empathize and provide compassionate support to patients during their visits is crucial. You should possess active listening skills to address patient concerns and questions accurately. Proficiency in using electronic medical records (EMR) systems and other healthcare software is highly desirable. Familiarity with scheduling tools and medical terminology is also advantageous. A solution-oriented mindset and the ability to work well under pressure are essential to meet the demands of a fast-paced clinic environment. You should be adaptable and flexible in handling unexpected situations while maintaining professionalism and patient confidentiality. If you possess these skills and are excited about contributing to the exceptional patient care provided by Raleigh Capitol Ear, Nose, and Throat, we invite you to apply for this position. Make your move If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!

Job Description This is a full-time professional position responsible for coordinating and documenting the referrals, information visits, and admission of new patients to all service lines. The schedule for this position is 8:30 am - 7:00 pm M, T, W, F; rotating weekends (1-2 weekend days per month). Responsibilities what you do Review referrals and conduct phone interviews with all referral source and attending physicians to determine potential new patient needs. Process intakes/referrals from all referral sources (physicians, hospital discharge planners, insurance case managers, patient's families, provider relations etc.). Coordinate admission schedules for Admission Nurses and Admission Social Workers. Schedule patient start of care evaluation assessments/admission and information visits. Adhere to clinical guidelines for documentation to meet Federal, State, regulatory and agency guidelines. Set-up new patient charts, and accurately document all actions taken and contacts made in course of referral processing. Document telephone calls/referrals, including follow up service calls to non-admissions or recent admissions. Present appropriate service line information to patients, families, and referral sources. Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities. Work with new employees, of all disciplines, to orient them to the referral and admission process. Provide appropriate orientation to new intake employees. Collaborate with the clinical providers and administrative staff across service lines to provide excellent customer service. Perform other tasks as assigned by supervisor Expectations how you do it TL Core Values are exemplified in all interactions with internal and external customers. Adheres to TL policies, procedures and guidelines. Adheres to CMS and state regulations and guidelines, and accreditation standards. Requirements what you need High School diploma or GED equivalent required College Degree with Health Care background preferred. Proven time management skills and ability to multitask. Requires excellent organization and communication skills, with a strong understanding of customer service concepts and practical application in a health care setting. Computer skills required. Minimum 2 years of Hospice, Home Care or Intake Office experience preferred. Knowledgeable about reimbursement sources, Medicare regulations, licensing laws, and accreditation standards for all business lines. Ability to prioritize daily work flow. Must have access to transportation. May be required to lift and/or carry items up to 30 pounds.

Job Description Job Title: Patient Care Coordinator Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k) Pay Rate: $12/hr (Paid Weekly) Work Hours: Monday - Friday business hours Contract to Hire: 01/19/2026 to 06/22/2026 Schedule: Position Summary: The Patient Care Coordinator is responsible for managing front desk operations and delivering an exceptional patient experience. This role serves as the first point of contact for patients and visitors and supports daily administrative functions, including registration, scheduling, and customer service. The Patient Care Coordinator ensures efficient workflow, maintains patient confidentiality, and promotes a positive, professional environment. Primary Responsibilities: Manage front desk operations, including greeting, check-in, and check-out of patients and visitors Assist patients with registration, appointment scheduling, and general inquiries Update and maintain accurate patient information within the practice management system Process payments and address patient questions or concerns in a professional manner Handle patient complaints and assist with issue resolution to ensure patient satisfaction Build and maintain strong relationships with referral sources Organize and manage workflow by routing correspondence, collecting patient information, and managing assignments Deliver courteous, respectful, and professional communication via phone, email, and patient portals Maintain patient confidentiality and comply with all HIPAA policies and regulations De-escalate dissatisfied patients and provide appropriate assistance and support Secure and document information according to established procedures and systems Maintain accurate filing and retrieval of historical records Collaborate with team members and contribute to overall team success Provide consistently high-quality customer service Remain flexible to meet the needs of the position and the team Interact professionally and positively across multiple departments Work effectively both independently and within a team environment Qualifications: High School Diploma or GED required Previous experience in a front desk, patient services, medical office, or customer service role preferred

About Us We are a travel services agency dedicated to creating smooth, personalized, and memorable experiences for our clients. From luxury cruises and resort stays to custom itineraries, our focus is on delivering exceptional hospitality every step of the way. Position Overview We are seeking a highly organized and service-oriented Hospitality Coordinator to join our team. This role is ideal for someone who enjoys helping others, has strong attention to detail, and thrives in a client-focused environment. You will coordinate travel arrangements, support clients with their bookings, and ensure seamless experiences from start to finish. Key Responsibilities Coordinate travel reservations including flights, accommodations, cruises, and excursions Provide personalized service and timely communication to clients Assist with itinerary planning, confirmations, and special requests Ensure accurate documentation and smooth handling of travel logistics Collaborate with team members to maintain high standards of hospitality and service Qualifications Strong communication and organizational skills Passion for hospitality and client care Ability to multitask and manage multiple requests with efficiency Comfortable working with digital tools and booking systems Previous experience in hospitality, travel, or customer service is a plus What We Offer Flexible, remote-friendly work environment Training and professional development opportunities Access to industry certifications and travel perks Growth potential within a supportive team environment

Hwy 55 is looking for a motivated and professional General Manager to oversee our day-to-day operations. The successful candidate will be responsible for managing our staff, ensuring customer satisfaction, and improving profitability. The ideal candidate will be a strong leader who is passionate about achieving their own goals and engaging their team to do the same. Responsibilities: Manage the restaurant operations, including scheduling, inventory management, and customer service. Train, supervise, and evaluate staff to ensure high-quality service and excellent customer experience. Develop and implement strategies to increase profitability and maintain financial stability. Foster a positive work environment that encourages teamwork, creativity, and open communication. Ensure compliance with all health and safety regulations, as well as company policies and procedures. Provide exceptional customer service and address customer complaints promptly and professionally. Monitor and analyze customer feedback to identify areas for improvement. Requirements: At least 3 years of experience in a similar role in the restaurant industry. Strong leadership skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills. Strong organizational and time-management skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Understanding of financial statements and restaurant operations. Knowledge of food safety regulations and best practices. Passion for the restaurant industry and commitment to delivering exceptional customer service. Culture fit, character, and drive are essential qualities we are looking for in our ideal candidate. We want someone who is excited about providing an exceptional experience to our customers. The successful candidate will be someone who is positive, energetic and has a can-do attitude. They will have excellent communication skills and be able to lead by example. We are looking for someone who is committed to our company values and is willing to work hard to achieve our goals. This is a salaried position with benefits and a quarterly 10% profit share bonus. The career opportunities at Hwy 55 go beyond management. Unlike our competitors, we don't believe in searching for outside investors to own our franchises. Over 60 of our current franchisees are former Hwy 55 General Managers who operated their stores at a high level. The opportunity to own your own business is available to ALL Hwy 55 employees. Check out this video to learn more about our in-house financing for franchisees: If you are a motivated, professional with restaurant management experience who is looking for a challenging and rewarding opportunity, we encourage you to apply. We look forward to hearing from you!

At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life Schedule: M-F 8am to 5pm Wage: Salary Perks/Benefits: * Medical, Vision and Dental Insurance for FT employees * Supplemental Insurance * Flex Spending and HSA Accounts for FT employees * Pet Insurance * Life Insurance * 401 K plan with 3% employer match at one year of services * Paid Time Off accrual - employees who work 40 hours in a 2-week period * PTO Donation * Growth and Development Opportunities * Employee Referral Program * Scheduled pay increases * Employee Assistance Program * Mileage reimbursement * Job mobility options within Dungarvin 15 states of services * T-Mobile, Verizon, Dell, and other National Brand Discounts * Pay Active- access to 50% of your pay before payday * Dedicated training department with paid training Job Description What You Get to Do: * Demonstrates competence in State and Federal standards for Therapeutic/Foster Care Services, licensing rules * Assist with recruiting qualified foster parents and staff necessary to meet the needs of the youth served. * Assists with ensuring Foster Parents and assigned staff complete and maintain all training requirements. * Provides pre-service and ongoing training to foster parents to ensure parents possess skills necessary to provide quality services to the youth being served. * Serves as liaison to DSS, DMH and other community agencies regarding any service planning issues and needs of and services to youth being served in Therapeutic/Foster Care program. * Processes requests for services by conducting intakes, obtaining/completing necessary assessments, completing social histories, obtaining consents, and collecting documentation for the determination of appropriate placement and services for youth referred to program. * Writes, coordinates, implements, and monitors person-centered service plans and ensures quality care of youth being served. * Serves as advocate for the youth in care and participates in the interdisciplinary team process in the development of the Person Centered Service Plan * Ensures service authorizations are current and provides necessary updates to authorizing authorities in timely manner as requested and/or required for service approval. * Provides mediation between the youth and the foster parents, guardians, natural family members, and other agencies relative to the needs and desires identified by the team. * Establishes and maintains files for youth receiving foster care services and ensures all required documentation in individual case files is completed in a timely manner * Assists with the transfer of youth to other services or terminates services when current placement is no longer deemed necessary or appropriate. * Assists in accessing community resources identified for the youth and foster parents. * Assists foster parents, and/or assigned staff develop mediation and intervention strategies and implement them to resolve conflicts. * Foster Care licensing experience is a plus. Qualifications What Makes You A Great Fit: Must meet the minimum requirements for QP qualification: * Bachelor's degree in a human service field and has two years of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR * Master's degree in a human service field and has one year of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; Additional Requirements: * At least two years of experience working with at-risk youth or youth in foster care are required. * Must possess a valid NC driver's license, an acceptable driving record, current automobile insurance and registration, and an acceptable criminal background. * Three (3) professional references * Excellent knowledge and experience with Family Foster and Foster Care licensing process required. * Proven ability with the development of Person Centered Service Plans which incorporates the choices, strengths, needs, abilities, and preferences and defines the goals and services needed to assist in meeting the goals of individuals served. Additional Information * At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer. 1/8

Job Title: Patient Care Coordinator Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k) Pay Rate: $12/hr (Paid Weekly) Work Hours: Monday - Friday business hours Contract to Hire: 01/19/2026 to 06/22/2026 Schedule: Position Summary: The Patient Care Coordinator is responsible for managing front desk operations and delivering an exceptional patient experience. This role serves as the first point of contact for patients and visitors and supports daily administrative functions, including registration, scheduling, and customer service. The Patient Care Coordinator ensures efficient workflow, maintains patient confidentiality, and promotes a positive, professional environment. Primary Responsibilities: Manage front desk operations, including greeting, check-in, and check-out of patients and visitors Assist patients with registration, appointment scheduling, and general inquiries Update and maintain accurate patient information within the practice management system Process payments and address patient questions or concerns in a professional manner Handle patient complaints and assist with issue resolution to ensure patient satisfaction Build and maintain strong relationships with referral sources Organize and manage workflow by routing correspondence, collecting patient information, and managing assignments Deliver courteous, respectful, and professional communication via phone, email, and patient portals Maintain patient confidentiality and comply with all HIPAA policies and regulations De-escalate dissatisfied patients and provide appropriate assistance and support Secure and document information according to established procedures and systems Maintain accurate filing and retrieval of historical records Collaborate with team members and contribute to overall team success Provide consistently high-quality customer service Remain flexible to meet the needs of the position and the team Interact professionally and positively across multiple departments Work effectively both independently and within a team environment Qualifications: High School Diploma or GED required Previous experience in a front desk, patient services, medical office, or customer service role preferred