Best customer service jobs from home

The best customer service jobs you can do from home include customer support engineers, remote inbound call operators, and bilingual customer service representatives. A lot of customer support can be done over the phone or via a chat service, meaning that you don't have to go into an office to work these jobs. The pandemic has encouraged more jobs to become remote, so you're likely to have several options. If you're able to keep your own schedule and manage your equipment, then here are ten of the best job options:

1. Customer Support Engineer

   Average Salary: $82,674

   A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.

2. Remote Inbound Call Operator

3. Bilingual Customer Service Representative

4. Client Care Representative

   Average Salary: $33,832

   A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

5. Call Center Support Representative

6. Appointment Setter

   Average Salary: $31,866

   An appointment setter supports the sales operations of an organization. Appointment setters call potential clients and set an appointment for them to speak with a salesperson. They use their telemarketing skills to connect leads to the company's staff. Most of their time is spent on the telephone and computer to assist customers with questions and make appointments. They should be useful in managing their responsibilities to reach their goals every workday. Therefore, they need to have strong communication and management skills.

7. Customer Experience Specialist

8. Lead Generation Specialist

9. Quality Assurance Specialist

   Average Salary: $63,443

   A quality assurance specialist is a professional who is responsible for monitoring, inspecting, and proposing measures to correct and improve a company's product. Quality assurance specialists need to outline quality assurance policies and procedures, making sure that quality standards are assured. It is important that a quality assurance specialist should have strong attention to detail and is excellent in data collection. This work may require a minimum of bachelor's degree and certification to get certified.

10. Live Chat Agent