This question is about service specialist jobs.

Does a customer service specialist need a degree?

By Zippia Team - Nov. 17, 2021

No, a customer service specialist does not need a degree. For most customer service roles, a high school diploma or equivalent is sufficient.

A manager for a customer service department or call center may be required to have an associate's or a bachelor's degree in business administration or another relevant field. However, in many cases, just having prior customer service experience is enough.

On average, most employers at large companies prefer candidates with at least one year of customer service experience. There may be some availability for entry-level positions, as many companies provide industry and software-specific training for these positions.

For these positions, having an associate's degree and prior work experience will help improve your chances of landing a job as a customer service specialist.

Does a customer service specialist need a degree?

Choose from 10+ customizable resume templates

Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.