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This question is about USAA.
Yes, USAA will hire felons on a case-by-case basis, but certain offenses may create barriers. For example, a criminal record for theft or fraud may create some difficulties for you.
Keep in mind that USAA will perform a background check prior to an offer of employment. This background check will look for misdemeanor and felony convictions at both the state and federal level.
The background check company will also contact all of your previous employers and verify your employment, so you need to make sure you provide accurate and verifiable information.
USAA is committed to looking at the whole person and celebrating people who want to do their best work. They believe in being completely transparent and expect that same transparency from their employees. Therefore, you need to be very honest about your past history.
Explain to USAA (and be ready with specific examples and proof) that you have grown and have made a commitment to change.
On your resume, be sure to account for all prior work history that is applicable to the job you are applying for. Be honest about where that work history came from (even if it came from time in prison).
Sell them on the fact that they don't have to train you, and play up all skills and education you have that are relevant to the position.
If you get the interview, be honest about your past and your convictions. They will be more likely to give you a chance than if they find out afterward.

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