How long does it take to become a Service Advisor?

1. Communication -- Position required knowledge of communication techniques and use of business publications, brochures and media tools in a difficult sales/service environment.

2. Customer Service -- Conducted careful analysis of each individual automobile to provide efficient customer service Communicated and instructed technicians on particular automotive technical problems.

3. Service Department -- Schedule incoming service department calls and address any additional customer concerns regarding times rental vehicle and anticipated completion of repairs.

4. Vehicle Maintenance Records -- Conducted/organized inspections, vehicle maintenance records, and examined service schedules to ensure company goal targets and customer service.

5. Product Knowledge -- Build and maintain relationships with clients to encourage repeat business by effectively identifying and resolving issues and providing extensive product knowledge.

Common Certifications For A Service Advisor

The Automotive Sales Professional certification is most common among Service Advisors. This certification is awarded by the National Automobile Dealers Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Service Advisor with Automotive Sales Professional, You need to pass the exam. This certificate requires more than two years of work experience. Renew certification every 3 year.