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This question is about what a sales floor associate does and sales floor associate.
What does a sales floor associate do at Kohl's?
The sales floor associate position at Kohl's is a retail worker position focused on providing customer service to shoppers. As a sales floor associate, a person will be in charge of providing a good customer experience and more.
The primary responsibility of a sales floor associate is to promote a company's products or services through excellent customer service. This typically means assisting people in the store with products or orders, but may also include janitorial work, sales, and stocking.
At Kohl's, sales floor associates welcome customers, guide them through the products, answer questions, and ensure guests have a pleasant experience.
Some common responsibilities include the following:
Welcoming customers into the store
Staying knowledgeable about our range of beauty and skin products
Explaining to customers the best products for their needs
Recommending related products to increase customers' options and enrich the shopping experience
Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
Accepting and processing orders, operate the POS register and resolve returns issues
Promoting special sales, offers and awareness of store loyalty program
A successful sales floor associate at Kohl's should have excellent interpersonal and verbal communication skills. They have to be strong in their customer service, sales, and knowledge of the store's products and services.
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