What is a key account manager's job description?

Common job duties and responsibilities for key account managers include:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company

• Addressing and resolving key clients' complaints

• Acting as the main point of contact between key clients

• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met

• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders

• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions

• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals

Typically job descriptions for this role look for a person who can analyze data and sales statistics and improve business and marketing strategies. Job descriptions usually look for a bachelor's in business or related field and at least a few years of prior key account management experience.

Other common requirements for the position include:

• The ability to build rapport with key clients.

• The ability to handle multiple client accounts.

• Strong negotiation and leadership skills.

• Exceptional customer service skills.

• Excellent communication skills.