What is a service specialist?

Question

Zippia Team · Accepted Answer

A service specialist is someone who communicates important information about the products and services their employers provide. A service specialist responds to customer inquiries, guides customers through the purchasing process, makes product or service recommendations, and resolves complaints or technical concerns.

Common responsibilities of a customer service specialist.

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers' issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respect client confidentiality at all times.