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This question is about customer success manager.
What is the customer hierarchy?
The customer hierarchy is the idea that you have a tree with customers that belong to the same parent. Each customer hierarchy can include multiple branches and can have multiple levels in each branch.
One thing you can do with a customer hierarchy is create an overview of a corporate client. With customer hierarchies, you can create flexible hierarchies to reflect the structure of customer organizations. In other words, it's typically a structure that you design for your company's customer data that is used to segment and target your customer base.
Customer hierarchy is a flexible structure consisting of customers. Each customer, except the uppermost customer, refers to another customer at a higher level in the hierarchy (known as a higher-level customer). Customers that are assigned to higher-level customers are known as dependent customers.
The levels associated with customer hierarchy are:
Customer Hierarchy
The levels associated with customer hierarchy are:
Customer Hierarchy (All)
Customer Organization Code
Customer Identifier
Customers
The levels associated with customers are:
Customers (All)
Top Level Customers
Second Level Customers
Third Level Customers
Fourth Level Customers
Fifth Level Customers
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