What is the hiring process at Dillard's?

Applicants should try to schedule the interview as soon as possible. The hiring manager may also call to ask you a few questions as an initial screening process before asking you to come in for an interview.

Interview questions for retail positions involve a one-on-one interview that takes around 30 minutes. The interview questions typically revolve around customer service and communication skills. Typical questions include:

• "How do you define customer service?"

• "Describe a time a customer came to you with a problem."

• "What would you do if a customer asked you for a discount?"

Additional questions pertain to fashion sense, style, organizational skills, and availability.

For warehouse positions, expect one or two interviews. Expect interview questions to focus on your previous experience, physical abilities, and ability to work with others.

For Dillard's management positions, expect at least two interviews and specific questions about leadership and managerial responsibilities. The hiring manager may ask you mock scenario questions about how you would treat an employee during a specific situation.

Regardless of the position, expect to be asked the question, "What can you tell us about Dillard's?" Ways to answer this question include:

• Dillard's is a department store with headquarters in Little Rock, Arkansas

• The department store sells clothing, footwear, bedding, furniture, jewelry, beauty products, and housewares

• Dillard's was founded in 1938 by William T. Dillard

• Dillard's offers clearance centers

• There are approximately 300 stores spanning 29 states. The company has high revenue, netting sales of $6.4 billion in 2018