What is the hiring process at Viking River Cruises?

The hiring process at Viking River Cruises depends on if you are seeking a call center, corporate, or shipboard role with the company.

You apply for all positions on the company's website or through a third-party job website.

After applying, you are contacted by a recruiter for a phone screening. This covers general information about yourself and the role you are applying for.

Then you are contacted for your first of several interviews. These may be in-person or video interviews.

An interview for a call center position will contain questions like:

• What are your communication skills?

• Tell us about a time you had to deal with an angry customer. How did you resolve the situation?

• Have you worked in a call center before?

Here are some sample questions for a corporate position at the company:

• Tell us about a time you missed a deadline and how it affected your team?

• What is your understanding of Viking River Cruises as a company and the markets we operate in?

• Where do you see yourself in five years?

And here are some questions to expect for a shipboard role interview with Viking River Cruises:

• Do you have any experience traveling abroad?

• Do you experience motion/sea sickness easily?

• What are your guest service skills?

Call center and shipboard positions sometimes have a group interview format.

Corporate roles then may have a number of other interviews conducted by team members and department heads.

Call center applicants may also have to participate in faux phone calls with the interviewer acting as if they are a customer.

Shipboard interviews have something similar where they may ask you to act like the interviewer is a guest on one of their cruises to gauge your communication and customer service abilities. They may also use scenario-based questions to help them ascertain your abilities in dealing with cruise guests.

The call center and shipboard roles hiring process usually take a few weeks on average, while corporate roles may take a bit longer.