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This question is about customer service specialist demographics.
What percentage of Customer Service Specialists are female?
68.3% of customer service specialists are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female customer service specialists has decreased by -1.4 percentage points since 2010. That means there are a total of 859,201 female customer service specialists in the U.S. and 398,780 male customer service specialists in the United States. Note that Zippia's estimate accounts only for the 1,257,981 people with the specific job title of customer service specialist and doesn't include grouping similar job titles, or people with potentially similar credentialing.
Percent Of Female Customer Service Specialists By Year
| Year | Female Customer Service Specialists | Male Customer Service Specialists | Percentage Female Customer Service Specialists | Percentage Male Customer Service Specialists | |
| 2019 | 11,418 | 5,288 | 68.3% | 31.7% | |
| 2018 | 12,932 | 6,109 | 67.9% | 32.1% | |
| 2017 | 11,652 | 5,838 | 66.6% | 33.4% | |
| 2016 | 11,196 | 5,502 | 67.0% | 33.0% | |
| 2015 | 10,953 | 5,248 | 67.6% | 32.4% | |
| 2014 | 10,739 | 5,172 | 67.5% | 32.5% | |
| 2013 | 10,515 | 4,949 | 68.0% | 32.0% | |
| 2012 | 10,136 | 4,675 | 68.4% | 31.6% | |
| 2011 | 9,753 | 4,198 | 69.9% | 30.1% | |
| 2010 | 9,896 | 4,289 | 69.8% | 30.2% |
Additionally, female customer service specialists tend to be older than male customer service specialists. The average age of a female customer service specialist is 41.9, while the average age of a male customer service specialist is 38.4.
While the majority of U.S. customer service specialists are female in 2022, there are still some occupations where males dominate. For example, 81% of auto service advisor are male. On the other hand, some customer service specialist jobs are dominated by females. 91% of loan secretary, for instance, are female.
Like most jobs, there's a gender pay gap among customer service specialists. The average male customer service specialist earns an average annual salary of $34,344, while the average female customer service specialist earns an average annual income of $33,472, meaning female customer service specialists make 97 cents for every dollar a man earns.
What Percentage Of Customer Service Specialists Are Female FAQ
Are customer service specialists jobs male or female dominated?
Customer Service Specialist jobs are female dominated. 68.3% of customer service specialists are female and 31.700000000000003% of customer service specialists are male in the United States.
How has the number of female customer service specialists changed over time?
The number of female customer service specialists has decreased by -1.4% since 2010. In 2010, there were 69.8% female customer service specialists and the latest data shows that there are 68.3% female customer service specialists in the U.S.
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