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This question is about lead technician, installation technician, and process technician.
The qualifications needed to become a technician are, at minimum, a high school diploma or equivalent and certification. Additional education and experience may be required and are typically desirable.
It is beneficial to have an associate's degree in IT, computer science, or a similar field. Additionally, a person can enroll in a professional certification program that leans toward skills and knowledge that a technician utilizes every day.
Other qualifications needed for this position tend to be soft skills. A person should have excellent communication skills and highly developed interpersonal skills as they will often be working with others to solve problems.
Another required qualification for this role is flexible thinking and problem-solving skills. A technician often encounters various out-of-the-ordinary scenarios that will require them to think quickly and resolve the problem.

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