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This question is about what a technical support representative does and technical support representative.
What skills are required for technical support?
The skills required to work for technical support are a combination of technical and soft skills. These skills allow them to properly diagnose a technical problem and communicate that to the end-user.
Typically companies prefer to hire people with a bachelor's degree in computer science as this indicates the right amount of in-depth knowledge of a variety of computer programs and highly developed soft skills.
Some technical skills a person in technical support should have include:
Data Migration
Error Logs
Web Applications
Web Support
Troubleshooting
In addition to technical requirements, there are a variety of other skills needed to become a computer support specialist. Individuals who want to work in technical support should possess or develop customer service and listening skills.
When working in technical support, a person should possess patience and empathy to relate to customers and their situations and solve their problems. This requires excellent analytical skills to accurately assess the problem and solve it as quickly as possible.
Finally, an individual in technical support needs to effectively communicate to provide the best service to the clients and customers. This means explaining complex technical issues or problems to the customer in layperson's terms to improve understanding.
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