Assistant collections manager vs collection supervisor

Differences between assistant collections manager and collection supervisor duties and responsibilities

Assistant collections manager example responsibilities.

• Manage all accounts receivable activities including billing, customer dispute resolution, cash application collections, write-offs and month-end reconciliations.
• Ensure compliance with all state and federal guidelines for all transactions (FDCPA).
• Improve overall relationship with CMS regarding billing & collection practices from previous negative relationship.
• Direct and administer internal / SOX audits to ensure regulatory compliance and operational efficiency/accuracy.
• Develop standardized AR follow-up processes and diminish outstanding AR relate to Medicare and other healthcare payers.
• Perform collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossess assets.
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Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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