How to hire an assistant service manager

How to hire an assistant service manager, step by step

Here's a step-by-step assistant service manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an assistant service manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new assistant service manager
• Step 8: Go through the hiring process checklist

What does an assistant service manager do?

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1. Identify your hiring needs

   Before you post your assistant service manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an assistant service manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an assistant service manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an assistant service manager that fits the bill.

   Here's a comparison of assistant service manager salaries for various roles:

   Type of Assistant Service Manager	Description	Hourly rate
   Assistant Service Manager		$14-36
   Service Advisor	Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics... Show more	$12-37
   Support Manager	A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company... Show more	$27-67

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • POS
   • Customer Issues
   • Customer Complaints
   • Cash Handling
   • Work Ethic
   • Repair Orders
   • Service Sales
   • Front Desk
   • Service Appointments
   • Warranty Claims
   • Customer Satisfaction
   • HVAC
   • Dependability

   Check all skills

   Responsibilities:

   • Hire to manage and organize BMW, Volvo and VW parts departments.
   • Manage both the service department and parts department for a busy Mazda dealership.
   • Manage a service and parts department of a high volume RV and marine dealer.
   • Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
   • Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
   • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.

   More assistant service manager duties

3. Make a budget

   Including a salary range in your assistant service manager job description helps attract top candidates to the position. An assistant service manager salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an assistant service manager in Idaho may be lower than in Hawaii, and an entry-level assistant service manager usually earns less than a senior-level assistant service manager. Additionally, an assistant service manager with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average assistant service manager salary

   $48,923yearly

   $23.52 hourly rate

   ---

   Entry-level assistant service manager salary

   $31,000 yearly salary

   Updated December 18, 2025

   Average assistant service manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$66,977	$32
   2	District of Columbia	$65,489	$31
   3	New Jersey	$60,723	$29
   4	California	$57,247	$28
   5	Connecticut	$53,219	$26
   6	Washington	$52,288	$25
   7	Virginia	$51,919	$25
   8	Massachusetts	$49,538	$24
   9	North Carolina	$48,200	$23
   10	Florida	$47,897	$23
   11	Oregon	$47,033	$23
   12	Ohio	$46,204	$22
   13	Pennsylvania	$46,036	$22
   14	Kansas	$45,250	$22
   15	Colorado	$43,006	$21
   16	Nevada	$42,997	$21
   17	Georgia	$42,356	$20
   18	Texas	$41,948	$20
   19	Alabama	$41,302	$20
   20	Minnesota	$40,488	$19

   Average assistant service manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Claremont Graduate University	$84,574	$40.66
   2	Highland General Hospital	$77,484	$37.25
   3	EXL	$77,477	$37.25	2
   4	Alameda Health System	$67,645	$32.52
   5	Carnival Cruise Line	$64,706	$31.11	2
   6	New Jersey Institute of Technology	$64,568	$31.04
   7	HSBC Bank	$63,058	$30.32
   8	Clark County	$61,583	$29.61
   9	Texas Roadhouse	$61,527	$29.58	250
   10	Columbia University in the City of New York	$60,525	$29.10	4
   11	Burns & McDonnell	$60,489	$29.08	3
   12	El Paso County	$60,404	$29.04
   13	Asbury Automotive Group	$58,005	$27.89	56
   14	Jackson County	$57,199	$27.50
   15	AEG	$57,018	$27.41	1
   16	Fort Bend County	$55,944	$26.90	2
   17	Vanderbilt University Medical Center	$55,580	$26.72	1
   18	Gwinnett County	$54,986	$26.44
   19	Massachusetts Institute of Technology	$54,152	$26.03
   20	University Hospitals	$53,762	$25.85	2

4. Writing an assistant service manager job description

   A good assistant service manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an assistant service manager job description:

   Assistant service manager job description example

   The Clothesline is a full service laundromat whose team is outgoing, energetic, and enthusiastic. You must enjoy people and work well independently. We are currently taking applications and interviewing for a permanent full-time (32-40 hrs./week) Assistant Manager position. Should that not fit your needs, this position can be a part-time Guest Services/Laundry Attendant position. Weekend availability is required and a fixed schedule will be provided. Pay will vary based on whether the applicant chooses the Assistant Manager or the Guest Services attendant position.

   Job Description - The perfect candidate will support all of the below taskings:

   *Customer Service (residents and business clients; regular interaction with multiple members of the community that rely on your great service for their needs and their businesses!)

   *Drop-Off Service (wash/dry/fold customer laundry)

   *Cashiering Duties

   *Admin Duties (business strategy/scheduling/inventory/expensing/marketing support/employee training & development)

   *Light Cleaning Duties

   Benefits-

   *Base Pay + Tips

   *Overtime

   *PTO

   *401(K) Plan

   *Fixed schedule

   *Work/life balance

   *Referral program

   If this sounds like the job for you, please take a peek at our super-fun Instagram page @bozemanclothesline to get a better idea of our services and company culture! Should you be interested in being part of this fun, please submit a resume or outline your most recent experience. We look forward to hearing from you soon!

   The Clothesline Team

   Company DescriptionWe area Bozeman's full service laundromat conveniently located on Main Street. Our offerings include: drop-off service, pick up/delivery service, and self-service. While we service the public daily (Bozeman residents and tourists alike can use our facility independently), a significant part of this business is supporting our B2C and B2B clientele both in Bozeman, Big Sky, and the surrounding area. Our customers depend on us to service their businesses in a timely manner and/or to support their personal needs by taking the chore of laundry off their hands. For that reason, exceptional customer service is our #1 priority.

   Copy this example

   

5. Post your job

   There are a few common ways to find assistant service managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your assistant service manager job on Zippia to find and recruit assistant service manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit assistant service managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new assistant service manager

   Once you've selected the best assistant service manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an assistant service manager?