Call center representative jobs in Dearborn, MI

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

Established in 1976 and headquartered in Toledo, Ohio, Erie Home is a national leader in home improvement, consistently ranking among the Top 10 in Qualified Remodeler's Top 500 for 2025. With over 100 locations and over $600M in annual revenue, we are rapidly expanding into new markets, backed by decades of industry expertise and the support of Gridiron Capital. At Erie Home, we transform houses into homes with industry-leading residential roofing and basement waterproofing solutions, protecting homeowners' most valuable investments. Join a company where growth, connection, and leadership drive continued success. About the Role The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. Key Responsibilities: Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders. Review contract with customer post-sale to ensure accuracy and completeness. Schedule installation with the customer and assign the job to an installation contractor. Schedule service customers with local technicians, as needed. Review completed service tickets for quality assurance in region. Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region. Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives. May process change orders. Benefits: Competitive Compensation Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more FSA/HSA Options 401(k) with company match Paid Personal Time Off & Holiday Pay Growth Opportunities in a Fast-Paced Environment Requirements: • 3 years of experience in customer communication. • Ability to handle and overcome customer objections. • Proficient in computer use and data entry. Disclaimer This is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Erie Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with Erie Home. Diversity and Inclusion Statement Erie Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Erie Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). Americans with Disabilities Act Statement and Contact Erie Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ...@leafhome.com.

Job DescriptionSalary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time! Summary: Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits. Essential Duties and Responsibilities: (Other duties may be assigned) Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions. Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information. Maintains contact center database by entering call log notes and important call information. Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA). Skills/ Qualifications: Customer Focus Effective Communication Effective Listener Problem-Solving Job Requirements: High School Diploma or equivalent. 1-4 years of customer service experience, preferably within a call center environment. Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.) Ability to remain flexible and adaptable in a fast-paced environment. Pay / Location: $15.50/hour + quarterly quality bonus, depending on experience In office - Troy, Michigan

Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers. Initiates referrals to selected providers. Provides re-authorization of SUD/Mental Health/co-occurring services. Assists providers with additional client information to provide appropriate referral for treatment services. Evaluates clinical appropriateness for consumers. Establishes funding eligibility. Applies priority status criteria for placement. Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care. Monitors client's compliance with services and assists with aftercare/recovery plan services. Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay. Manages client care through the MH-WIN system. Provides community callers with information related to community resources and assists callers with information on how to access community services. Utilizes computer to perform clinical and administrative job functions. Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive. Works collaboratively with providers, health home teams, and community agencies. Proposes alternative and creative Care Plans when progress is stalled. Participates actively in program enhancements and the QI program. Conducts data gathering, documentation and analysis. Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2. Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical. Communicates with medical and behavioral providers regarding treatment planning. Communicates with medical and behavioral providers regarding clinical and psychosocial needs. Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment. Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria. Enters data and reports into written formats and electronic databases. Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements. Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support. Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA's) Knowledge of DWIHN policies, procedures and operations. Knowledge of the DWIHN provider network. Knowledge of medical and behavioral health practices and terminology. Knowledge of MDHHS policies, rules, regulations and procedures. Knowledge of Call Center Operations. Knowledge of Customer Service practices and principals. Knowledge of co-occurring and substance use treatment services. Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2. Knowledge of SUD Policies and Procedures. Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations. Knowledge of women specialty services requirements. Knowledge of priority population admittance. Knowledge of State Disability Assistance (SDA). Knowledge of Intravenous Drug User (IDU) management. Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders. Knowledgeable of psychotropic medications. Knowledge of Pre-Admission Review (PAR) Screening. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Computer skills Time management skills Organizational skills Critical thinking skills Decision Making skills Customer Service skills Language skills Listening skills Relationship building skills Teamwork skills Training skills Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field. REQUIRED EXPERIENCE: Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting. REQUIRED LICENSE(S). A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. A valid State of Michigan Driver's License with a safe and acceptable driving record. Working Conditions Contingent staff are allowed to work remotely with management approval. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Job DescriptionJoin our dynamic team at R&R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success. Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements. Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099. Duties include but are not limited to: - Conduct market research to identify potential clients and industries for automotive sales - Develop and implement strategic plans to target new clientele - Build and maintain relationships with clients via phone calls, text messages, and emails - Collaborate with the sales team to develop effective sales strategies - Provide loan applications to customers and collect necessary documentation for approvals - Track and report on self-performance, pipeline, and results using CRM software - Stay up-to-date with industry trends, market conditions, and competitor activities At R&R Car Company, located in Mt Clemens & Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele. View our website here to see more about us: **************************** & Our FaceBook page: *************************************

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Belleville, 42211 Van Born Rd. Suite 1100 Division: Air & Sea Job Posting Title: Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Duties and Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, or in-person visits. * Provide accurate information regarding order status, inventory availability, and shipping schedules. * Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. * Collaborate with internal teams to address customer issues effectively. * Assist customers with placing orders, tracking shipments, and processing returns or exchanges. * Ensure orders are accurately entered into the system and fulfilled according to customer specifications. * Maintain accurate records of customer interactions, transactions, and inquiries. * Generate reports and summaries as needed to track customer service metrics and performance. * Identify root causes of customer issues and implement solutions to prevent recurrence. * Proactively address potential problems to ensure a seamless customer experience. * Develop a deep understanding of DSV's warehouse services, capabilities, and offerings. * Educate customers on product features, benefits, and value propositions. * Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests. * Communicate customer feedback and insights to relevant stakeholders for continuous improvement. * Strive to exceed customer expectations by delivering exceptional service and building strong relationships. * Solicit feedback from customers and implement enhancements to improve overall satisfaction. Educational background / Work experience * Some college coursework or a degree in business administration, logistics, or a related field is preferred. * 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry. * Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous. Skills & Competencies * Strong interpersonal and communication skills, both verbal and written. * Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. * Problem-solving and conflict resolution skills. * Attention to detail and accuracy in data entry and record-keeping. * Familiarity with Microsoft Office suite (Word, Excel, Outlook). Preferred Qualifications * Experience in warehouse or logistics operations. * Knowledge of transportation and supply chain management concepts. * Certification or training in customer service or related areas. Language skills * Fluent in English (oral and written) Computer Literacy * Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software. * Familiarity with Microsoft Office suite and other business software applications. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $17.00 - $22.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position at our Livonia, Michigan location, where you'll assist callers by providing case updates and offering relevant guidance. Join our knowledgeable and dedicated team, where you'll play an essential role and make a real impact! Shift Hours: Monday to Friday, 8:15 AM - 5:00 PM ET Reliable attendance and transportation are required. State fingerprinting will be required if offered the position. Why Maximus? * Competitive Compensation - Quarterly bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from Medical, Dental, Vision, Prescription, and partially funded HSA. Life insurance and discounts on Auto, Home, Renter's, and Pet insurance also available. * Future Planning - 401K Retirement Savings plan with Company Matching. * ️ Paid Time Off Package - PTO, Holidays, Sick Leave, Short- & Long-Term Disability. * Holistic Wellness Support - Access physical, emotional, and financial wellness resources via our Employee Assistance Program (EAP). * Recognition Platform - Celebrate outstanding employee contributions. * Tuition Reimbursement - Support for ongoing education and development. * Employee Perks and Discounts - Exclusive benefits and savings. * Maximus Wellness Program - Tailored wellness resources. * Professional Development Opportunities - Training programs, workshops, and conferences. Essential Duties and Responsibilities: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. * Previous experience in a customer service role * Maintain reliable attendance and adhere to scheduled shifts * Reliable transportation to and from our Livonia, MI office location * Provide empathetic assistance while effectively managing and controlling calls * Ability to thrive in a high-demand, fast-paced call center environment * Navigate multiple systems and software platforms efficiently to retrieve, input, and manage information accurately while ensuring workflow continuity * Utilize computers and digital tools proficiently to perform daily tasks such as data entry, communication, and documentation * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Minimum Requirements * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. * Previous experience in a call center role, preferred EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include: Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Call Center Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Current (state) driver's license. Compensación: $17.00 - $21.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

🚨 Now Hiring: Call Center Representative 🕗 Schedule: Monday-Friday | 8:30 AM - 5:00 PM At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. 🚀 The Role: Call Center Representative This role will be the frontline connection between patients, healthcare providers, and our team-answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You'll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments. 🔍 What We're Looking For High School Diploma or equivalent At least 3 years of experience in a call center or customer service role-bonus if it's in health care! Strong verbal & written communication skills Proficient in using computers and managing data Experience with multi-line phone systems Highly organized and detail-oriented Calm under pressure and compassionate with every caller 🛠 What You'll Be Doing Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs Process physician orders, verify insurance, and ensure orders are complete and ready to go Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly Resolve concerns, answer questions, and make sure patients feel cared for every step of the way Work with internal teams to keep communication flowing and patient care seamless 💡 Perks & Benefits Competitive pay 💰 Full benefits: Medical, Dental, Vision & Life Insurance 🏥 Paid time off + floating holiday 🌴 401(k) Retirement Savings Plan 💸 Training and growth opportunities 🚀

Join Our Team and Make a Difference! We strive to execute our mission of enriching people's lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. Why Dort Financial Credit Union? Comprehensive Benefits: Medical, dental, and vision insurance; Life/AD&D and Disability Insurance; HSA/FSA plans Additional Benefits: Tuition reimbursement; LegalShield; Pet Benefits; Employee Assistance Program; free Telemedicine; competitive 401(k) match with Safe Harbor; referral bonuses; and paid time off, including holidays. Your Role: As a vital member of our team, you will be building and strengthening member relationships by providing technical support for all online banking services and applications while matching their needs with our products and services. Along with other tasks, your role will involve: Answering incoming calls while providing a positive and professional image Initiating enrollment of new member accounts following proper procedures and accuracy Processing monetary and non-monetary transactions for our members Researching and resolving online and mobile banking issues Handling general inquiries from members, potential members, team members, etc relating to Credit Union products and services What We're Looking For: Education: High School Diploma or GED required. Experience: We value at least one year of credit union or financial experience, in call center environment preferred. Skills: You should be bondable and proficient with Microsoft Office or similar software, with a positive attitude and excellent communication skills. Ready to Join Us? If you're enthusiastic about making a meaningful impact and growing your career with a supportive and dynamic team, apply now and start your journey with Dort Financial Credit Union today! *Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Veterinary Call Center RepresentativeJob Description Job Title- Veterinary Call Center Client Ambassador Company- Veterinary United About Us: At Veterinary United, we're a family-owned veterinary practice group with 24 clinics across Michigan, dedicated to providing high-quality medicine and exceptional client service. Our mission is to Inspire, Empower, Lead, Evolve, and Believe in our teams and the pets they care for. We're excited to welcome compassionate and driven individuals to join our growing family! Position Overview: Are you someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for helping others? Our Veterinary Call Center Client Ambassador role is perfect for individuals who excel in a fast- paced environment, enjoy solving situations, love engaging with people, and have a knack for quick thinking. Based at our Chesterfield, MI, location, you'll handle extremely high-volume phone traffic with poise while efficiently coordinating calls and appointments across multiple clinic locations. Knowledge of the local area, attention to detail, and a passion for community engagement are key to success in this role. Key Responsibilities: Handle extremely high-volume phone traffic while maintaining a positive and professional demeanor. Efficiently direct calls and schedule appointments across Veterinary United's clinics. Use your knowledge of the local area to seamlessly guide clients to the appropriate clinic. Provide accurate information about services, clinic locations, and availability. Think on your feet to solve problems and prioritize tasks effectively. Input client and pet details accurately into our system. Serve as a resource for clients, ensuring every interaction is handled with empathy and care. Support clinic operations with additional administrative tasks as needed. Position Goals: The primary goal of this role will be to nurture the client experience by getting them the exact information and service they need! Our Veterinary Call Center Client Ambassadors will be a key part with matching the client to our passionate Doctors! Qualifications: High school diploma or equivalent required. Demonstrates high- level reception and/or Veterinary Assistant or Licensed Veterinary Technician knowledge Strategic thinker, know how to schedule appointments based on geography, time, medical needs, etc. Previous experience in a fast-paced customer service or call center role required. Strong communication skills with a natural ability to connect with people. Proven ability to multitask and stay organized in a busy environment. Familiarity with metro Detroit, Lansing, and surrounding areas is highly advantageous. Quick problem-solving skills and adaptability to shifting priorities. Proficiency with computers and the ability to quickly learn new systems. A genuine passion for helping the community and supporting pet owners. Prior call center or front- desk experience. Experience in vet med or human healthcare preferred. What We Offer: Competitive compensation. Comprehensive benefits package, including medical, dental, and vision insurance. Paid time off and holiday pay. Generous employee discounts on services, goods, and wellness plans. Opportunities for growth and development within Veterinary United. A supportive and collaborative team culture. Veterinary United is an equal-opportunity employer and values diversity in our team.

Overview Job description Qualfon, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused. Training Hours - 9am-6pm EST Monday-Friday Production Hours - 7am- 11pm Monday - Friday & 9am - 9pm on Saturdays This position is located onsite at our Headquarters in Highland Park, MI. Company Culture: Our mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We foster a culture built on collaboration, integrity, and an employee-first mindset. We believe in continuous improvement and provide opportunities for employees to develop their skills, advance their careers, and contribute meaningfully to our mission. At Qualfon, every voice is valued, and teamwork is the foundation of our success. Big dreams are achieved through small actions, and our mission fuels every choice we make so we can give back to the communities where we live and work. Responsibilities What you will be doing: • Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes. • Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations. • Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies. • Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information. • Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities. • Meet performance metrics related to service quality, responsiveness, and member satisfaction. Qualifications What Skills & Qualifications are needed: • High School diploma or GED required; some college degree preferred. • At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus. • Strong written and verbal communication skills with a professional and empathetic tone. • Ability to multitask across multiple applications while maintaining focus and accuracy. • Must have an Active Property & Casualty license or, in cases of prelicensing, must have earned a license within XX days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license). • Typing speed of 20 WPM with 90% accuracy. • Solid understanding of insurance compliance and regulatory standards. • Strong research and internet skills; quick learner across various subjectsand systems. • Basic technical troubleshooting skills and comfort with digital tools. • Veterans and their family members are encouraged to apply. Pay Range USD $18.00 - USD $23.50 /Hr.

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Essential Functions Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs. Assist customers with concerns and distribute all relevant data to field offices Maintain a customer database to include detailed data entry into web-based third party applications Comprehensive understanding of customer service, principles, and practices Work under time constraints to meet specific timelines Attention to detail and keen sense of safeguarding other people's property and information Responsible for maintaining a professional presence while answering calls Use discretion as necessary when routing calls or providing information regarding the organization to callers Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel Follow precise client required protocols and BELFOR procedures Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment Train new employees as needed Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center Other projects and duties as assigned

Responsive recruiter Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Customer Representatives to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer: Competitive pay ranging from $22-$25 per hour based on experience Health insurance 401(k) Paid Holidays Vacation Performance bonuses Advancement and growth opportunities Regular pay reviews On-boarding bonus of $250 at your 90-day anniversary Plus more! Job ResponsibilitiesAs a Customer Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.Your specific duties in this role will include: Respond to job leads in a timely manner Coordinating the schedule and material ordering for multiple craftsmen and projects Utilizing our dispatching & schedule management software Returning customers calls as needed and following up with past customers Performing paperwork and filing duties Assist in solving operational logistics to ensure a smooth customer journey Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with strong administrative and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a positive, solution-focused, can-do attitude and be quick on your feet. Specific qualifications for the role include: Exceptional communication skills Demonstrated service orientation Proficient with technology including the MS Office suite Strong attention to detail Great multitasking and prioritization skills High school diploma or GED. College degree preferred 3-5 years of administrative assistant/scheduling experience preferred Customer-facing experience, a plus Build fun and rewarding career with an industry leader! Apply now! Compensation: $22.00 - $25.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour. Shifts Offered: Part time (24 hours per week) Afternoon/Evening schedules available Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities * Order Management * Process PO changes initiated by the customer with high-level of data integrity. * Perform contract validation * Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales) * Create and maintain in a positive relationship with our customers * Customer and Contact Data management * Customer contract, forecast and product line awareness * New opportunity processing / process inquiries along with inquiry assessment * Communicate re-promises, dispo, shortages and overages to customer * Provide accurate sales forecasts * Enter short term (this week & next) customer ship schedules into SAP * Shipment availability & release * Customer Service Interface - portal training, leads, call reports * Initiate continuous improvement * Participate in SOX audits as appropriate * May be required to provide data to management and provide information for KPIs as needed. * Communicate customer volume requirements timely and bring deviations to attention of DP * Lead continuous improvement efforts * Resource on IT projects that impact to our area * Train the team on changes that impact our area * Update training documents as appropriate Technical Skills * Problem solving skills that lead to continuous improvement of processes and procedures. * Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc. * Strong communication skills. * SAP experience preferred Minimum Qualifications * High School Diploma or GED with at least 2 years of customer service experience or related Preferred Qualifications * High School Diploma or GED with at least 4 years of customer service experience or related * Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.

“Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************. ***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.

Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success! Responsibilities: • Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps • Taking messages, screening and forwarding calls • Checking insurance carriers to ensure practice participation in plan • Entering new insurance information, as needed • Updating / correcting spelling of names, birth dates, etc. to ensure data integrity • Operates variety of standard office equipment such as computer, copier and fax machine • Maintains confidentiality at all times • Keeps manager updated when unusual situations arise while scheduling patients • Make copies of all paperwork necessary to complete job duties for self and the scheduling department • Communicates with physicians re: their preferences when scheduling patients • Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests • Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy • Performs other duties as directed by management Qualifications: • High School diploma or equivalent required • Basic knowledge of medical terminology • Knowledge of and/or experience in a private medical office • Must successfully pass a background check and a drug screening Minimum Competencies: • Ability to communicate effectively on the telephone and in writing • Ability to work independently and as a team member • Able to demonstrate accuracy and efficiency • Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages • Strong computer skills and interpretation of EMR systems a plus • Previous scheduling experience, preferred What we offer: A professional work environment where you can learn, enhance your skills and grow into new opportunities. Competitive pay rates Paid time off Paid holidays with bonus paid floating holidays Medical, Dental, Vision, Life & Disability benefits 401k retirement plan with company match We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit ********************************** About Us Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

Job Description Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers. Initiates referrals to selected providers. Provides re-authorization of SUD/Mental Health/co-occurring services. Assists providers with additional client information to provide appropriate referral for treatment services. Evaluates clinical appropriateness for consumers. Establishes funding eligibility. Applies priority status criteria for placement. Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care. Monitors client's compliance with services and assists with aftercare/recovery plan services. Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay. Manages client care through the MH-WIN system. Provides community callers with information related to community resources and assists callers with information on how to access community services. Utilizes computer to perform clinical and administrative job functions. Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive. Works collaboratively with providers, health home teams, and community agencies. Proposes alternative and creative Care Plans when progress is stalled. Participates actively in program enhancements and the QI program. Conducts data gathering, documentation and analysis. Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2. Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical. Communicates with medical and behavioral providers regarding treatment planning. Communicates with medical and behavioral providers regarding clinical and psychosocial needs. Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment. Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria. Enters data and reports into written formats and electronic databases. Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements. Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support. Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA's) Knowledge of DWIHN policies, procedures and operations. Knowledge of the DWIHN provider network. Knowledge of medical and behavioral health practices and terminology. Knowledge of MDHHS policies, rules, regulations and procedures. Knowledge of Call Center Operations. Knowledge of Customer Service practices and principals. Knowledge of co-occurring and substance use treatment services. Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2. Knowledge of SUD Policies and Procedures. Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations. Knowledge of women specialty services requirements. Knowledge of priority population admittance. Knowledge of State Disability Assistance (SDA). Knowledge of Intravenous Drug User (IDU) management. Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders. Knowledgeable of psychotropic medications. Knowledge of Pre-Admission Review (PAR) Screening. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Computer skills Time management skills Organizational skills Critical thinking skills Decision Making skills Customer Service skills Language skills Listening skills Relationship building skills Teamwork skills Training skills Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field. REQUIRED EXPERIENCE: Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting. REQUIRED LICENSE(S). A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. A valid State of Michigan Driver's License with a safe and acceptable driving record. Working Conditions Contingent staff are allowed to work remotely with management approval. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer