CarMax jobs in Fort Worth, TX

CarMax, the way your career should be! About this job As a BI Platform Engineer, you will be responsible for the administration, optimization, and support of enterprise business intelligence platforms including Power BI and Tableau. You will work closely with multiple analyst and Technology Infrastructure teams to ensure high availability, performance, and scalability of BI environments. Your expertise in Data & Analytics platform engineering, automation, cloud technologies, and user enablement will help drive data democratization and empower business users with reliable, secure, and performant analytics tools. In addition, you will leverage Artificial Intelligence (AI) capabilities to enhance platform operations, automate routine tasks, and improve user experience. Your ability to integrate intelligent automation and predictive analytics into BI workflows will help drive innovation and efficiency across the organization. What you will do - Essential Responsibilities Administer, monitor, and optimize Power BI and Tableau platforms across cloud and on-prem environments. Implement and manage user access, security roles, and governance policies to ensure data protection and compliance. Manage PowerBI Fabric capacities, gateway, workspaces and licensing Collaborate with cross-functional teams to support dashboard development, data source integration, and performance tuning. Automate platform maintenance tasks including upgrades, patching, backups, access provisioning and license management. Develop and maintain CI/CD pipelines for BI content deployment and version control. Integrate AI tools to automate platform monitoring, anomaly detection, and performance optimization. Provide technical support and troubleshooting for BI platform issues and user inquiries. Drive adoption of BI tools through training, documentation, and enablement initiatives. Monitor platform usage and performance metrics to identify opportunities for optimization and cost savings. Stay current with BI platform updates, features, and industry best practices. Partner with data governance and security teams to ensure compliance with enterprise standards. Participate in major incident response and root cause analysis for BI-related outages or performance issues. Mentor junior team members and promote best practices in BI platform administration and engineering. Purpose of the role The BI Admin/Platform Engineer plays a critical role in ensuring the reliability, scalability, and usability of enterprise BI platforms, enabling data-driven decision-making across the organization. By integrating AI capabilities, this role also contributes to smarter, more efficient platform operations and user experiences. Basic Qualifications 5+ years of experience administering Power BI and Tableau platforms. Strong understanding of BI architecture, data modeling, and dashboard performance optimization. Experience in PowerBI Fabric and migration from PBIRS to Fabric Experience in Tableau and migration to Tableau cloud Experience with Azure services including Azure SQL, Azure Data Factory, and Azure Active Directory. Proficiency in scripting languages such as PowerShell, Python, or Bash for automation. Experience with CI/CD tools such as Azure DevOps or GitHub Actions. Familiarity with enterprise data lake/warehouse environments (EDL/EDW). Strong troubleshooting skills and experience with platform monitoring tools. Strong documentation, communication, and presentation skills. Experience working in Agile/Scrum environments Experience in cloud cost-savings plans, reviews, and reserved instances. Ability to positively influence team norms, culture, and technical vision Excellent communication skills with the ability to adapt to the audience Experience in a fast-paced, highly collaborative agile team within a Product-oriented organization. Effective problem-solving, analytical thinking, and a cloud-native and DevOps mindset. Preferred Qualifications Bachelor's/Master's degree in Computer Science, Information Systems, or related field Power BI and Tableau certifications Snowflake SnowPro, Azure, Databricks certifications Experience with cloud services such as Snowflake, Databricks, Azure Data Factory, Event Hub, Functions, Batch, Key Vault, and Log Analytics Strong experience with popular database programming languages such as SQL, PL/SQL, Stored Procedures Experience with Snowflake, Databricks, and other modern data platforms. Knowledge of REST APIs and scripting for platform automation. Familiarity with data governance, metadata management, and self-service BI enablement. Work Location and Arrangement: This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement. Associates based in Richmond work onsite 5 days per week. Associates based in Plano work onsite 2 days per week. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will NOT be considered for this specific role.

What does a Sales Consultant - Appliance Outlet do? The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. As the Sales Consultant - Appliance Outlet you will: Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Ensure inventory and merchandising standards are maintained in outlet store area. Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals. What are the Professional Requirements of a Sales Consultant - Appliance Outlet? Basic Qualifications Ability to work successfully as part of a team Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications 3 months experience working in customer service, sales or related fields Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

As a Digital Imaging Retail Sales Associate, you'll create world-class shopping experiences for our customers shopping for cameras, drones and related accessories. You'll provide full service and solutions to customers while achieving revenue, margin and operational targets. After completing your training, you'll work closely with other employees to demonstrate, promote and sell products and services. What you'll do * Achieve team and individual goals while enabling an excellent customer shopping experience * Apply a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience * Embrace our learning culture to continuously improve existing skills while acquiring new ones * Maintain assigned department's merchandising and readiness to serve customers * Provides feedback on products and customer engagement with vendor partners, representatives and market teams. * Coaches and trains coworkers on new vendor technology and services Basic qualifications * Working and thriving in a fast-paced, team-oriented environment * Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.) Preferred qualifications * Prior experience serving as a specialist in premium, luxury, or complex technology solutions * 1 year of experience working with consumer electronics What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1012365BR Location Number 000148 Grapevine TX Store Address 1515 W State Hwy 114$15 - $19.22 /hr Pay Range $15 - $19.22 /hr

CarMax, the way your career should be! About this job The Senior Technology Manager at CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be. The Senior Manager of Technology for Master Data Management is a key leader in providing reliable and scalable data management capabilities across the enterprise. The Senior Manager will be responsible for the talent selection and career development of a team of passionate software and data engineers, who closely partner with source data systems to centralize, enrich, and provide additional quality controls of the data that is critical for operational systems that helps build a customer 360 solution . The ideal candidate will have a passion and understanding of Master Data Management and will have the substantial experience in software engineering, data engineering, and cloud engineering practices that are necessary to ensure the data is ready to support mission-critical capabilities that drive CarMax's iconic customer experience. If you are interested in leading a high performing Technology team that drives building iconic customer experiences by leveraging data, your career search ends now! Well curated and trusted data is what powers customer experiences at CarMax. As we enable more and more digital experiences for our customers, we need to ensure the data that drives those experiences is comprehensive, accurate, and available. We are looking for a Senior Manager of Technology to lead the Master Data Management team at CarMax! Essential Responsibilities - What you will do Strategic planning and Results Focus Prioritize objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations. Deliver on commitments by being results focused while efficiently leveraging team talent. Think strategically - identify goals for the team while working to remove impediments. Evaluates root cause to multi-layer problems and identifies impacts beyond the immediate team/department. Breaks down complex plan into digestible and manageable action plans. Communication Persuasive and influential communicator - able to explain complex or intangible concepts to stakeholders at all levels Communicate the vision to executive management while also providing guidance for the team to support the strategic direction. Leverages a balanced network across various levels to influence. Partner with business stakeholders, peer groups, the IT management team, and key associates to get buy-in on strategic efforts. Team Leadership and Development Lead and empower a team of Engineers with varying levels of experience. Demonstrate the ability to connect the daily work to the organizational vision and inspires the team to contribute by sharing the “why”. Attract, recruit, retain and coach a strong team of skilled and engaged associates. Create clear role expectations and develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy. Drive associate engagement while leading through other leaders where necessary. Technology and Methods: Our Master Data Management engineering team leverages a broad complement of best-in-class systems, methodologies and technology including: MDM tool - Reltio Integration patterns including REST APIs, Eventing, Bulk Uploads DevOps Practices and Culture Dual-Track Agile Net/.Net Core, Azure, Microservices Architecture, Snowflake While this role is not “hands on keyboard,” we challenge our Sr. Managers to remain curious of innovative technology while also broadening their knowledge of CarMax functional areas. Qualifications - What do you bring. Passionate about information technology, data management, and data pipelines. Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels. Good listener - weighs input from multiple perspectives when forming opinions and recommendations. Collaborative and team-oriented work approach. Experience gaining buy-in among a large, diverse group of stakeholders. Experience managing, training and mentoring others in software and data engineering. Able to easily motivate and inspire team members, peers, stakeholders, and executives. Innovative; thinks beyond boundaries. Analytical; solves problems at root cause and prioritizes effectively. Continuous learner and improvement mentality; never satisfied. Comfortable speaking to large audiences and executives. Flexible and open-minded; proactively seeks input from others. Entrepreneurial drive and spirit; enjoys working in a fast-paced environment. Handles constructive criticism with ease; adapts easily and efficiently to change. Education and Experience: BS degree in Computer Science or Engineering 7+ years of experience in Information Technology with 5+ years of Technology development and implementation 5+ years of experience managing direct reports. 5+ years of experience required leading software projects leveraging Agile practices, required. Experience with any MDM tool like Reltio/Informatica/Microsoft Dynamics etc. preferred. Understanding of Data Governance/Data stewardship concepts Experience with building a customer 360 solution and/or Product Information System a plus. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. Work Location and Arrangement: This role will be based out of one of the following locations and have a Hybrid work arrangement: • Dallas, TX Technology Hub • Richmond, VA Technology Innovation Center About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes unloading trucks, replenishing store shelves, tracking inventory levels, and pulling and boxing products for delivery. You'll also directly assist customers with in-store pickup and curbside pickup orders. What you'll do Unload trucks and record store inventory Prepare products to be shipped to other stores and customers' homes Stock shelves and organize merchandise displays Follow established safety guidelines while operating store equipment Process online orders and assist with store pickup orders Basic qualifications 3 months of experience working in a retail, warehouse or operations role Ability to work a flexible schedule, including holidays, nights and weekends Ability to move up to 100 pounds with or without accommodation What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you. What you'll do * Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone * Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded * Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs * Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise * Maintain knowledge, skillsets and certifications through training courses Basic qualifications * 6 months of experience diagnosing, troubleshooting or repairing technology products * Experience actively using and learning about consumer electronics * Ability to work a flexible schedule including holidays, nights and weekends Preferred qualifications * Strong ability to prioritize and multi-task in a fast-paced environment What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1011840BR Location Number 001038 Flower Mound TX Store Address 6060 Long Prairie Rd Ste 500$15 - $21.21 /hr Pay Range $15 - $21.21 /hr

7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120CarMax, the way your career should be! Get to know our vehicles inside and out At CarMax, we create exceptional experiences for our customers. That means preparing every one of our vehicles for sale with quality care. Working alongside a team of experienced technicians, you will ensure the paintwork is finished to CarMax's high standards. We'll help bring out the best in you with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts. What you will do - Essential responsibilities Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new Carry out dent repair, masking, sanding and grinding to ensure sound bodywork Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order Follow and promote CarMax's high standards of safety, cleanliness and organization Be part of a team that cares about customers and their cars In this fast-paced environment you will turn over dozens of cars each week, ensuring each looks and feels as good as the last. That means using your skills to identify problems and find and carry out solutions to provide the highest quality car. You will be part of a team that respects and shares experience and knowledge, working together to deliver great results. Your work and attention to detail will ensure every car our customers buy is safe, reliable and enjoyable to drive. And, as someone who learns fast and communicates well, you will have plenty of opportunities for career development, including the chance to gain new skills and accreditations. Qualifications and requirements Experience in one or more of the following: masking, sanding, grinding and applying paint Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time A strong customer focus and attention to detail Possession of a valid driver's license About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! About this job It's an exciting time at CarMax! After decades of success and a rise to becoming the largest used car retailer in the US, CarMax is focused on disrupting the auto industry once again through our transformation to a leading omni-channel retailer. To achieve this goal, CarMax has spent the last few years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience as the customer shopping journey continues to evolve online. We're stitching data science throughout our business to drive a great customer experience and optimize our operations. As a Sr. Data Scientist at CarMax, you'll apply your passion and expertise for data, machine learning, predictive analytics, and entrepreneurship to create data-powered products that enrich CarMax's culture of innovation. You will be a leader in the analytic community - advancing the use of data science in high impact areas of our business. With millions of customer interactions every day, you'll be tapping the industry's best data to develop new algorithms and capabilities to acquire quality customers for CarMax and to enhance how those customers navigate their car buying journey. What you will do - Essential Responsibilities Build and enhance algorithms that enable iconic personalized experiences for our customers Employ a deep command of data science modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platforms Apply expertise in model design, training, evaluation, and implementation Unlock insights by analyzing large amounts of complex proprietary customer, website, and transactional data Identify, prioritize, and design testing opportunities that will inform algorithm enhancements Partner with cross-functional teams -- eg Product, Operations, Strategy, Data Engineering, to: Create new use cases for data-powered products Develop and implement tools that enhance the Customer Experience, the Associate Experience, and our Marketing Acquisitions strategies Communicate with all levels throughout the organization to understand the business opportunities, explain the models, tell impactful data-driven stories, and influence change Collaborate within the team to deliver high quality analytics, share best practices, and help each other learn and grow Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Degree in Statistics, Data Science, or a related field Advanced Degree (Master's/Ph.D.) in quantitative discipline (Statistics, Math, Data Science, Engineering) is preferred 1-2+ years of experience in the following areas: R, Python, Scala, or other languages appropriate for large scale analysis of numerical and textual data Data mining, machine learning, statistical modeling tools and underlying algorithms Data Lake and cloud computing fundamentals Strong analytical curiosity and passion for applying advanced modeling techniques in problem solving Sound analytical thinker with a proven track record of providing actionable insights and clear strategic direction Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment Experience in Recommender Systems, Search Algorithms, or operationalizing performant algorithms for website integration is a plus Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

As a Commercial Specialist, you'll be a key player in AutoZone's commercial sales and service operations. You'll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. * Assist commercial customers with product selection and order management. * Maintain accurate billing records and ensure on-time deliveries. * Conduct account visits to build relationships and ensure service quality. * Generate new business through outbound calls and in-person outreach. * Follow cash handling procedures, including deposits and collections. * Document and inspect all deliveries for accuracy and condition. * Monitor and report on vehicle maintenance and safety. * Manage battery consignment inventory and perform weekly stock checks. * Handle returns and accident procedures according to company policy. * Lead the commercial department in the absence of the Commercial Sales Manager. * Promote a safe and compliant work environment for all team members. What We Are Looking For * Strong customer service and communication skills. * Ability to manage multiple tasks in a fast-paced environment. * Familiarity with billing, inventory, and delivery processes. * Commitment to safety and compliance with company procedures. * Valid driver's license and a clean driving record. You'll Go the Extra Mile If You Have * Previous experience in commercial sales or automotive retail. * Knowledge of AutoZone systems and procedures. * Experience managing or supporting a team. * Strong organizational and problem-solving skills. * Exceptional Communication: Strong people skills and effective communication in both Spanish and English.

As a Retail Experience Supervisor, you'll use your leadership skills to inspire employees to deliver great customer experiences. To accomplish this, you'll focus on providing positive employee experiences, skill development and performance management. You'll compare store performance against company goals and lead your team to drive growth or improve results. What you'll do Maintain positive customer and employee experiences Drive localized customer and employee and share trend with other store leaders Provide positive experiences, skill development and performance management Lead efforts to maximize positive results or course-correct when needed Basic qualifications One year of leadership experience Previous experience in sales, customer service or related fields Ability to work successfully as part of a team Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications One year of consumer electronics industry experience Prior experience setting retail sales goals What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

As a Samsung Home Theater Expert, you'll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand. First, we'll give you all the training you need to be an expert. Once you're trained, you'll explain complex technology in simple terms to help customers understand and see each product's unique value. You'll also work closely with other sales associates as you share your knowledge about Samsung products to ensure the team is ready to assist customers with the brand. What you'll do Maintain a high level of product knowledge about new Samsung technology Debrief with vendor partners and market teams about performance, promotions and sales best practices. Ensure the department remains organized and ready to serve customers Support sales strategies to achieve operating results, growth objectives and overall financial performance goals. Basic qualifications Must be at least 18 years old 1 year of experience in sales, customer service or related fields Ability to work successfully as part of a team Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred qualifications Prior experience serving as a specialist in premium, luxury, or complex technology solutions 1 year of experience working with consumer electronics What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: * A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. * Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. * Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. * Valuable associate discounts on purchases, including food, travel, technology and so much more. * Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. * Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! Minimum * Ability to handle stressful situations * Effective communication skills * Knowledge of basic math (counting, addition, and subtraction) * Retail or Customer Service experience Desired * High school diploma or equivalent * Management experience * Second language (speaking, reading and/or writing) * Promote trust and respect among associates. * Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. * Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. * Assist with monitoring and control supply expenses for the department. * Assist with managing cash control, sales and cash items and records for the store. * Manage the scheduling of Front-end associates to provide adequate department coverage. * Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. * Assist with creating and execute budgets and scheduling of labor in partnership with store management. * Assist in the development and implementation of department action plans to achieve desired results. * Collaborate with Front-end associates and promote teamwork. * Display a positive attitude. * Stay current with present, future, seasonal and special ads. * Adhere to all food safety regulations and guidelines. * Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. * Notify management of customer or employee accidents. * Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. * Adhere to all local, state and federal laws, and company guidelines. * Ability to work cooperatively in high paced and sometimes stressful environment. * Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to act with honesty and integrity regarding customer and business information. * Ability to follow directions and seek assistance when necessary to resolve customer and business issues. * Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. * Must be able to perform the essential functions of this position with or without reasonable accommodation.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! Principal Software Engineer, Oracle Integrations About this job At CarMax, we are industry disruptors. At the heart of our innovation is new cloud platforms. Working on many different aspects of the customer and associate experience, our Senior Engineers research and discover new opportunities and shape the cloud platform to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them and our associates can efficiently support the customer experience! What you will do - Essential Responsibilities Take a lead role in building, implementing, and executing both internal and external integrations in/out of an Oracle Fusion platform, using best practice integration and implementation methods. Will partner with our Systems integrator, other technology teams and internal SMEs to help design, build, and scale our new platform that integrates with multiple external systems. Deep and thorough understanding of Cloud architecture integrations and legacy third party systems and will be the point of contact for all integration related tasks. Design and develop complex integrations, using a simplistic and methodical approach, which can be easily changed/added to for future business growth. Work with fellow CarMax associates to understand the real-life process and data challenges and discover what they need to create a seamless customer experience and an efficient associate experience. Collaborate with colleagues in product design, product management, systems architecture, and various operational and technical teams to develop solutions and bring great ideas to life. Market your innovative ideas internally and evolve them according to feedback and critique within an agile environment. Stay on top of industry trends and best practice to continuously improve what we do and ensure our customer and associate experience is the best it can be. Building complex integrations with a simple, methodical approach. Building foundational low maintenance integrations, which require minimal changes to support future growth. Purpose of the role It takes a passion for technology to develop elegant solutions. Working collaboratively and creatively as part of a close-knit delivery team, you will be part of the development process from end to end: consulting users, carrying out experiments, tackling complex business problems and implementing new solutions. You can balance customer and associate needs with business goals and know how to deliver technical solutions that enhance business value. Creative, curious, and highly analytical, you never stop learning and thrive on constant change. Qualifications and Requirements Basic Qualifications Bachelor's Degree in Computer Science, related field, or equivalent alternative education, skills, and/or practical experience is required. 7+ years of relevant work experience Experience with integration of Oracle SaaS applications, primarily Supply Chain Management (Manufacturing, Maintenance, Quality Management), Procurement, financials, and inventory management. Extensive experience building UI's within Oracle via VBCS. Expertise in building integrations using Oracle middleware platforms such as Oracle Integration Cloud (OIC), FBDI, Oracle DI etc. Experience in building integrations utilizing Oracle Autonomous transaction processing (ATP), Autonomous database Design, development, and deployment of Integration solutions in a cloud environment Experience in Supply Chain Management, Cloud ERP, or other Oracle Fusion Implementations Preferred Qualifications Hands on experience managing PaaS/SaaS integration tool suites and Oracle cloud capabilities (ATPDB, OIC, Agents) Experience with REST, SOAP API, web microservices, and event-driven architecture technology SQL language proficiency with at least one of the common database platforms such as SQL Server, Oracle, MySQL, and/or DB2 database management systems Familiarity with the Microsoft Azure Cloud platform utilizing modern microservices and serverless approaches is a highly desirable. Experience with integrating to various Artificial Intelligence (AI) platforms Experience with DevOps practices Software Specific Qualifications and Requirements Experience in the following required: API designs (REST & SOAP) Advanced Microsoft .NET (C#) or similar Object Oriented Microsoft SQL Server Scripting and Data Models Extract Transform Load (ETL) Process Automation Security and Data Protection Data Storage Solutions Reusable Code and Libraries Database Schemas Data Integration, Migration and Scripting Authentication/Authorization Security Compliance Unit Testing Experience in the following preferred: Automated/Performance Testing Stateless/Sessions Design Distributed Servers/Azure Integration Continuous Integration Web Server/IIS Configuration Internet of Things (IoT) Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center or Dallas, TX Technology Hub. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do Provide positive, timely service to customers during the check-in and checkout process Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and provide advice on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Clearly communicate and partner with fellow agents Basic qualifications 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast-paced industry What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120CarMax, the way your career should be! Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. What you will do - Essential Responsibilities: Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process. Seeks win/win solutions for the customer and partners appropriately Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention. Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags. Answers multi-line phone system, responds to callers' needs and direct calls as appropriate. Learn and succeed as part of a team: Pleasant, but noisy office environment Numerous distractions and disruptions due to incoming communication May require walking or standing for extended periods of time Variety of work schedules with shifts that do include nights, weekends, and holidays. Wear CarMax clothing (acquired through the company) at all times while working in the store Qualifications: Work requires ability to: Read, interpret and transcribe data in order to maintain accurate records Use resources and partnership to balance the needs of the customer and the business Understand numeric filing system Use word processing, spreadsheet and other programs, displaying intermediate PC skills Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail Lift objects that weigh as much as 15-20 lbs Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written Complete CarMax provided training as required Develop partnerships with Sales team and other departments in order to provide quality customer service Maintain confidentiality of all records, files and reports within the scope of the position Report Asset Protection and/or Human Resource related issues to management Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

As a Car Electronics Installer, you'll install new technology into customers' vehicles in the installation bay of our local Best Buy store. You'll also share advice, best practices and product recommendations with customers and other employees. If you have a passion for cars and tech, we'll provide the trainings and certifications you need to perform at an expert level. Internally, this role is known as an Autotech Agent, and it provides opportunities to advance to Autotech Agent Level 2. What you'll do Install car electronics, including T-harness remote starts, stereos, speakers, dash cameras, backup cameras, amplifiers and in-dash units Use provided guides to identify compatible mobile electronic products and complete installation projects Verify vehicle make and model and communicate any compatibility concerns prior to installation Provide a high level of customer service Complete required trainings and certifications Basic qualifications Current, valid driver's license Have and maintain a driving record that meets Best Buy's safety standards (e.g., minimal number of violations/accidents) Preferred qualifications Prior experience installing car electronics Prior retail experience What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! About this job The Senior Technology Manager at CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be. What you will do - Essential Responsibilities Lead and empower a team of Engineers with varying levels of experience in a product organization while adapting to a dynamic and changing environment in our Logistics Technology space Ensure the right skills are being used to solve the right problems while supporting the team with coaching, skills development, and career growth Prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations Think strategically - identify goals for the team while working to remove impediments Communicate effectively to multiple levels ensuring alignment and support for team objectives with stakeholders and Senior Leadership Lead the team through business Effectively collaborate with and manage both associates and external consultants While this role is not “hands on keys,” we challenge our Sr. Managers to remain curious of innovative technology while also broadening their knowledge of CarMax functional areas Drive associate engagement across multiple teams while leading through other leaders where necessary Technology and Methods: Our engineering teams in Logistics leverage a broad complement of best-in-class systems, methodologies and technology including: Oracle Transportation Management (OTM) Cloud integration and services, including REST APIs, Eventing, Bulk Uploads AI & DevOps Practices and Culture Dual-Track Agile .Net/.Net Core, ReactJS, Azure, Microservices Architecture Purpose of the role The Logistics Senior Technology Manager's primary responsibility is to partner and engage with our business partners to understand/anticipate needs and provide technology solutions and services that help deliver CarMax's strategic vision. This includes development of long and short-term technology solutions that address business goals and deliver improved efficiency, execution, and a leading, unrivaled associate and customer experience. This Sr. Manager will build, develop and maintain high functioning teams of talented engineers and analysts enabling CarMax's Logistics technology journey. As a leader within the organization, you will be results-oriented, data-driven, and have a proven record of influencing outcomes without direct decision-making authority. The Senior Manager will be responsible for short-term and long-term project/strategy planning and be comfortable guiding teams, setting performance standards and motivating associates to perform quality work. The Senior Manager is responsible for identifying high performing talent, gaps in talent, and developing associates to close the gaps. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Persuasive and influential communicator - able to explain complex or intangible concepts to stakeholders at all levels Experience with Supply Chain Technology and Oracle Transportation Management (OTM) preferred Experience leveraging AI tools to boost productivity as well as support business performance Knowledge of Objectives and Key Results (OKRs) and how to set short term and long-term goals Provide people leadership for multiple, diverse cross-functional teams and individuals; coaching and guiding teams to enable future success Enable a flexible yet productive work environment that supports a distributed work force: remote and hybrid Partner with product teams to outline roadmaps, identify dependencies, and share updates on progress Participate in software architectural discussions, influencing decisions, and collaborating with peers to maintain consistency across the organization Identify and champion people and process improvement strategies for the team(s) Foster collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests Contribute to architecture, coding, test plans, project plans, deployment planning and operations to drive excellence and lead organization towards its goals Education and Experience: BS/BA degree required with preference for a Technology related field of study (Computer Science, Engineering, etc) Proven experience with Supply Chain Technology, Oracle Transportation Management (OTM), and integrations in these platforms strongly preferred 7+ years of experience in Technology with 5+ years of software/systems engineering leadership experience 5+ years' experience managing direct reports Work Location and Arrangement: This role will be based out of the Richmond Virginia or Dallas Texas and have a Hybrid work arrangement. Associates based in Richmond work onsite 5 days per week. Associates based in Plano work onsite 2 days per week. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

7109 - Garland - 12715 Lyndon B Johnson Fwy, Garland, Texas, 75041CarMax, the way your career should be! Driven by the desire to provide an iconic customer experience At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. What you will do - Essential responsibilities Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications Complete all relevant records and documentation to ensure smooth transactions for our customers CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay. Learn and succeed as part of a team This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team. Qualifications and requirements Sales and customer service experience, in an area such as retail, is preferred Good listening skills and a strong customer focus High level of self-motivation About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

7109 - Garland - 12715 Lyndon B Johnson Fwy, Garland, Texas, 75041CarMax, the way your career should be! Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. ♦ Assist Service/Customer Operators with incoming service calls when needed. ♦ Accurately interview and document customer concerns. ♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). ♦ Create repair orders, and route work to technicians or mechanical associates. ♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. ♦ Consult with customers regarding needed repairs. ♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . ♦ Close and invoice repair orders. ♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. ♦ Collects service payments and manages cash including receiving and counting money. ♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: ♦ Demonstrate exceptional interpersonal, communication, and customer service skills. ♦ Demonstrate exceptional telephone etiquette and active listening skills. ♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including spreadsheet knowledge. ♦ Successfully work with associates in other departments within the store. ♦ Perform multiple duties in a high-energy, fast-paced working environment. ♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. ♦ Stay current in CarMax provided training in all areas of the Service process. Working Conditions: ♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. ♦ Requires walking or standing for extended periods of time. ♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. ♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. ♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.