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The differences between citrix administrators and help desk administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a citrix administrator and a help desk administrator. Additionally, a citrix administrator has an average salary of $89,745, which is higher than the $49,798 average annual salary of a help desk administrator.
The top three skills for a citrix administrator include citrix xenapp, citrix xendesktop and powershell. The most important skills for a help desk administrator are customer service, desk support, and troubleshoot.
A Citrix administrator is an information technology (IT) professional responsible for maintaining and managing Citrix applications. His/Her or her duties and responsibilities include troubleshooting the Citrix system's technical issues, updating Citrix server farms, and training employees on the use of Citrix applications. The position requires excellent communication, problem-solving, analytical, and time management skills. The minimum education requirement to qualify for the position is a bachelor's degree in computer science or programming.
Help desk administrator is responsible for handling activities related to system support for their company or organization. They are in charge of providing superb client experiences and working in resolving support issues in a professional and timely manner. One of their primary tasks includes providing login resets and passwords for end-users. In addition, they will also perform innovative systems and network repairs, as well as assist computer information responses as required. Moreover, they support complete equipment set-up, renewal, or termination of a user account, handle server, and domain account changes.
Citrix administrators and help desk administrators have different pay scales, as shown below.
| Citrix Administrator | Help Desk Administrator | |
| Average salary | $89,745 | $49,798 |
| Salary range | Between $70,000 And $114,000 | Between $34,000 And $71,000 |
| Highest paying City | Seattle, WA | Washington, DC |
| Highest paying state | Oregon | New Jersey |
| Best paying company | Randstad North America, Inc. | Houlihan Lokey |
| Best paying industry | Energy | Finance |
There are a few differences between a citrix administrator and a help desk administrator in terms of educational background:
| Citrix Administrator | Help Desk Administrator | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Business |
| Most common college | - | Stanford University |
Here are the differences between citrix administrators' and help desk administrators' demographics:
| Citrix Administrator | Help Desk Administrator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 90.0% Female, 10.0% | Male, 74.3% Female, 25.7% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.8% White, 61.3% American Indian and Alaska Native, 0.3% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |