Client support administrator vs client support specialist

The differences between client support administrators and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support administrator and a client support specialist. Additionally, a client support administrator has an average salary of $51,249, which is higher than the $39,585 average annual salary of a client support specialist.

The top three skills for a client support administrator include client support, troubleshoot and DOD. The most important skills for a client support specialist are customer service, client support, and client service.

Client support administrator vs client support specialist overview

	Client Support Administrator	Client Support Specialist
Yearly salary	$51,249	$39,585
Hourly rate	$24.64	$19.03
Growth rate	5%	10%
Number of jobs	152,598	136,163
Job satisfaction	-	-
Most common degree	Associate Degree, 44%	Bachelor's Degree, 62%
Average age	43	42
Years of experience	2	2

Client support administrator vs client support specialist salary

Client support administrators and client support specialists have different pay scales, as shown below.

	Client Support Administrator	Client Support Specialist
Average salary	$51,249	$39,585
Salary range	Between $33,000 And $78,000	Between $29,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	NTT Data International L.L.C.
Best paying industry	-	Manufacturing

Differences between client support administrator and client support specialist education

There are a few differences between a client support administrator and a client support specialist in terms of educational background:

	Client Support Administrator	Client Support Specialist
Most common degree	Associate Degree, 44%	Bachelor's Degree, 62%
Most common major	Computer Information Systems	Business
Most common college	University of Southern California	Stanford University

Client support administrator vs client support specialist demographics

Here are the differences between client support administrators' and client support specialists' demographics:

	Client Support Administrator	Client Support Specialist
Average age	43	42
Gender ratio	Male, 58.4% Female, 41.6%	Male, 41.7% Female, 58.3%
Race ratio	Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.3% American Indian and Alaska Native, 0.3%	Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	9%	11%

Differences between client support administrator and client support specialist duties and responsibilities

Client support administrator example responsibilities.

Configure, maintain, and manage LAN, VLAN, and wireless networks physically, remotely, and wirelessly.
Accomplish all troubleshooting issues that arise via the remedy ticketing system, over the phone, or while monitoring servers.
Manage day-to-day LAN system operations.
Manage information systems on DoD unclassify and classify network.
Manage all operating end-user software including JavaScript - updating/installing Java.
Provide support for client PC connectivity - Ethernet, TCP/IP and VPN.

Client support specialist example responsibilities.

Manage VPN, audio conference bridges, and internal telecommunication switches.
Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
Manage, document and track daily all technical inquiries using Salesforce.com.
Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.

Client support administrator vs client support specialist skills

Common client support administrator skills

Client Support, 14%
Troubleshoot, 11%
DOD, 7%
Computer System, 6%
Technical Support, 5%
Remote Desktop, 4%

Common client support specialist skills

Customer Service, 17%
Client Support, 13%
Client Service, 6%
Troubleshoot, 5%
HR, 4%
Client Facing, 4%

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Client Support Administrator
Client Support Administrator vs Client Support Specialist

Updated January 8, 2025

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