Post job

Client support administrator vs help desk administrator

The differences between client support administrators and help desk administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support administrator and a help desk administrator. Additionally, a client support administrator has an average salary of $51,249, which is higher than the $49,798 average annual salary of a help desk administrator.

The top three skills for a client support administrator include client support, troubleshoot and DOD. The most important skills for a help desk administrator are customer service, desk support, and troubleshoot.

Client support administrator vs help desk administrator overview

Client Support AdministratorHelp Desk Administrator
Yearly salary$51,249$49,798
Hourly rate$24.64$23.94
Growth rate5%5%
Number of jobs152,598130,180
Job satisfaction--
Most common degreeAssociate Degree, 44%Bachelor's Degree, 52%
Average age4343
Years of experience22

Client support administrator vs help desk administrator salary

Client support administrators and help desk administrators have different pay scales, as shown below.

Client Support AdministratorHelp Desk Administrator
Average salary$51,249$49,798
Salary rangeBetween $33,000 And $78,000Between $34,000 And $71,000
Highest paying City-Washington, DC
Highest paying state-New Jersey
Best paying company-Houlihan Lokey
Best paying industry-Finance

Differences between client support administrator and help desk administrator education

There are a few differences between a client support administrator and a help desk administrator in terms of educational background:

Client Support AdministratorHelp Desk Administrator
Most common degreeAssociate Degree, 44%Bachelor's Degree, 52%
Most common majorComputer Information SystemsBusiness
Most common collegeUniversity of Southern CaliforniaStanford University

Client support administrator vs help desk administrator demographics

Here are the differences between client support administrators' and help desk administrators' demographics:

Client Support AdministratorHelp Desk Administrator
Average age4343
Gender ratioMale, 58.4% Female, 41.6%Male, 74.3% Female, 25.7%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.3% American Indian and Alaska Native, 0.3%Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between client support administrator and help desk administrator duties and responsibilities

Client support administrator example responsibilities.

  • Configure, maintain, and manage LAN, VLAN, and wireless networks physically, remotely, and wirelessly.
  • Accomplish all troubleshooting issues that arise via the remedy ticketing system, over the phone, or while monitoring servers.
  • Manage day-to-day LAN system operations.
  • Manage information systems on DoD unclassify and classify network.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Provide support for client PC connectivity - Ethernet, TCP/IP and VPN.
  • Show more

Help desk administrator example responsibilities.

  • Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs.
  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.
  • Administer DNS / DHCP servers, work with network administer to make sure the tables are updating correctly.
  • Administer IP address allocation through DHCP management.
  • Assist in the deployment of new POS applications and hardware.
  • Show more

Client support administrator vs help desk administrator skills

Common client support administrator skills
  • Client Support, 14%
  • Troubleshoot, 11%
  • DOD, 7%
  • Computer System, 6%
  • Technical Support, 5%
  • Remote Desktop, 4%
Common help desk administrator skills
  • Customer Service, 11%
  • Desk Support, 7%
  • Troubleshoot, 6%
  • Technical Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 4%

Browse computer and mathematical jobs