Collections manager vs collection supervisor

The differences between collections managers and collection supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a collections manager, becoming a collection supervisor takes usually requires 4-6 years. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $59,529 average annual salary of a collections manager.

The top three skills for a collections manager include customer service, collection management and portfolio. The most important skills for a collection supervisor are customer service, FDCPA, and delinquent accounts.

Collections manager vs collection supervisor overview

	Collections Manager	Collection Supervisor
Yearly salary	$59,529	$64,766
Hourly rate	$28.62	$31.14
Growth rate	17%	-8%
Number of jobs	44,553	21,526
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 48%
Average age	46	47
Years of experience	8	6

What does a collections manager do?

A collections manager is an individual who manages a staff of collectors whose job is to contact companies and individuals for the late payments on the products and services they have received. Collections managers oversee a company's process of retrieving money owed to them by assigning collectors to collect the money. They are required to handle customer complaints and must negotiate with customers about payment arrangements to ensure they are being paid. They also provide reports on the collection department's progress, statistics, and data analysis.

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

Collections manager vs collection supervisor salary

Collections managers and collection supervisors have different pay scales, as shown below.

	Collections Manager	Collection Supervisor
Average salary	$59,529	$64,766
Salary range	Between $42,000 And $83,000	Between $45,000 And $92,000
Highest paying City	New York, NY	Mount Laurel, NJ
Highest paying state	New York	New York
Best paying company	Amazon	Intuitive Surgical
Best paying industry	Health Care	Finance

Differences between collections manager and collection supervisor education

There are a few differences between a collections manager and a collection supervisor in terms of educational background:

	Collections Manager	Collection Supervisor
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	Stanford University	California State University - Bakersfield

Collections manager vs collection supervisor demographics

Here are the differences between collections managers' and collection supervisors' demographics:

	Collections Manager	Collection Supervisor
Average age	46	47
Gender ratio	Male, 50.8% Female, 49.2%	Male, 44.6% Female, 55.4%
Race ratio	Black or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.5% Asian, 7.3% White, 64.7% American Indian and Alaska Native, 0.3%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	8%

Differences between collections manager and collection supervisor duties and responsibilities

Collections manager example responsibilities.

Achieve 182 FTE save, and annual net saving of $2.8MM
Manage Medicaid accounts in effort to receive payment from them.
Manage self pay and Medicaid pending collections throughout the southeast region.
Organize the managed care effort to ensure that patients are not accept from incorrect PPO's and HMO's.
Create and implement new quantitative process to achieve corporate DSO targets that determines monthly cash collection targets by business unit.
Achieve historical low of six percent in A/R over 30 days past due and reduction of DSO to 53 days.

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Collections manager vs collection supervisor skills

Common collections manager skills

Customer Service, 15%
Collection Management, 9%
Portfolio, 7%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

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Collections Manager
Collections Manager vs Collection Supervisor

Updated January 8, 2025

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