Communication center operator vs switchboard operator assistant

Differences between communication center operator and switchboard operator assistant duties and responsibilities

Communication center operator example responsibilities.

• Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
• Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
• Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
• Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.
• Perform UNIX backups and report any necessary abnormalities.
• Train new console operators on new Honeywell security system.
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Switchboard operator assistant example responsibilities.

• Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
• Plan and coordinate logistics and materials for board meetings.
• Conduct recruiting, hiring, training and supervise PBX operators
• Provide logistics support to the Dallas ISD administration in the event of any issues.
• Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
• Direct, supervise and evaluate work activities of admitting and switchboard personnel.
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