Communication center operator vs switchboard operator supervisor

The differences between communication center operators and switchboard operators supervisor can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a communication center operator and a switchboard operator supervisor. Additionally, a communication center operator has an average salary of $30,490, which is higher than the $30,470 average annual salary of a switchboard operator supervisor.

The top three skills for a communication center operator include customer service, emergency situations and CCTV. The most important skills for a switchboard operator supervisor are customer service, switchboard operators, and PBX.

Communication center operator vs switchboard operator supervisor overview

	Communication Center Operator	Switchboard Operator Supervisor
Yearly salary	$30,490	$30,470
Hourly rate	$14.66	$14.65
Growth rate	4%	-
Number of jobs	55,730	27,516
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 33%
Average age	53	53
Years of experience	2	2

Communication center operator vs switchboard operator supervisor salary

Communication center operators and switchboard operators supervisor have different pay scales, as shown below.

	Communication Center Operator	Switchboard Operator Supervisor
Average salary	$30,490	$30,470
Salary range	Between $23,000 And $39,000	Between $23,000 And $40,000
Highest paying City	Los Gatos, CA	-
Highest paying state	Minnesota	-
Best paying company	Rockwell Collins	-
Best paying industry	Technology	-

Differences between communication center operator and switchboard operator supervisor education

There are a few differences between a communication center operator and a switchboard operator supervisor in terms of educational background:

	Communication Center Operator	Switchboard Operator Supervisor
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 33%
Most common major	Criminal Justice	Business
Most common college	-	-

Communication center operator vs switchboard operator supervisor demographics

Here are the differences between communication center operators' and switchboard operators supervisor' demographics:

	Communication Center Operator	Switchboard Operator Supervisor
Average age	53	53
Gender ratio	Male, 60.2% Female, 39.8%	Male, 22.8% Female, 77.2%
Race ratio	Black or African American, 14.3% Unknown, 4.0% Hispanic or Latino, 17.6% Asian, 3.7% White, 59.1% American Indian and Alaska Native, 1.4%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 14.0% Asian, 4.6% White, 62.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between communication center operator and switchboard operator supervisor duties and responsibilities

Communication center operator example responsibilities.

Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.
Perform UNIX backups and report any necessary abnormalities.
Train new console operators on new Honeywell security system.

Switchboard operator supervisor example responsibilities.

Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Communication center operator vs switchboard operator supervisor skills

Common communication center operator skills

Customer Service, 26%
Emergency Situations, 8%
CCTV, 6%
Incident Reports, 6%
Security Systems, 4%
Background Checks, 4%

Common switchboard operator supervisor skills

Customer Service, 31%
Switchboard Operators, 15%
PBX, 12%
Payroll Entry, 11%
Phone Directory, 8%
Telephone Calls, 7%

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Communication Center Operator
Communication Center Operator vs Switchboard Operator Supervisor

Updated January 8, 2025

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