Complaint operator vs answering service telephone operator

The differences between complaint operators and answering service telephone operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and an answering service telephone operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $35,244 average annual salary of an answering service telephone operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for an answering service telephone operator are customer service, appointment scheduling, and transferring calls.

Complaint operator vs answering service telephone operator overview

	Complaint Operator	Answering Service Telephone Operator
Yearly salary	$103,912	$35,244
Hourly rate	$49.96	$16.94
Growth rate	4%	-
Number of jobs	26,909	26,945
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Associate Degree, 32%
Average age	53	53
Years of experience	2	2

Complaint operator vs answering service telephone operator salary

Complaint operators and answering service telephone operators have different pay scales, as shown below.

	Complaint Operator	Answering Service Telephone Operator
Average salary	$103,912	$35,244
Salary range	Between $80,000 And $133,000	Between $23,000 And $52,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and answering service telephone operator education

There are a few differences between a complaint operator and an answering service telephone operator in terms of educational background:

	Complaint Operator	Answering Service Telephone Operator
Most common degree	Bachelor's Degree, 42%	Associate Degree, 32%
Most common major	Criminal Justice	Health Care Administration
Most common college	-	-

Complaint operator vs answering service telephone operator demographics

Here are the differences between complaint operators' and answering service telephone operators' demographics:

	Complaint Operator	Answering Service Telephone Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 14.6% Female, 85.4%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 13.0% Unknown, 3.5% Hispanic or Latino, 13.3% Asian, 4.4% White, 64.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and answering service telephone operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Answering service telephone operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Maintain great customer relations with VIP arrivals

Complaint operator vs answering service telephone operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common answering service telephone operator skills

Customer Service, 38%
Appointment Scheduling, 12%
Transferring Calls, 12%
Two-Way Radio, 10%
Switchboards, 9%
Computer System, 7%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Answering Service Telephone Operator

Updated January 8, 2025

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