Complaint operator vs bilingual operator

The differences between complaint operators and bilingual operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a bilingual operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $33,197 average annual salary of a bilingual operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a bilingual operator are customer service, inbound calls, and scheduling appointments.

Complaint operator vs bilingual operator overview

	Complaint Operator	Bilingual Operator
Yearly salary	$103,912	$33,197
Hourly rate	$49.96	$15.96
Growth rate	4%	7%
Number of jobs	26,909	32,746
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 34%
Average age	53	53
Years of experience	2	2

Complaint operator vs bilingual operator salary

Complaint operators and bilingual operators have different pay scales, as shown below.

	Complaint Operator	Bilingual Operator
Average salary	$103,912	$33,197
Salary range	Between $80,000 And $133,000	Between $27,000 And $40,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and bilingual operator education

There are a few differences between a complaint operator and a bilingual operator in terms of educational background:

	Complaint Operator	Bilingual Operator
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 34%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs bilingual operator demographics

Here are the differences between complaint operators' and bilingual operators' demographics:

	Complaint Operator	Bilingual Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 39.1% Female, 60.9%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.6% Asian, 3.3% White, 59.1% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and bilingual operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Bilingual operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Maintain great customer relations with VIP arrivals

Complaint operator vs bilingual operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common bilingual operator skills

Customer Service, 22%
Inbound Calls, 20%
Scheduling Appointments, 12%
Conference Calls, 9%
Outbound Calls, 7%
Telephone Calls, 7%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Bilingual Operator

Updated January 8, 2025

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