Complaint operator vs call center operator

The differences between complaint operators and call center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a call center operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $31,022 average annual salary of a call center operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a call center operator are strong customer service, patients, and data entry.

Complaint operator vs call center operator overview

	Complaint Operator	Call Center Operator
Yearly salary	$103,912	$31,022
Hourly rate	$49.96	$14.91
Growth rate	4%	-4%
Number of jobs	26,909	215,083
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 36%
Average age	53	53
Years of experience	2	2

Complaint operator vs call center operator salary

Complaint operators and call center operators have different pay scales, as shown below.

	Complaint Operator	Call Center Operator
Average salary	$103,912	$31,022
Salary range	Between $80,000 And $133,000	Between $22,000 And $42,000
Highest paying City	-	Vacaville, CA
Highest paying state	-	New York
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Media

Differences between complaint operator and call center operator education

There are a few differences between a complaint operator and a call center operator in terms of educational background:

	Complaint Operator	Call Center Operator
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 36%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs call center operator demographics

Here are the differences between complaint operators' and call center operators' demographics:

	Complaint Operator	Call Center Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and call center operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

Complaint operator vs call center operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Call Center Operator

Updated January 8, 2025

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