Complaint operator vs call out operator

The differences between complaint operators and call out operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a call out operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $32,733 average annual salary of a call out operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a call out operator are customer service, inbound calls, and emergency calls.

Complaint operator vs call out operator overview

	Complaint Operator	Call Out Operator
Yearly salary	$103,912	$32,733
Hourly rate	$49.96	$15.74
Growth rate	4%	-4%
Number of jobs	26,909	37,567
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Complaint operator vs call out operator salary

Complaint operators and call out operators have different pay scales, as shown below.

	Complaint Operator	Call Out Operator
Average salary	$103,912	$32,733
Salary range	Between $80,000 And $133,000	Between $26,000 And $40,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and call out operator education

There are a few differences between a complaint operator and a call out operator in terms of educational background:

	Complaint Operator	Call Out Operator
Most common degree	Bachelor's Degree, 42%	High School Diploma, 34%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs call out operator demographics

Here are the differences between complaint operators' and call out operators' demographics:

	Complaint Operator	Call Out Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 31.5% Female, 68.5%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and call out operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Complaint operator vs call out operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%