Complaint operator vs communication center operator

The differences between complaint operators and communication center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a communication center operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $30,490 average annual salary of a communication center operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a communication center operator are customer service, emergency situations, and CCTV.

Complaint operator vs communication center operator overview

	Complaint Operator	Communication Center Operator
Yearly salary	$103,912	$30,490
Hourly rate	$49.96	$14.66
Growth rate	4%	4%
Number of jobs	26,909	55,730
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Complaint operator vs communication center operator salary

Complaint operators and communication center operators have different pay scales, as shown below.

	Complaint Operator	Communication Center Operator
Average salary	$103,912	$30,490
Salary range	Between $80,000 And $133,000	Between $23,000 And $39,000
Highest paying City	-	Los Gatos, CA
Highest paying state	-	Minnesota
Best paying company	-	Rockwell Collins
Best paying industry	-	Technology

Differences between complaint operator and communication center operator education

There are a few differences between a complaint operator and a communication center operator in terms of educational background:

	Complaint Operator	Communication Center Operator
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 43%
Most common major	Criminal Justice	Criminal Justice
Most common college	-	-

Complaint operator vs communication center operator demographics

Here are the differences between complaint operators' and communication center operators' demographics:

	Complaint Operator	Communication Center Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 60.2% Female, 39.8%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 4.0% Hispanic or Latino, 17.6% Asian, 3.7% White, 59.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	19%

Differences between complaint operator and communication center operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Communication center operator example responsibilities.

Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.
Perform UNIX backups and report any necessary abnormalities.
Train new console operators on new Honeywell security system.

Complaint operator vs communication center operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common communication center operator skills

Customer Service, 26%
Emergency Situations, 8%
CCTV, 6%
Incident Reports, 6%
Security Systems, 4%
Background Checks, 4%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Communication Center Operator

Updated January 8, 2025

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