Complaint operator vs exchange operator

The differences between complaint operators and exchange operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and an exchange operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $31,600 average annual salary of an exchange operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for an exchange operator are emergency calls, telephone calls, and PBX.

Complaint operator vs exchange operator overview

	Complaint Operator	Exchange Operator
Yearly salary	$103,912	$31,600
Hourly rate	$49.96	$15.19
Growth rate	4%	-
Number of jobs	26,909	27,129
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 49%
Average age	53	53
Years of experience	2	2

Complaint operator vs exchange operator salary

Complaint operators and exchange operators have different pay scales, as shown below.

	Complaint Operator	Exchange Operator
Average salary	$103,912	$31,600
Salary range	Between $80,000 And $133,000	Between $23,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and exchange operator education

There are a few differences between a complaint operator and an exchange operator in terms of educational background:

	Complaint Operator	Exchange Operator
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 49%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs exchange operator demographics

Here are the differences between complaint operators' and exchange operators' demographics:

	Complaint Operator	Exchange Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.2% Unknown, 3.9% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.0% American Indian and Alaska Native, 1.3%
LGBT Percentage	19%	19%

Differences between complaint operator and exchange operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Exchange operator example responsibilities.

Dispatch engineering assistance request using the HotSOS program.
Train and monitor new hires daily PBX process and operations.
Initiate email and phone hotline to quickly troubleshoot clients' trading issues.
Monitor transactions in the AML and OFAC screening queues for potential suspicious activity.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Complaint operator vs exchange operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common exchange operator skills

Emergency Calls, 31%
Telephone Calls, 26%
PBX, 18%
Foreign Exchange, 18%
Two-Way Radio, 7%