Complaint operator vs pbx operator

The differences between complaint operators and pbx operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a pbx operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $29,942 average annual salary of a pbx operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a pbx operator are customer service, patients, and emergency codes.

Complaint operator vs pbx operator overview

	Complaint Operator	PBX Operator
Yearly salary	$103,912	$29,942
Hourly rate	$49.96	$14.40
Growth rate	4%	-
Number of jobs	26,909	30,866
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	High School Diploma, 33%
Average age	53	53
Years of experience	2	2

Complaint operator vs pbx operator salary

Complaint operators and pbx operators have different pay scales, as shown below.

	Complaint Operator	PBX Operator
Average salary	$103,912	$29,942
Salary range	Between $80,000 And $133,000	Between $24,000 And $36,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	North Dakota
Best paying company	-	Colusa Casino Resort
Best paying industry	-	Hospitality

Differences between complaint operator and pbx operator education

There are a few differences between a complaint operator and a pbx operator in terms of educational background:

	Complaint Operator	PBX Operator
Most common degree	Bachelor's Degree, 42%	High School Diploma, 33%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs pbx operator demographics

Here are the differences between complaint operators' and pbx operators' demographics:

	Complaint Operator	PBX Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and pbx operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Complaint operator vs pbx operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%