Complaint operator vs phone operator

The differences between complaint operators and phone operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a phone operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $30,289 average annual salary of a phone operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a phone operator are patients, customer service, and phone calls.

Complaint operator vs phone operator overview

	Complaint Operator	Phone Operator
Yearly salary	$103,912	$30,289
Hourly rate	$49.96	$14.56
Growth rate	4%	-4%
Number of jobs	26,909	87,484
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	High School Diploma, 39%
Average age	53	53
Years of experience	2	2

Complaint operator vs phone operator salary

Complaint operators and phone operators have different pay scales, as shown below.

	Complaint Operator	Phone Operator
Average salary	$103,912	$30,289
Salary range	Between $80,000 And $133,000	Between $25,000 And $36,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and phone operator education

There are a few differences between a complaint operator and a phone operator in terms of educational background:

	Complaint Operator	Phone Operator
Most common degree	Bachelor's Degree, 42%	High School Diploma, 39%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs phone operator demographics

Here are the differences between complaint operators' and phone operators' demographics:

	Complaint Operator	Phone Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 22.7% Female, 77.3%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and phone operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Phone operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Answer phone calls for att and directv
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Complaint operator vs phone operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common phone operator skills

Patients, 15%
Customer Service, 15%
Phone Calls, 13%
Telephone Calls, 9%
Front Desk, 4%
Computer System, 4%