Complaint operator vs relay operator

The differences between complaint operators and relay operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a relay operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $36,743 average annual salary of a relay operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a relay operator are phone calls, customer service, and speech patterns.

Complaint operator vs relay operator overview

	Complaint Operator	Relay Operator
Yearly salary	$103,912	$36,743
Hourly rate	$49.96	$17.66
Growth rate	4%	7%
Number of jobs	26,909	30,971
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 42%	High School Diploma, 31%
Average age	53	53
Years of experience	2	2

Complaint operator vs relay operator salary

Complaint operators and relay operators have different pay scales, as shown below.

	Complaint Operator	Relay Operator
Average salary	$103,912	$36,743
Salary range	Between $80,000 And $133,000	Between $24,000 And $54,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and relay operator education

There are a few differences between a complaint operator and a relay operator in terms of educational background:

	Complaint Operator	Relay Operator
Most common degree	Bachelor's Degree, 42%	High School Diploma, 31%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs relay operator demographics

Here are the differences between complaint operators' and relay operators' demographics:

	Complaint Operator	Relay Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.9% Hispanic or Latino, 17.1% Asian, 4.0% White, 59.3% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	19%

Differences between complaint operator and relay operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Relay operator example responsibilities.

Translate from written ASL to English.
Relay calls for deaf people using tty machines and VCO 's
Receive calls via CRT or similar device from speech/hearing impair users.
Identify customer needs and present an appropriate solution by upselling calling plans.
Attend workshops that deal with learning ASL and the daily living of that particular community.
Acknowledge call and communicate with user via CRT or other terminal until conversation are complete.

Complaint operator vs relay operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common relay operator skills

Phone Calls, 24%
Customer Service, 19%
Speech Patterns, 10%
Deaf Community, 6%
Inbound Calls, 6%
Outbound Calls, 3%