Complaint operator vs switchboard operator assistant

The differences between complaint operators and switchboard operators assistant can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a switchboard operator assistant. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $38,484 average annual salary of a switchboard operator assistant.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a switchboard operator assistant are customer service, multi-line switchboard, and AFE.

Complaint operator vs switchboard operator assistant overview

	Complaint Operator	Switchboard Operator Assistant
Yearly salary	$103,912	$38,484
Hourly rate	$49.96	$18.50
Growth rate	4%	-8%
Number of jobs	26,909	27,713
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Complaint operator vs switchboard operator assistant salary

Complaint operators and switchboard operators assistant have different pay scales, as shown below.

	Complaint Operator	Switchboard Operator Assistant
Average salary	$103,912	$38,484
Salary range	Between $80,000 And $133,000	Between $29,000 And $50,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and switchboard operator assistant education

There are a few differences between a complaint operator and a switchboard operator assistant in terms of educational background:

	Complaint Operator	Switchboard Operator Assistant
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 43%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs switchboard operator assistant demographics

Here are the differences between complaint operators' and switchboard operators assistant' demographics:

	Complaint Operator	Switchboard Operator Assistant
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.7% Hispanic or Latino, 16.4% Asian, 3.4% White, 60.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and switchboard operator assistant duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Switchboard operator assistant example responsibilities.

Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
Plan and coordinate logistics and materials for board meetings.
Conduct recruiting, hiring, training and supervise PBX operators
Provide logistics support to the Dallas ISD administration in the event of any issues.
Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
Direct, supervise and evaluate work activities of admitting and switchboard personnel.

Complaint operator vs switchboard operator assistant skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common switchboard operator assistant skills

Customer Service, 20%
Multi-Line Switchboard, 14%
AFE, 7%
Purchase Orders, 5%
Schedule Appointments, 5%
Financial Transactions, 4%

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Complaint Operator
Complaint Operator vs Switchboard Operator Assistant

Updated January 8, 2025

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