Complaint operator vs switchboard operator

The differences between complaint operators and switchboard operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a switchboard operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $31,281 average annual salary of a switchboard operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a switchboard operator are customer service, patients, and phone calls.

Complaint operator vs switchboard operator overview

	Complaint Operator	Switchboard Operator
Yearly salary	$103,912	$31,281
Hourly rate	$49.96	$15.04
Growth rate	4%	-
Number of jobs	26,909	39,152
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	High School Diploma, 31%
Average age	53	53
Years of experience	2	2

Complaint operator vs switchboard operator salary

Complaint operators and switchboard operators have different pay scales, as shown below.

	Complaint Operator	Switchboard Operator
Average salary	$103,912	$31,281
Salary range	Between $80,000 And $133,000	Between $25,000 And $38,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Sentry
Best paying industry	-	Manufacturing

Differences between complaint operator and switchboard operator education

There are a few differences between a complaint operator and a switchboard operator in terms of educational background:

	Complaint Operator	Switchboard Operator
Most common degree	Bachelor's Degree, 42%	High School Diploma, 31%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs switchboard operator demographics

Here are the differences between complaint operators' and switchboard operators' demographics:

	Complaint Operator	Switchboard Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 13.2% Female, 86.8%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.9% Unknown, 3.6% Hispanic or Latino, 14.1% Asian, 3.9% White, 62.3% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and switchboard operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Switchboard operator example responsibilities.

Develop QA survey to improve client satisfaction.
Compile inmate reports for payroll.
Assign new employee payroll numbers.
Connect customers with patients, doctors, and administrators and assist with emergency announcements
Confirm appointments and communicate any changes or cancellations to all patients and administration personnel.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Complaint operator vs switchboard operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common switchboard operator skills

Customer Service, 22%
Patients, 21%
Phone Calls, 7%
Transferring Calls, 4%
External Calls, 4%
Multi-Line Phone System, 3%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Switchboard Operator

Updated January 8, 2025

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