Complaint operator vs switchboard operator, receptionist

The differences between complaint operators and switchboard operators, receptionist can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a switchboard operator, receptionist. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $25,889 average annual salary of a switchboard operator, receptionist.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a switchboard operator, receptionist are greeting visitors, data entry, and customer service.

Complaint operator vs switchboard operator, receptionist overview

	Complaint Operator	Switchboard Operator, Receptionist
Yearly salary	$103,912	$25,889
Hourly rate	$49.96	$12.45
Growth rate	4%	-
Number of jobs	26,909	95,946
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Complaint operator vs switchboard operator, receptionist salary

Complaint operators and switchboard operators, receptionist have different pay scales, as shown below.

	Complaint Operator	Switchboard Operator, Receptionist
Average salary	$103,912	$25,889
Salary range	Between $80,000 And $133,000	Between $19,000 And $33,000
Highest paying City	-	Spokane Valley, WA
Highest paying state	-	Washington
Best paying company	-	Spaulding Rehabilitation Hospital
Best paying industry	-	Finance

Differences between complaint operator and switchboard operator, receptionist education

There are a few differences between a complaint operator and a switchboard operator, receptionist in terms of educational background:

	Complaint Operator	Switchboard Operator, Receptionist
Most common degree	Bachelor's Degree, 42%	High School Diploma, 34%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs switchboard operator, receptionist demographics

Here are the differences between complaint operators' and switchboard operators, receptionist' demographics:

	Complaint Operator	Switchboard Operator, Receptionist
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and switchboard operator, receptionist duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Switchboard operator, receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
Operate PBX switchboard and develop procedure manuals to ensure consistency.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Answer switchboard calls; utilizing effective communication and listening skills.
Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.

Complaint operator vs switchboard operator, receptionist skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common switchboard operator, receptionist skills

Greeting Visitors, 16%
Data Entry, 13%
Customer Service, 12%
Front Desk, 7%
Scheduling Appointments, 5%
Telephone Calls, 4%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Switchboard Operator, Receptionist

Updated January 8, 2025

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