Complaint operator vs switchboard operator supervisor

The differences between complaint operators and switchboard operators supervisor can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a switchboard operator supervisor. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $30,470 average annual salary of a switchboard operator supervisor.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a switchboard operator supervisor are customer service, switchboard operators, and PBX.

Complaint operator vs switchboard operator supervisor overview

	Complaint Operator	Switchboard Operator Supervisor
Yearly salary	$103,912	$30,470
Hourly rate	$49.96	$14.65
Growth rate	4%	-
Number of jobs	26,909	27,516
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 33%
Average age	53	53
Years of experience	2	2

Complaint operator vs switchboard operator supervisor salary

Complaint operators and switchboard operators supervisor have different pay scales, as shown below.

	Complaint Operator	Switchboard Operator Supervisor
Average salary	$103,912	$30,470
Salary range	Between $80,000 And $133,000	Between $23,000 And $40,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and switchboard operator supervisor education

There are a few differences between a complaint operator and a switchboard operator supervisor in terms of educational background:

	Complaint Operator	Switchboard Operator Supervisor
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 33%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs switchboard operator supervisor demographics

Here are the differences between complaint operators' and switchboard operators supervisor' demographics:

	Complaint Operator	Switchboard Operator Supervisor
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 22.8% Female, 77.2%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 14.0% Asian, 4.6% White, 62.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and switchboard operator supervisor duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Switchboard operator supervisor example responsibilities.

Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Complaint operator vs switchboard operator supervisor skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common switchboard operator supervisor skills

Customer Service, 31%
Switchboard Operators, 15%
PBX, 12%
Payroll Entry, 11%
Phone Directory, 8%
Telephone Calls, 7%

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Office and Administrative Industry
Complaint Operator
Complaint Operator vs Switchboard Operator Supervisor

Updated January 8, 2025

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