Complaint operator vs telephone switchboard operator

The differences between complaint operators and telephone switchboard operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a complaint operator and a telephone switchboard operator. Additionally, a complaint operator has an average salary of $103,912, which is higher than the $30,681 average annual salary of a telephone switchboard operator.

The top three skills for a complaint operator include computer aided dispatch, CAD and EMS. The most important skills for a telephone switchboard operator are telephone switchboard, on-call schedules, and customer service.

Complaint operator vs telephone switchboard operator overview

	Complaint Operator	Telephone Switchboard Operator
Yearly salary	$103,912	$30,681
Hourly rate	$49.96	$14.75
Growth rate	4%	-
Number of jobs	26,909	27,103
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 42%	High School Diploma, 32%
Average age	53	53
Years of experience	2	2

Complaint operator vs telephone switchboard operator salary

Complaint operators and telephone switchboard operators have different pay scales, as shown below.

	Complaint Operator	Telephone Switchboard Operator
Average salary	$103,912	$30,681
Salary range	Between $80,000 And $133,000	Between $24,000 And $38,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between complaint operator and telephone switchboard operator education

There are a few differences between a complaint operator and a telephone switchboard operator in terms of educational background:

	Complaint Operator	Telephone Switchboard Operator
Most common degree	Bachelor's Degree, 42%	High School Diploma, 32%
Most common major	Criminal Justice	Business
Most common college	-	-

Complaint operator vs telephone switchboard operator demographics

Here are the differences between complaint operators' and telephone switchboard operators' demographics:

	Complaint Operator	Telephone Switchboard Operator
Average age	53	53
Gender ratio	Male, 9.1% Female, 90.9%	Male, 15.7% Female, 84.3%
Race ratio	Black or African American, 15.7% Unknown, 3.6% Hispanic or Latino, 10.4% Asian, 2.8% White, 66.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.7% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.1% White, 60.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between complaint operator and telephone switchboard operator duties and responsibilities

Complaint operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Telephone switchboard operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Receive, answer and forward calls on a busy switchboard for doctors, attorneys and numerous businesses.
Work the operator switchboard answering incoming calls and place direct, third party, collect calls and provide customer assistance.
Monitor security equipment and train to contact APD when the situation call for it.
Maintain great customer relations with VIP arrivals

Complaint operator vs telephone switchboard operator skills

Common complaint operator skills

Computer Aided Dispatch, 25%
CAD, 24%
EMS, 18%
Computer System, 17%
Non-Emergency Calls, 16%

Common telephone switchboard operator skills

Telephone Switchboard, 36%
On-Call Schedules, 21%
Customer Service, 11%
Direct Calls, 8%
Inbound Calls, 6%
Front Desk, 5%

Complaint Operator vs. similar jobs

Complaint Operator related careers

Complaint Operator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Complaint Operator
Complaint Operator vs Telephone Switchboard Operator

Updated January 8, 2025

Browse office and administrative jobs