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Customer care consultant salary
Average customer care consultant salary
$58,929
Understanding Customer Care Consultant Salaries
The average salary for Customer Care Consultants stands at $58,929 annually, translating to approximately $28 per hour. This figure can vary significantly based on factors such as geographical location, years of experience, and specific industry sectors. For instance, experienced consultants often earn considerably more than their entry-level counterparts.
Salary by State
Different states offer varying salaries based on demand and cost of living. States like California and New York tend to have higher average salaries due to their higher living costs.
Highest Paying Cities
Certain cities are recognized for offering the best compensation for Customer Care Consultants. Cities with a strong presence of customer service industries, such as San Francisco and New York City, often provide salaries that exceed the national average.
Career Advancement Opportunities
As a Customer Care Consultant, there are numerous avenues for career advancement. Gaining additional certifications or specializing in particular service areas can lead to higher-paying positions. By understanding salary trends and exploring opportunities, you can effectively navigate your career path in this rewarding field.
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Where can a Customer Care Consultant earn more?
Customer care consultant salaries by experience level
Average customer care consultant salary by state
The highest-paying states for customer care consultants are New York, Washington, and California. The lowest average customer care consultant salary states are Tennessee, Mississippi, and Arkansas.
- State view
- County view
Highest paying states for customer care consultants
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $64,886 | $31.20 |
| 2 | Nevada | $67,916 | $32.65 |
| 3 | Illinois | $68,421 | $32.89 |
| 4 | New York | $80,748 | $38.82 |
| 5 | Washington | $73,495 | $35.33 |
| 6 | Oregon | $68,077 | $32.73 |
| 7 | Delaware | $66,800 | $32.12 |
| 8 | Maine | $57,979 | $27.87 |
| 9 | Pennsylvania | $64,901 | $31.20 |
| 10 | District of Columbia | $73,636 | $35.40 |
| 11 | Maryland | $68,224 | $32.80 |
| 12 | Vermont | $63,006 | $30.29 |
| 13 | Arizona | $57,180 | $27.49 |
| 14 | California | $68,797 | $33.08 |
| 15 | Texas | $61,669 | $29.65 |
| 16 | Massachusetts | $67,776 | $32.58 |
| 17 | Wisconsin | $58,622 | $28.18 |
| 18 | Georgia | $59,153 | $28.44 |
| 19 | Rhode Island | $61,898 | $29.76 |
| 20 | South Dakota | $52,675 | $25.32 |
| 21 | Idaho | $56,783 | $27.30 |
| 22 | Colorado | $61,051 | $29.35 |
| 23 | New Jersey | $64,331 | $30.93 |
| 24 | Minnesota | $55,792 | $26.82 |
| 25 | New Hampshire | $56,433 | $27.13 |
| 26 | North Carolina | $54,602 | $26.25 |
| 27 | Virginia | $59,824 | $28.76 |
| 28 | Ohio | $51,585 | $24.80 |
| 29 | West Virginia | $50,379 | $24.22 |
| 30 | North Dakota | $51,099 | $24.57 |
| 31 | Alaska | $60,051 | $28.87 |
| 32 | Iowa | $50,448 | $24.25 |
| 33 | Hawaii | $65,886 | $31.68 |
| 34 | Utah | $54,563 | $26.23 |
| 35 | Michigan | $50,971 | $24.51 |
| 36 | South Carolina | $51,988 | $24.99 |
| 37 | Kentucky | $48,728 | $23.43 |
| 38 | Nebraska | $50,279 | $24.17 |
| 39 | New Mexico | $49,889 | $23.99 |
| 40 | Connecticut | $57,455 | $27.62 |
| 41 | Wyoming | $48,235 | $23.19 |
| 42 | Mississippi | $46,081 | $22.15 |
| 43 | Louisiana | $49,438 | $23.77 |
| 44 | Missouri | $48,401 | $23.27 |
| 45 | Alabama | $45,334 | $21.80 |
| 46 | Indiana | $49,272 | $23.69 |
| 47 | Kansas | $48,333 | $23.24 |
| 48 | Tennessee | $48,210 | $23.18 |
| 49 | Oklahoma | $44,850 | $21.56 |
| 50 | Florida | $45,129 | $21.70 |
| 51 | Arkansas | $45,834 | $22.04 |
Highest paying cities for customer care consultants
The highest-paying cities for customer care consultants are New York, NY, Seattle, WA, and Washington, DC.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $81,090 | $38.99 |
| 2 | Seattle, WA | $74,237 | $35.69 |
| 3 | Washington, DC | $73,683 | $35.42 |
| 4 | San Francisco, CA | $73,524 | $35.35 |
| 5 | Dartmouth, MA | $69,181 | $33.26 |
| 6 | Chicago, IL | $68,690 | $33.02 |
| 7 | Portland, OR | $67,463 | $32.43 |
| 8 | Bristol, PA | $65,574 | $31.53 |
| 9 | Piscataway, NJ | $64,388 | $30.96 |
| 10 | Providence, RI | $61,890 | $29.75 |
| 11 | Austin, TX | $61,543 | $29.59 |
| 12 | Westminster, CO | $60,891 | $29.27 |
| 13 | Richmond, VA | $59,578 | $28.64 |
| 14 | Alpharetta, GA | $59,314 | $28.52 |
| 15 | Phoenix, AZ | $57,307 | $27.55 |
| 16 | Greensboro, NC | $55,093 | $26.49 |
| 17 | Salt Lake City, UT | $54,377 | $26.14 |
| 18 | Cleveland, OH | $53,786 | $25.86 |
| 19 | Bloomington, IN | $48,639 | $23.38 |
| 20 | Saint Louis, MO | $48,573 | $23.35 |
Customer care consultant salary details
A customer care consultant's salary ranges from $39,000 a year at the 10th percentile to $87,000 at the 90th percentile.
What is a customer care consultant's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $87,000 | $7,250 | $42 |
| 75th Percentile | $72,000 | $6,000 | $35 |
| Average | $58,929 | $4,911 | $28 |
| 25th Percentile | $47,000 | $3,917 | $23 |
| 10th Percentile | $39,000 | $3,250 | $19 |
Highest paying customer care consultant jobs
The highest paying types of customer care consultants are customs consultant, service consultant, and customer liaison.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Advisor | $32,515 | $2,710 | $15.63 | 217,369 |
| Customer Service Trainer | $32,452 | $2,704 | $15.60 | 235,862 |
| Customer Account Representative | $36,138 | $3,011 | $17.37 | 269,549 |
| Customer Support Coordinator | $37,136 | $3,095 | $17.85 | 259,956 |
| Customer Service Technician | $36,757 | $3,063 | $17.67 | 282,953 |
| Customer Liaison | $58,459 | $4,872 | $28.11 | 181,470 |
Top companies hiring customer care consultants now:
Which companies pay customer care consultants the most?
Customer care consultant salaries at McKinsey & Company Inc and CVS Health are the highest-paying according to our most recent salary estimates. In addition, the average customer care consultant salary at companies like Signature Healthcare and Avalon Hospice are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | McKinsey & Company Inc | $115,107 | $55.34 |
| 2 | CVS Health | $96,993 | $46.63 |
| 3 | Signature Healthcare | $91,551 | $44.01 |
| 4 | Avalon Hospice | $89,168 | $42.87 |
| 5 | Hospice Plus | $87,963 | $42.29 |
| 6 | Community Home Care and Hospice | $82,732 | $39.77 |
| 7 | AccentCare | $81,025 | $38.95 |
| 8 | Curo Health Services | $79,749 | $38.34 |
| 9 | Kindred at Home | $78,597 | $37.79 |
| 10 | Moss Adams | $76,998 | $37.02 |
| 11 | Prtm Management Consultants | $76,808 | $36.93 |
| 12 | Motorola Solutions | $75,319 | $36.21 |
| 13 | Cerner | $68,064 | $32.72 |
| 14 | Compassus | $67,772 | $32.58 |
| 15 | Park Nicollet Medical Center Inc | $67,595 | $32.50 |
| 16 | Mtf | $66,160 | $31.81 |
| 17 | Baylor Scott & White Health | $64,374 | $30.95 |
| 18 | Herman Miller | $63,347 | $30.46 |
| 19 | The Joint Commission | $63,333 | $30.45 |
| 20 | Acuative | $62,375 | $29.99 |
Wage gap by gender, race and education
Customer Care Consultant salary by industry
The average customer care consultant salary varies across industries:
- The average customer care consultant salary in the health care industry is $74,230, the highest of any industry.
- The average customer care consultant salary in the finance industry is $73,723.
- Customer care consultants in the professional industry earn an average salary of $59,982, the lowest of any industry.
Highest paying industries for customer care consultants
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Health Care | $74,230 | $35.69 |
| 2 | Manufacturing | $73,723 | $35.44 |
| 3 | Media | $62,531 | $30.06 |
| 4 | Professional | $59,982 | $28.84 |
High paying customer care consultant jobs
Customer care consultant salary trends
The average customer care consultant salary has risen by $8,586 over the last ten years. In 2014, the average customer care consultant earned $50,343 annually, but today, they earn $58,929 a year. That works out to a 11% change in pay for customer care consultants over the last decade.
Compare customer care consultant salaries for cities or states with the national average over time.
Average customer care consultant salary over time
Compare customer care consultant salaries for individual cities or states with the national average.
Customer care consultant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $58,900 | $28.33 | +3.1% |
| 2024 | $57,100 | $27.45 | +2.8% |
| 2023 | $55,500 | $26.69 | +2.5% |
| 2022 | $54,100 | $26.01 | +1.8% |
| 2021 | $53,100 | $25.54 | +1.8% |
Recently added customer care consultant salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Curo Health Services | Hospice Care Consultant | Warwick, RI | 06/29/2025 | $68,000 |
| Curo Health Services | Hospice Care Consultant | Rowe, MA | 06/29/2025 | $65,000 |
| Gentiva Hospice | Hospice Care Consultant | San Jose, CA | 06/29/2025 | $72,090 |
| Gentiva Hospice | Hospice Care Consultant | Saint Paul, MN | 06/29/2025 | $64,995 |
| Ulta Beauty, Inc. | Skin Care Consultant | Porterville, CA | 06/25/2025 | $37,566 |
| Ulta Beauty, Inc. | Skin Care Consultant | Fine, NY | 06/25/2025 | $37,566 |
| Ulta Beauty, Inc. | Skin Care Consultant | West Long Branch, NJ | 06/25/2025 | $37,566 |
| First Advantage | Affordable Care ACT (ACA) Consultant | Atlanta, GA | 06/21/2025 | $60,000 |
| Ally Financial | Consultant-Customer Care (Credit Bureau) | Noma, FL | 06/19/2025 | $47,840 |
| CVS Health | Consultant Pharmacist-Long Term Care | Spartanburg, SC | 06/19/2025 | $106,200 |
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