Customer service agent jobs in Johns Creek, GA - 1,730 jobs
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Head of Customer Growth & Data Platforms
Inspire Brands, Inc. 4.3
Customer service agent job in Atlanta, GA
A leading multi-brand restaurant company is seeking a Director of Product - Customer Growth and Data Platforms in Atlanta, Georgia. This role involves strategizing and managing the customer and marketing data product ecosystem, leading a team, and collaborating across functions to drive measurable business impact. Candidates should have significant experience in product management, Martech stack, and team leadership. The position also emphasizes innovation through technology adoption.
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$25k-31k yearly est. 5d ago
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Customer Experience Specialist
Visionaire Partners 4.1
Customer service agent job in Atlanta, GA
Analyst, Online CX (Qualtrics)
Great opportunity to join a fast-paced, collaborative team environment with a large, well-established company!
In this role, you'll support a Customer Experience (CX) team focused on the Voice of Customer (VoC). You will field incoming requests from cross-functional partner teams and will spend most of your time working in the Qualtrics platform to design, launch, and manage online surveys. You will contribute to building a best-in-class customer experience to improve conversion, drive traffic, and grow sales.
This is a 10-month contract (potential to extend or convert to perm).
Work a hybrid schedule (4 days onsite & 1 day remote) in the Vinings.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, & dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short/long term disability, critical illness, hospital indemnity, accident coverage, and both Medical/Dependent Care FSAs.
RESPONSIBILITIES:
Design, build, launch, & manage online surveys using the Qualtrics platform
Develop dashboards & deliver actionable reporting and insights to leadership
Collaborate with cross-functional partners to gather requirements & support business objectives
REQUIRED SKILLS:
2+ years of experience using Qualtrics, including survey creation & dashboarding
Retail or E-commerce industry experience (will also consider other customer-facing industries)
Proficiency in basic Excel functions
Strong written & verbal communication skills
Bachelor's Degree
W2 ONLY; NO 3rd Parties or Visa Sponsorship
$30k-40k yearly est. 14h ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer service agent job in Kennesaw, GA
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$29k-33k yearly est. 4d ago
Customer Service Representative
CRG 4.7
Customer service agent job in Marietta, GA
Duration: 26 Weeks, contract to hire
Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed.
Pay Rate: $17.50/hr
JOB DESCRIPTION
As a CustomerService Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customerservice skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
$17.5 hourly 4d ago
Sr. Customer Service Rep
Visa 4.5
Customer service agent job in Atlanta, GA
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Verifi, Inc., a Visa company, is currently hiring for a collaborative team-oriented Senior CustomerService Rep to support our clients. In this role, you will be responsible for developing creative solutions by researching and responding to basic and complex inquiries from internal and external clients regarding Verifi business unit's dispute products and services.
Essential Functions:
Setting up, maintaining, and deactivating all service configurations for new and existing clients.
Researching, tracking, and communicating issues identified by internal monitoring alerts related to Verifi services.
Responding appropriately and timely to inquiries from internal and external clients (merchants, partners and issuers) to ensure department SLAs and client expectations are met.
Troubleshooting problems identified by external or internal clients and collaborating with various business teams to address and resolve issues identified.
Creating client communications, including but not limited to standard maintenance notifications and Incident Reports.
Rotating on-call coverage.
Additional duties may be assigned as required.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Office hours are Friday - Tuesday 8am-5pm
Qualifications
Basic Qualifications:
Must have a High School diploma or equivalent or relevant work experience.
Preferred Qualifications:
2+ years' experience in a B2B client or merchant services environment setting up, maintaining and deactivating service configurations, including communicating technical issues between external clients and internal technology teams.
2+ years' experience in a CNP (card not present) environment, including understanding of CNP transaction lifecycle.
2+ years' experience handling on-call escalations outside standard business hours.
Experience analyzing large amounts of data to identify trending metrics, potential system, or product enhancements, and/or overall product success.
Background researching, tracking, and communicating issues identified by external and internal clients.
Experience troubleshooting issues using monitoring tools, such as Grafana or Interna for email alerts.
Understanding of and ability to meet department Service Level Agreements (SLA).
Flexible to work weekends, evenings, and holidays, along with being on-call, as scheduled.
Ability to work independently while monitoring multiple systems or collaboratively to help reduce resolution time or client impact.
Proficiency in MS Office, specifically Excel.
Experience identifying opportunities for potential client upsells or contract extensions.
Experience with using Salesforce classic/Microsoft Dynamics, including case management and reporting features.
Experience reviewing HTML and API logs.
Additional Information
Work Hours:Could be Friday - Tuesday.
Travel Requirements:This position requires travel5-10% of the time.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this positionis $45,200 to $58,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
$45.2k-58.8k yearly 4d ago
Indirect Sourcing Representative
Arclin 4.2
Customer service agent job in Alpharetta, GA
Indirect Sourcing Representative, Alpharetta, GA
Arclin USA is currently looking for an Indirect Sourcing Representative to join our Procurement team at our corporate office. Reporting into the Procurement Manager, this position is responsible for execution of established procurement strategies to support our organization with procuring high-quality, cost effective raw materials and services.
Are you a detail-oriented sourcing professional who thrives on executing value-driven sourcing events and managing supplier relationships?
Do you enjoy working with cross-functional teams to deliver quality, service, and savings?
WHO WE ARE
At Arclin, satisfying the changing needs of our customers is at the center of everything we do. We provide innovative, value-added bonding and surfacing solutions for the engineered materials markets and agricultural/natural resources applications. Our mission rests on three key principles: Trust, Value, and Innovation. Learn more about us at our website. With nearly 1,000 employees across 15 production sites in North America, we're a team dedicated to continuous improvement, operational excellence, and employee growth.
WHAT YOU'LL DO
As an Indirect Sourcing Representative, you'll be a key enabler of Arclin's indirect procurement strategies. You'll support sourcing execution across capital and indirect categories-including MRO, services, and general supplies-working alongside Category Managers, Buyers, and site teams.
You'll lead and support sourcing activities, manage RFx processes, and collaborate with internal stakeholders and suppliers to ensure effective and compliant purchasing. Your work will directly impact cost management, supply reliability, and overall operational success.
Key Responsibilities:
Execute sourcing events (RFQs, RFPs, e-auctions) and evaluate supplier responses in coordination with category leads.
Identify qualified suppliers and manage competitive bidding processes.
Analyze total cost of ownership (TCO), supplier performance, and cost trends to inform purchasing decisions.
Support capital project and operational teams in meeting procurement milestones and deliverables.
Collaborate with site stakeholders and Buyers to ensure purchasing needs are understood and addressed.
Support efforts across the breadth of Procurement as needed including Energy and Direct Procurement.
Facilitate supplier onboarding, risk assessments, and contract routing processes.
Support development and reporting of category performance metrics.
Help implement new supply agreements and ensure supplier compliance with terms and expectations.
Maintain sourcing records and documentation in ERP/procurement systems.
WHAT YOU'LL NEED TO SUCCEED
3+ years of sourcing, supply chain, or procurement experience, preferably in manufacturing or capital project environments.
Working knowledge of RFx processes, vendor evaluation, and negotiation basics.
ERP experience (JD Edwards preferred) and proficiency with Excel or BI tools for data analysis.
Strong communication and organization skills; able to manage multiple tasks with attention to detail.
Familiarity with indirect categories such as MRO, facilities, or services is a plus.
Collaborative team player with initiative and a customer-focused mindset.
Associate's or Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience).
WHY JOIN US?
You'll join a dynamic and growing procurement team that plays a vital role in enabling Arclin's performance. We offer opportunities to expand your sourcing expertise, contribute to strategic initiatives, and grow within a collaborative and mission-driven company.
$27k-32k yearly est. 14h ago
Branch Customer Service Rep - Morrow, GA
The Auto Club Group 4.2
Customer service agent job in Morrow, GA
Why Choose a Career with the AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Branch CustomerService Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
A DAY IN THE LIFE of a Branch CustomerService Representative
The Auto Club Group is seeking prospective Branch CustomerService Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information
Respond to customer inquiries and refer to senior staff or agent when appropriate
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch CustomerService Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
High School Diploma or equivalent
Work Experience:
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customerservice goals
Successful candidates will possess:
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customerservice (on phone or in person) and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customerservice environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$19 hourly 2d ago
Customer Service Agent
TBI Airport Management Inc. 4.3
Customer service agent job in Atlanta, GA
Job DescriptionDescription:
Full time position
Starting rate: $19.00
Benefits package available
General Responsibilities:
The role of the CustomerServiceAgent is to provide the highest level of customerservice to passengers, the public and employees within Concourse E and F. CustomerServiceAgents will provide assistance or information as passengers proceed through the International/Domestic Terminals at HJAIA. This includes Customs and Immigration areas, as well as, Transportation Security Administration (TSA) Checkpoints.
Major Responsibilities and Functions:
Provide airport and passenger information to facilitate the efficient movement of passengers through Security Checkpoints.
Assist passengers at various locations throughout Concourses E and F.
Provide assistance to incoming international passengers with Automated Passport Control Kiosk.
Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information.
Create a dependable and efficient communication system catering to the public, airline tenants and Customs and Border Protection officers.
Provide information and assistance to employees and passengers, as required.
Other duties as assigned.
Requirements:
Qualifications:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Skill in effective oral and written communication.
Ability to establish and maintain good working relationships with other TBI employees, airline employees and Customs and Border Protection officers.
Physical Effort:
Walking and standing for extended periods of time is required throughout the course of daily activities. Ensure that pedestrian traffic is moving and unobstructed.
Mental Effort:
Position involves sensitive encounters with passengers, airline employees and Customs and Border Protection officers and requires a sense of responsibility to provide the most accurate information. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanor under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs.
$19 hourly 17d ago
Customer Success Representative
Smarsh 4.6
Customer service agent job in Atlanta, GA
Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute?
Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets
Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met.
What will you bring?
1+ years' experience with customerservice, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent communication, listening, influencing, and training skills
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills
Experience using Salesforce or equivalent CRM solution is a plus
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
$44k-73k yearly est. 8d ago
Customer Service Agent
GAT 3.8
Customer service agent job in Hapeville, GA
As a customerserviceagent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$21k-27k yearly est. 7d ago
Customer Acquisition Expert
Lumina Agency 3.0
Customer service agent job in Atlanta, GA
Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace.
Job Description
We are seeking a Customer Acquisition Expert to join our Atlanta team. This role is ideal for a motivated professional who thrives in a results-oriented environment and enjoys building meaningful connections with potential customers.
As a Customer Acquisition Expert, you will play a key role in expanding our client base by executing acquisition strategies, engaging new prospects, and supporting long-term growth initiatives. This position offers clear advancement opportunities and exposure to strategic business development practices.
Key Responsibilities
Execute customer acquisition strategies aligned with company growth objectives
Identify and engage prospective customers through direct outreach and relationship-building efforts
Maintain accurate records of interactions and progress within internal systems
Collaborate with internal teams to refine messaging and improve acquisition performance
Monitor results and contribute insights to optimize outreach and conversion processes
Represent the company professionally in all customer-facing interactions
Qualifications
Strong communication and interpersonal skills
Ability to work independently while contributing effectively to a team environment
Results-driven mindset with attention to detail and organization
Problem-solving abilities and adaptability in a fast-paced setting
Professional demeanor and strong work ethic
Willingness to learn and grow within a structured career path
Additional Information
Competitive salary ($52,000 - $56,000 annually)
Clear growth and advancement opportunities
Ongoing training and professional development
Supportive and performance-driven work environment
Stable full-time position with long-term career potential
$52k-56k yearly 3d ago
Customer Relationship Executive
Steampunk
Customer service agent job in Atlanta, GA
The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
Contributions
Contributions
First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
Qualifications
Specific qualifications of the ideal candidate include the following:
Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
Minimum of 6 years experience in IT, preferably in business development or sales
Demonstrated experience in navigating Federal acquisitions processes successfully
Successful track record of identifying and closing opportunities
Strong organization, presentation and planning skills and experience
Excellent written/verbal communication skills
Ability to manage multiple priorities in a fast-paced, high growth environment
Candidate will reside within the Atlanta, GA area
PERSONAL STYLE
Self-motivated, confident and entrepreneurial.
Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
Intellectual strength, with a disruptive thought process and a unique perspective.
High moral values, confidence, humility, integrity
Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Department of State and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit *************************
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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$25k-54k yearly est. Auto-Apply 60d+ ago
Part Time Customer Care
Zifty
Customer service agent job in Decatur, GA
Be a part of our award-winning customer care team! Zifty has a part-time opening that averages 25 hours a week that is based in downtown Decatur, GA. This is an in person position.
Enjoy working Monday-Friday 10am-3pm. PTO is also offered.
The Job
Answer incoming calls and emails
Assist customers and delivery clients with their accounts
Assist drivers on routes as questions or concerns arise
Assist in getting orders claimed in a timely basis
Work in office at our HQ in Downtown Decatur.
The Requirements
Customerservice experience
Excellent verbal and written communication skills
Sense of urgency
Work independently and as part of a team
Ability to navigate your way around a computer
Two professional references must be provided on resume
$25k-54k yearly est. Auto-Apply 60d+ ago
Customer Service Agent
Remote Career 4.1
Customer service agent job in Atlanta, GA
CustomerServiceAgent - Remote Data Entry Clerk
This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits:
Excellent weekly pay
Safe work environment
Multiple shifts are readily available from early morning to night and no experience is needed.
You will have sufficient opportunity for growth
Part-time readily available - select the days you want to work
A dedication to promote from within
Responsibilities:
Must be able to perform duties with or without sensible accommodation
Perform all other responsibilities as appointed
Assist in developing a positive, professional and safe workplace
Qualifications:
No experience, Willing to train
Ability to work within recognized turnaround times
Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks
Ability to translate and apply company policies and procedures
Excellent verbal and written communication skills
Ability to work both independently and within a team environment
Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way
$21k-27k yearly est. 60d+ ago
Transportation Call Center Contact Agent
360 It Professionals 3.6
Customer service agent job in Atlanta, GA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.
Qualifications
3+ years' work experience (minimum) … 5+ years preferred:
Excellent command on English and Spanish Language
Strong customerservice skills and phone etiquette.
Must have clean criminal record with the ability to pass finger-print background check.
Provide support for IT projects-installation of software on machines and mobiles.
Additional Information
Vikas Kumar
vikas.kumar(@)360itpro.com
$25k-29k yearly est. 60d+ ago
Customer Relations Specialist / Retail Administrator (Customer Care opportunity in Cartersville / Canton, GA; competitive pay and benefits; stability)
Blossman Gas Jobs 4.3
Customer service agent job in Cartersville, GA
Are you looking for a growing, but stable company in which to build a career in the Cartersville / Canton, GA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist at our growing, retail location in the Cartersville / Cassville, GA area. We are America's largest, independent propane company with more than 80 locations in 12 states. Due to our culture, these positions have very little turnover.
Our Customer Relations Specialists are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling.
Key qualifications include:
High school diploma required; some college or earned degree helpful
Professional, friendly demeanor; enjoy helping people; comfort with recommending products and solutions
Ability to work regularly in a fast-paced, retail setting
Solid computer skills and the ability to learn new software
Reliable; solid work ethic
Desire to work M-F from 8-5 with limited overtime
Pass pre-employment background check, drug screening, and other pre-employment steps
*Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important.
Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w match and bonus opportunities are included. Ongoing training and a solid company culture await you!
If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration.
Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted.
Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.
$30k-38k yearly est. 60d+ ago
Field Services Dispatcher
Pirtek Peachtree
Customer service agent job in Peachtree City, GA
Job DescriptionBenefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Training & development
Vision insurance
Dispatcher / Operations Coordinator Mobile Services
We are seeking an experienced Dispatcher / Operations Coordinator to support a fast-paced mobile services operation. This role is critical to coordinating field technicians, managing incoming service requests, and ensuring timely, professional service delivery.
This position requires prior experience dispatching for a mobile or field services business.
Key Responsibilities
Receive, prioritize, and dispatch service calls across multiple territories
Coordinate daily technician schedules to maximize efficiency and response time
Monitor active jobs and adjust assignments as conditions change
Communicate with customers regarding service status and estimated arrival times
Enter and maintain accurate service information in dispatch/CRM systems
Provide day-to-day guidance to technicians on schedules and priorities
Escalate service issues, delays, or customer concerns to management
Participate in a rotating after-hours on-call schedule shared with two other employees
Required Qualifications
Prior experience dispatching for a mobile or field services business
(e.g., field service, mobile repair, utilities, trades, logistics, or similar)
Experience coordinating technicians who travel to customer locations
Strong organizational, multitasking, and decision-making skills
Excellent verbal and written communication skills
Proficiency with dispatch, scheduling, or CRM software
Ability to remain calm and professional in high-pressure or emergency situations
Preferred Qualifications
Experience supporting emergency or after-hours service operations
Prior lead, coordinator, or supervisory experience
Familiarity with service metrics, response time tracking, or workload balancing
Schedule & Classification
Full-time, hourly (non-exempt) position
On-site at our Tyrone, GA location
Standard business hours plus rotating after-hours on-call duty
Overtime eligible in accordance with federal and Georgia law
Compensation & Benefits
Hourly pay range: $20.00 $26.00 per hour, based on experience and qualifications
Overtime eligibility
Additional compensation for after-hours on-call participation, including stipend and call-in pay
Stable, long-term opportunity in a service-driven operation
Important Note to Applicants
This role supports a mobile, multi-territory service operation. Candidates without prior mobile-service dispatch experience will not be considered.
Applicants will be asked to describe prior mobile-service dispatch experience during the application process.
This position is not call-center dispatch; hands-on field service coordination experience is required
$20-26 hourly 10d ago
Call Center Operator
Intralot Inc.
Customer service agent job in Duluth, GA
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for all Shifts including nights and weekends.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customerservice experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities:
Knowledge of tracking software
Technical customerservice skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities:
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages (inbound/outbound) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
$24k-32k yearly est. Auto-Apply 11d ago
Art Show Customer Service
Artome 4.0
Customer service agent job in Marietta, GA
Are you a creative and passionate individual with a love for art and a heart for making a difference in young lives? Artome School Art Shows is excited to offer an opportunity for you to join our team as a Full or Part\-Time Art Show Manager. If you have an affinity for artistic expression and enjoy working with children, you can play a vital role in creating unforgettable art show experiences for schools and their communities, all while enjoying the flexibility of a part\-time schedule that fits your lifestyle.
If you're an enthusiastic individual who wants to make an impact, and explore your passion for art and working with children, apply today! Join us in creating art show experiences that leave a lasting impression on schools and their communities! We look forward to receiving your application and discussing the possibility of you joining our team.
Requirements Responsibilities:
Join a dynamic team to load and unload art show materials, ensuring everything is set for transportation.
Safely travel to various preschools, elementary, and middle schools using company\-provided trucks.
Lead a team that sets up and breaks down art shows at schools, creating appealing and organized displays.
Utilize your passion for art and children as you assist attendees in finding their children's artwork, making the event truly special.
Showcase your excellent customerservice skills by guiding parents, family, and friends through the check\-out process.
Contribute your attention to detail to maintain accurate inventory records before and after each art show.
Take charge in addressing any on\-site challenges alongside colleagues, ensuring the success of the event.
Uphold our company's standards of professionalism while fostering positive interactions with school staff, attendees, and peers.
Paid in\-state and out\-of\-state travel available for selected events.
Qualifications:
Passion for art and\/or working with children
High school diploma or equivalent
Prior experience in event management, customerservice, or related roles is a plus
Physical ability to handle art show materials, including frames and artwork (up to 35 lbs)
Excellent communication and interpersonal skills
Strong organizational abilities, attention to detail, and time management
Independent and team\-oriented work approach
Valid driver's license with a clean driving record
Flexibility to work weekends and occasional travel
Enthusiasm for contributing to educational fundraising initiatives
Benefits
Competitive pay
Comprehensive training and ongoing support
Opportunity to engage with your passion for art and children
Flexible part\-time schedule tailored to your availability
Positive and collaborative work environment
Potential for personal and professional growth within our company
​ Paid in\-state and out\-of\-state travel available for selected events
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$15 hourly 60d+ ago
Passenger Service Agent
Maximus Global Services 4.3
Customer service agent job in Atlanta, GA
Summary/Objective Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customerservice and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
Competencies
Teamwork Orientation
Stress Management
Ethical Conduct
Good Communication
Customer/Client Focus
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates at an airport setting (inside terminal).
Physical Demands
This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or GED.
Additional Eligibility Qualifications
Must exhibit exceptional customerservice
As a condition of employment, employee must successfully complete a background investigation.
Must be able to read, write and speak English, Hindu or Arabic.
Maintain a relationship with both employees and clients
Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Must be able to read and understand all operating and airport procedures and instructions.
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
How much does a customer service agent earn in Johns Creek, GA?
The average customer service agent in Johns Creek, GA earns between $18,000 and $30,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Johns Creek, GA
$23,000
What are the biggest employers of Customer Service Agents in Johns Creek, GA?
The biggest employers of Customer Service Agents in Johns Creek, GA are: