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The differences between customer service and drivers and customer service associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service and driver has an average salary of $35,518, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a customer service and driver include customer service, CDL and DOT. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Customer Service And Driver | Customer Service Associate | |
| Yearly salary | $35,518 | $31,709 |
| Hourly rate | $17.08 | $15.24 |
| Growth rate | 11% | -4% |
| Number of jobs | 465,140 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | High School Diploma, 39% | Bachelor's Degree, 35% |
| Average age | 48 | 40 |
| Years of experience | - | 12 |
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Customer service and drivers and customer service associates have different pay scales, as shown below.
| Customer Service And Driver | Customer Service Associate | |
| Average salary | $35,518 | $31,709 |
| Salary range | Between $28,000 And $44,000 | Between $24,000 And $40,000 |
| Highest paying City | Concord, CA | Richmond, CA |
| Highest paying state | Alaska | California |
| Best paying company | Andersen | Fidelity Investments |
| Best paying industry | Transportation | Finance |
There are a few differences between a customer service and driver and a customer service associate in terms of educational background:
| Customer Service And Driver | Customer Service Associate | |
| Most common degree | High School Diploma, 39% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and drivers' and customer service associates' demographics:
| Customer Service And Driver | Customer Service Associate | |
| Average age | 48 | 40 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 4% | 7% |