Sales and Retention Representatives
Customer service representative job in The Woodlands, TX
Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth. Key Responsibilities:
Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members.
Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention.
Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership.
Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process.
Maintain expert-level knowledge of all membership benefits, tiers, and offers.
High volume calls
Qualifications:
5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention.
Exceptional phone and professional written communication skills.
Strong background in sales and customer retention.
Experience with a subscription-based business model is highly preferred.
Demonstrated experience working with executive-level clientele.
Highly self-motivated with a strong work ethic and a results-oriented mindset.
Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving.
Ability to thrive both independently and collaboratively within a fast-paced team environment.
HOUWD51
Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.
Customer Accounts Advisor
Customer service representative job in Houston, TX
The salary range for this role is $14.25 to $15.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Enrollment Specialist - In Office
Customer service representative job in Plum Grove, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Inside Sales Representative
Customer service representative job in Conroe, TX
Employment Type: Full-Time
About Us
Since 2009, TRS Roofing Systems has been helping businesses protect their most valuable assets with durable, energy-efficient commercial roofing solutions. From warehouses and offices to retail spaces and industrial facilities, we deliver systems that combine long-term performance with sustainability.
The Opportunity
We're looking for a Inside Sales Representative who thrives on building relationships and driving growth. In this role, you'll drive new opportunities and strengthen client relationships that fuel our continued growth in the commercial roofing market.
What You'll Do
Manage and update lead pipelines to ensure accurate records and strategic follow-up.
Build lasting client relationships through phone, email, and in-person engagement.
Drive project wins and long-term client relationships by following up on tailored proposals and bids.
Use sales analytics to refine outreach strategies and target high-potential opportunities.
Research market conditions, competitor activity, and industry trends to uncover growth opportunities.
Collaborate with colleagues to design and execute business development strategies.
Partner with internal teams to deliver compelling proposals and bid packages.
What We're Looking For
Required:
2+ years of experience in a sales role
Excellent communication and negotiation skills with a client-first mindset
Strong collaboration and interpersonal skills across teams
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Preferred:
Experience with CRM platforms
Background in commercial roofing, construction, or related industries
Why Join Us
Competitive salary plus performance-based bonuses
Comprehensive benefits package, including health insurance, 401(k), and paid time off
A chance to make a direct impact on a growing company and an expanding market
Inside Sales Representative
Customer service representative job in Houston, TX
Our client is a well-established plumbing supplies company, with over 35 locations in the state. They are currently looking to hire an Inside Sales Representative to assist customers with in-depth product knowledge and ensure quality service.
The Inside Sales Representative will provide exceptional service, process sales transactions, and ensure that client needs are met efficiently and accurately. This role requires strong customer service skills, product knowledge, and the ability to thrivein a fast-paced work environment.
This Role Offers:
Competitive annual base salary, a comprehensive benefits program, including medical, dental, and vision insurance with prescription coverage.
401(k) and retirement cash account plans to help you save for the future.
Life insurance coverageto provide financialsecurity for you and your loved ones.
Pre-tax flexible spendingaccounts for healthcare and dependent care expenses.
Well-establishedcompany with ample opportunity for professional growth.
Focus:
Engage and support customers throughout their purchasing journey, providing exceptional service and guidance.
Efficiently process sales orders, ensuring precision and attention to detail.
Offer customers comprehensive and up-to-date information about product specifications and pricing, empowering them to make informed decisions.
Collaborate with the team to deliver outstanding customer service, handling phone inquiries and addressing customer needs with enthusiasm and expertise.
Maintain a visually appealing and well-stocked displayarea, showcasing diverse range of plumbing suppliesand ensuring customers have easy accessto what they need.
Prepare orders for delivery with utmost accuracy,ensuring items are carefully selected and properly packaged for shipment.
Adhere to company policies when processing cash sale returns and efficiently manage refund paperwork.
Sustain a well-kept and hospitable counterarea, cultivating an inviting environment that amplifies the overall customer experience.
SkillSet:
Completion of high school or an equivalent level of education.
1+ years of wholesale distribution and plumbing industryexperience.
Excellent customer service and communication skills, and strong relationship- building abilities.
Capability to assesscustomer needs, proposeprofitable resolutions, and skillfully concluding sales transactions.
Ability to safely maneuvera forklift and handle diversematerial-handling equipment.
In-depth understanding of the product line or the capability to quickly gain comprehensive knowledge.
Ability to navigate essentialcomputer functions, along with workingknowledge of Microsoft Office suite.
Demonstrate a proactive attitudeand willingness to support team members in various tasks as needed.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in sales C business development recruiting. We have a strongtrack record of finding top-performing talent in areas such as sales leadership, account management, and business development strategy. Learn more at bit.ly/3NNY1wM
Inside Sales Representative
Customer service representative job in Houston, TX
Allied Title & Escrow is one of the fastest-growing title companies in the country, expanding rapidly across 12+ states. We are looking for a motivated, professional, and relationship-driven Sales Representative to join our Houston team. This role focuses on converting warm title leads by educating clients on the Allied difference and ensuring smooth title processing from contract to close.
This is an ideal position for someone who thrives on phone interaction, enjoys helping clients navigate the home-buying process, and wants to grow their career with a company known for exceptional service-backed by more than 15,000 five-star reviews.
You'll work closely with our Growth Manager in this position and will be pivotal to the growth of the company.
Day-to-Day Job Responsibilities
The Sales Representative will be responsible for lead outreach, inbound call handling, and guiding clients through the benefits of using Allied Title & Escrow. You will serve as a key communicator for buyers, sellers, and agents, helping convert warm title opportunities into closed transactions.
Daily expectations include:
Make 30-40 outbound calls per day to warm leads, clients, and agents regarding title insurance needs.
Receive incoming calls from clients inquiring about title, escrow, or contract questions.
Clearly explain Allied's value proposition, including our customer-experience-driven approach and industry-leading service record.
Track and follow up with leads to ensure they capitalize on available title discounts, prepaid title products, or incentives.
Document all outreach and client interactions in CRM systems to ensure accurate and timely tracking.
Identify opportunities to educate consumers about Allied's services, process timelines, and benefits.
Assist with general customer service needs, including answering questions about contracts, next steps, and title processes.
Maintain a high standard of professionalism and communication while representing Allied Title.
What We're Looking For
1-2 years of experience in sales or customer service.
Strong communication skills and a natural ability to build rapport over the phone.
Highly organized, dependable, and comfortable managing multiple ongoing conversations and follow-ups.
Experience with CRM tools or sales-tracking software.
Ability to work hybrid from our Houston office.
A self-motivated, positive attitude with a desire to hit goals and contribute to team success.
Reliable transportation for occasional in-person meetings or trainings.
About Us
In 2016, we noticed that the title industry was outdated and didn't prioritize the customer. We knew we could do better. We set out to create a closing experience that celebrates homeownership the way it should be.
What started as one office and two employees in the D.C. area has grown into 50+ team members across 12 states, earning 15,000+ five-star reviews along the way. We are proud of the service, culture, and innovation we've built-and we're just getting started.
Vision: To be the BEST, not the biggest, title company there is.
Customer Experience Consultant - 100% Commission (TSG-20251204-047)
Customer service representative job in Houston, TX
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
Client Retention
Customer service representative job in Houston, TX
As a Client Retention Associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm's mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team.
As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines.
Responsibilities
• Account management of existing clients
• Proactively reach out to inactive clients to rekindle relationships and encourage their return
• Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide
• Schedule client meetings, conference calls and follow-up appointments with great attention to detail
• Track outstanding proposals and follow-up with clients until proposal is signed
• Maintain client relationship management (CRM) database
Qualifications
• Bachelor's degree required
• Preferred 1+ year of experience in a fast-paced, consultative sales role
• Results-oriented, competitive, and driven to achieve activity and revenue goals
• Dynamic verbal communication, robust active listening, and excellent presentation and writing skills
• High sense of urgency with the ability to meet deadlines and changing priorities
• Collaborative and team focused
• Receptiveness to performance feedback within a team environment is essential
• Proficiency with Microsoft Office Suite and other relevant software applications
• Candidate must reside or relocate to Houston, TX
alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more!
Do Work That Matters. Alliant
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Auto-ApplyP/T Call Center Operator Anticipated
Customer service representative job in Conroe, TX
To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed.
* Handle questions and requests that fall within level of responsibility.
* Access automated Transportation routes and reports to provide route information as appropriate.
* Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc.
* Assist in radio dispatching to bus drivers.
* Efficiently and effectively maintain a call log for each call received.
* Maintain excellent attendance.
* Maintain confidentiality of information.
* Other duties as assigned.
EXPERIENCE: QUALIFICATIONS:
Education/Certification:
* High School Diploma or GED
Special Knowledge/Skills:
* Ability to communicate effectively with others in a patient and cooperative manner
* Ability to communicate professionally on radio
* Working knowledge of Microsoft Windows
* Able to communicate and work with bus drivers/monitors on routing needs
* Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc)
* Must have excellent phone etiquette
* Must have a positive attitude with the ability to work as a team player
CONTACT INFORMATION:
Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces.
APPLY TO:
To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please.
SALARY:
Minimum hourly rate - $13.70
DAYS: 236 START DATE: 2025-2026 School Year
Order Fulfillment Representative
Customer service representative job in Houston, TX
Purpose of Role
The Order Fulfilment Representative (OFR) manages the day to day relationship with the customer/dealer, responding to their inquiries and providing prompt and accurate information regarding Tait product and services as well as processing standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing. The OFR will manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction includes planning, coordinating and monitoring logistics operations such as warehousing, inventory, transportation. This is a key role working closely with customers to build trusting relationships and provide a high standard of service while ensuring smooth operations aiming for maximum efficiency. Communication skills are a must along with efficient record-keeping abilities and a customer-oriented approach.
Scope of the Role
Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements.
Process all customer orders in a timely manner in the ERP system using the appropriate order type.
Ensure contract review (where required) is complete and that commercial team approval is sent.
Check availability of Tait product and third party supplier, raising purchase orders where appropriate.
Plan and coordinate orders, to ensure orders deliverables are met.
Communicate any production delays and revise dates to customers and management.
Provide information to management and other interested parties on order history and current orders.
Confirm orders and delivery dates back to the customers.
Coordinate ERP corrections with product/pricing teams.
Maintain and update filing system for both outstanding and shipped orders.
Resolve any shipment discrepancies, damages, or errors during the course of a delivery.
Invoice customers in ERP and send invoices to appropriate party and copy finance team.
Process credit and material returns with proper approvals in a timely manner.
Provide regular progress reporting to both the sales team and management on status of orders.
Provide support, follow up and backup (where required) to the sales team.
Provide backup (as required) for receipting repairs upon arrival for store.
Validate repair induction requests and initiate documents/updates.
Manage and tracks repairs (customer and internal) through the repair cycle.
Provide updates to the master repair tracking list with current status and issues.
Manage ERP system to extract customer delivery dates for warranty requirements.
Apprise repair team of issues/special requirements status and warranty entitlements.
Resolve information deficiencies and updates system with data as appropriate.
Create accurate and complete ERP quotations for billable repairs when required.
Validate work completion for repair orders before closure and invoicing.
Rectify problems such as damages, shortages and non-conformance to specifications.
Monitor repair cycle time to meet performance metrics.
Generate reports from company system, review data, and assist with monthly reports.
Compile and distribute weekly serial number report to primary customers and answer any questions.
Compile and distribute weekly order tracking report to customers and answer any questions.
Manage demo equipment to ensure that the correct product meets requirements of evaluation.
Assist standardizing work processes within ERP for logistics.
Prepare expenditure requests for Tait and third party to fulfill customer service orders.
Provide purchase orders to vendors along with Tait T&Cs.
Receipt in goods/services to allow payables to process payments.
Dispatching and Export Documentation
Prepare required export documentation in accordance with the sales order requirements.
Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned.
Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines.
Organise shipments (when required) by processing pickings lists and liaising with dispatch.
Work with freight companies to expedite & track shipments and resolve issues.
Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP.
Daily purchase components required for repair from TL or Third party companies.
Daily purchase safety stock converted through ERP requisitions.
Sales and Customer Support
First point of contact for all customer inquiries product availability, pricing, delivery, and repairs.
Maintain a day to day contact with all relevant people in the appropriate sales regions.
Investigate and solve customer and supplier problems.
Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager
Update and maintain the ERP in an accurate manner for the customer's orders.
Preparation of quotations and coordination of tender documents to ensure deadlines are met.
Follow up with customers for any outstanding repair quotations and advise repair team.
Follow-up with customer's order quotations to secure orders or establish reason why lost.
Regular calls with customers for support and to encourage new sales.
Work with accounts team to monitor customer payments.
Opening/maintaining/closing electronic job files and records.
Take an active role in looking for improvement opportunities in procedures and customer service.
Team Member Responsibilities
In consultation with your Manager:
Establish the most appropriate work and project related goals for you personally.
Ensure that these goals can be directly related to the team plan and our own development needs.
Break these goals down into specific, measurable and achievable objectives for yourself.
Demonstrate habit of making plans, taking action and learning from those plans and actions.
Work with your Manager to annually produce your Personal Development Plan and review regularly.
Accomplish assigned duties in accordance with ISO processes.
Raise tickets in quality tool capturing customer issues and assist with corrective action as required.
Performance Measurements
Acknowledge customer orders within two (2) hours.
Process customer's standard sales orders on ERP within eight (8) business hours and provide order confirmation to customer with planned delivery dates within sixteen (16) business hours (non-standard products or new packages measured separately.)
Process customer's repair and return orders within four (4) business hours.
Process orders with 99% accuracy for pricing and product.
Sales orders delivered in full and on time (IFOT) with 99% accuracy.
Repair orders delivered in full and on time (IFOT) with 98% accuracy.
Invoice customers within eight (8) hours of availability to process.
Bilingual Customer Retention Specialist
Customer service representative job in Houston, TX
Job Details Houston, TX Full Time $18.00 Hourly Day SalesDescription
We are seeking a detail-oriented Customer Retention Specialist. This position is responsible for researching account activity, resolving past due balances, and maintaining strong relationships with our customers. The ideal candidate will act as the first point of contact for clients with billing concerns or those considering cancellation of services.
In addition to account management, this position will also coordinate with field representatives on retention and cancellation efforts, serving as the main point of contact for all cancellation requests. The representative will assign and route tasks within the department to ensure timely completion and proper follow-up on customer service and retention matters.
Key Responsibilities - Collections
Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment or correct errors.
Handle 80-100 outbound and inbound calls daily.
Negotiate and monitor payment plans according to company policy.
Research and resolve collection disputes professionally and efficiently.
Maintain accurate records and detailed notes for all delinquent accounts.
Manage bankruptcy accounts in compliance with procedures.
Process and resolve returned (NSF) transactions.
Prepare and file legal documents and attend court proceedings when required.
Key Responsibilities - Retention
Communicate with customers at risk of canceling services or those who have requested cancellation.
Address and resolve customer complaints to improve satisfaction and prevent cancellations.
Serve as the primary contact for all cancellations, coordinating efforts with field representatives and routing assignments to ensure smooth completion of all related tasks.
Manage the service termination process, including cancellations and container removals, after approvals.
Process and manage service agreement renewals and modifications.
Gather and report customer insights to the service team.
Stay current on industry trends, competitor activity, and potential business opportunities.
Build positive, trust-based relationships with customers to support retention goals.
Qualifications Required Qualifications
Bilingual (English/Spanish) - fluent in both written and verbal communication.
Excellent communication, time management, and organizational skills.
Strong leadership and coordination abilities; capable of directing team tasks and follow-ups.
Self-motivated team player with strong attention to detail.
Proficient in Microsoft Excel and Word.
Knowledge of standard collections practices and financial procedures.
Ability to perform effectively in a fast-paced, high-volume environment.
Education and Experience
Required: High school diploma or equivalent; minimum 5 years of experience in collections.
Preferred: Experience in a high-volume call center, commercial or business-to-business collections, or customer service environment.
Call Center Representative
Customer service representative job in Houston, TX
The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor.
QUALIFICATIONS:
* High School Diploma or GED.
* Bilingual- English/Spanish is required.
* Able to work a flexible schedule.
* Previous experience in a Medical Setting preferred.
* Ability to manage multiple phone lines and incoming calls in timely manner.
* Ability to read and interpret documents, such as policies, procedure manuals, and reports.
* Data entry proficient.
* Experience with Electronic Medical Records Systems Preferred
* Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience.
* Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly.
* Takes all incoming calls, facilitates patient needs, and documents all communication into the chart.
* Always ensure patient confidentiality.
* Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System.
* Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts.
* Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly.
* Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form.
* Processes the charge entry into the Electronic Medical Records system.
* Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy.
* Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients.
* Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation.
* Assists with lab callbacks or other clerical/phone tasks.
* Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider.
* Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide".
* Provides excellent internal/external customer service.
* Performs other duties as assigned.
* All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.
Bilingual Call Center Representative, West Houston, TX
Customer service representative job in Houston, TX
Job Type: Full-time; Salary: $16.00
Who We Are:
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You've come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices.
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 17 locations, and we are continuing to grow!
We encourage you to apply if you have had customer service experience in ANY fast-paced industry!
About the Role:
This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team.
Responsibilities:
Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
Match new clients with the mental health provider that best suits their needs.
Communicate clearly and effectively.
Demonstrate excellent attention to detail when entering client data.
Meet personal/team qualitative and quantitative goals.
Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
Educate clients about insurance, authorizations, provider policies, and payments.
Requirements
Who We Hire:
Customer Service Experience: 2+ years of experience in a fast-paced customer support role.
Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues.
Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities.
Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams.
Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.
Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained.
Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
Commitment to Community: Passion for improving access to mental health care in the community.
Schedule: Full-time
Team rotates opening, mid, and closing shifts during operating hours of 7:30am-8:10pm.
Rotating weekend shifts 8am-5pm, every 1-3 weeks
Benefits
We provide our full-time employees with:
75% coverage of health, dental, and vision insurance
15 PTO days accrued annually
6 paid holidays per year
401k matching
Life Insurance
Professional development training and opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time;
Salary: $16.00
Hiring multiple candidates for this position as we grow as a company!
Auto-ApplyBilingual Call Center Representative - Titles
Customer service representative job in Houston, TX
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Our Benefits:
Medical, Prescription Drug, Dental, Vision MDLive / Telemedicine
401k plan
PTO - Vacation/ Holidays/ Flex Days/ Sick Days
Educational Assistance
Employee Assistance Program
Long Term Disability
Wellness Program
Optional and Voluntary Benefits / Marketplace Discounts
Employee Vehicle Purchase/Lease Program discount
Salary and Benefits:
At Stellantis Financial Services, we ask a lot of our employees which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we ll shower you with perks, including:
Salary
: $18.00
Supplemental pay
: Referral bonus
Schedule:
8-hour shift between 8:00 am to 6:00 pm (8:00 am 5:00 pm, 8:30 am - 5:30 pm, 9:00 6:00 pm)
Dress
: Enjoy our comfortable business casual work environment
Position Summary:
The Bilingual Call Center Representative - Titles will be responsible for managing and coordinating all aspects of titles for our organization. This includes ensuring accuracy, completeness, and proper documentation of titles for our products and services.
Essential Job Duties and Responsibilities:
Handle the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit.
Coordinate and acts as a liaison between FDI Collateral Management, Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved.
Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.
Research vehicle titles and resolves issues in a timely manner.
Maintain clear and concise communication with team members and stakeholders regarding titles status and updates.
Work closely with internal departments with handling difficult accounts and fields title-related questions.
Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.
Perform other administrative tasks and duties as assigned.
Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
Entry level, no experience required.
Must be bilingual
Education:
High school diploma and or/GED.
Skills Required:
Strong attention to detail and excellent organizational skills
Proficient in Microsoft Office Suite, particularly Excel and Word.
Excellent written and oral communication and interpersonal skills.
Ability to multitask and prioritize effectively.
Overtime required required on an as needed basis.
Travel 0-10% - as required on an as needed basis.
Must live within a commutable distance to: Houston, TX
Qualifications Preferred:
Minimum 1 month of customer service in related fields experience.
Knowledge of title processes, regulations, and compliance is preferred..
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
#li-onsite
Call Center Representative
Customer service representative job in Pasadena, TX
Call Center Representative
Customer Service | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
The highest in the wireless industry
Call Center Representative - Main Office
Customer service representative job in Houston, TX
Houston, TX 77034
**
Full Time and Part Time Available
Primary Job Function
In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service.
Essential Duties and Responsibilities
Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner.
Maintain confidentiality concerning member accounts and credit union business.
Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc.
Research member accounts as needed and follow-up with members in a timely manner.
Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking.
Maintain daily log of incoming phone calls.
Participates in the Performance Reward Program.
Other Duties and Responsibilities
Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members.
Play an active part in helping credit union teams function smoothly and efficiently.
Stay alert to potential problems and propose changes to policies and programs.
Back-up other coworkers as needed.
Perform other duties as assigned or needed.
As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
Comply with all Federal, State, and Local regulations.
Required Knowledge
A high school education of GED
One year to three years of similar or related experience, previous call center experience preferred
Completion of required training courses
Proficient in MS Office and computer skills
Required Abilities
Attention to detail and strong organizational skills
Analytical, problem resolution, and decision-making skills
Strong verbal and non-verbal communication skills
Must be self-motivated and a quick learner
Must be able to multi task and work well in a fast-paced environment
Excellent member service skills
Demonstrate all Texas Bay Core Values
Demonstrate the ability to maintain confidentiality and exercise discretion
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.
Disclaimer
The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Auto-ApplyCall Center Representative
Customer service representative job in Houston, TX
ABOUT US Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness! JOB SUMMARY
As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment. ESSENTIAL DUTIES & RESPONSIBILITIES
* Make outbound calls to potential customers using the provided lead
* Engage customers in conversation to understand their needs and preference
* Present and promote our products or services over the phone
* Provide accurate information and answer customer inquiries
* Use effective communication and negotiation skills to close sales
* Update customer records in the sales software (e.g., Salesforce)
* Meet or exceed sales targets consistently
* Collaborate with team members to achieve call center goals QUALIFICATIONS
Required Knowledge, Skills & Abilities
* Excellent communication and interpersonal skills
* Strong sales aptitude with the ability to persuade and influence other
* Ability to work well under pressure in a fast-paced environment
* Detail-oriented with good organizational skills
* High school diploma or equivalent
Preferred Knowledge, Skills & Abilities
* Prior experience in the fitness or retail industry preferred.
* Knowledge of Membership System software preferred.
* Previous experience in telemarketing, inside sales, or outbound calling is preferred
Physical Demands/ Environmental Conditions
* Able to work 8-hour shifts
Travel Requirement
* Work from central location BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Reservationist
Customer service representative job in Houston, TX
Currently only offering part-time hours. Monday & Wednesday evenings and weekends required.
Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness.
Qualifications
· Positive attitude and stays calm under pressure
· Detail oriented and organized with a great work ethic
· Excellent phone and communication skills
· Ability to think critically
· Effectively manage reservations
· Proficient at multi-tasking
· Must be available Thursdays - Sundays
Duties
· Effectively book the restaurant in a way to maximize space and guest experience
· Maintain company standards during times of high volume
· Explain menu items and other restaurant information as requested
· Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information
· Maintain high level of detail and professionalism
· Ability to work independently for periods of time
· Complete daily administration tasks
· Must be able to charm the most high maintenance guests
· Holidays required
We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits.
Work schedule
Other
Benefits
Employee discount
Call Center Representative - Main Office
Customer service representative job in Houston, TX
**
Full Time and Part Time Available
Primary Job Function
In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service.
Essential Duties and Responsibilities
Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner.
Maintain confidentiality concerning member accounts and credit union business.
Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc.
Research member accounts as needed and follow-up with members in a timely manner.
Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking.
Maintain daily log of incoming phone calls.
Participates in the Performance Reward Program.
Other Duties and Responsibilities
Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members.
Play an active part in helping credit union teams function smoothly and efficiently.
Stay alert to potential problems and propose changes to policies and programs.
Back-up other coworkers as needed.
Perform other duties as assigned or needed.
As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
Comply with all Federal, State, and Local regulations.
Required Knowledge
A high school education of GED
One year to three years of similar or related experience, previous call center experience preferred
Completion of required training courses
Proficient in MS Office and computer skills
Required Abilities
Attention to detail and strong organizational skills
Analytical, problem resolution, and decision-making skills
Strong verbal and non-verbal communication skills
Must be self-motivated and a quick learner
Must be able to multi task and work well in a fast-paced environment
Excellent member service skills
Demonstrate all Texas Bay Core Values
Demonstrate the ability to maintain confidentiality and exercise discretion
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.
Disclaimer
The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Auto-ApplyShared Call Center
Customer service representative job in Houston, TX
Our Shared Call Center Representatives are responsible for the following tasks:
Respond to inbound customer service & sales requests
Understand customer needs and provide solutions
Improve our partners reputation with customers
Learn new systems and customer service techniques
Escalate customer dissatisfaction when necessary
Increase first contact resolutions without escalation.